SHAIKH ASHIQUR RAHEMAN
Senior Consultant
Bengaluru,KA
Summary
Highly skilled and adaptable technology consultant with over 14 years of professional experience, specializing in enterprise voice solution infrastructure, solution design, deployment, migration, and troubleshooting of Unified communication & Collaboration systems. Proficient in Teams Direct Routing, Teams Room, Office Telephony solutions, video conferencing, messaging platforms, and a wide range of collaboration tools. Expertise includes working with AudioCodes, Ribbon SBCs, ATA, IP/analog phones, SIP trunking, auto attendant configurations, and call queue management and Microsoft Teams Administration for Direct routing and Operator Connect.
Successfully oversees day-to-day operations, system integration, service optimization, and improvement initiatives, along with ticket resolution (SNOW/Salesforce) and application support for large-scale enterprises.
A seasoned Senior Consultant with a solid track record of delivering strategic consulting services, managing complex projects, and optimizing processes for increased operational efficiency. Skilled in stakeholder management and analytical problem-solving, ensuring seamless collaboration and results-driven solutions.
Reliable and detail-oriented professional with extensive experience in project management, process improvement, and financial analysis. Competent in analyzing data to identify trends and developing strategies to enhance organizational efficiency and overall performance.
Overview
14
14
years of professional experience
2009
2009
years of post-secondary education
2
2
Certifications
Work History
Senior Consultant
INFOSYS
08.2018 - Current
- Senior Consultant role supporting leading European client on hybrid Microsoft Teams enterprise voice solution and managing Telephony infrastructure.
- Spearheading as MS Teams Administrator for 80,000 Teams users and 13000 direct routing telephony users with a mandate for is Dial Plan, Phone Number, License assignment, Call Queues and auto attendant management, Direct Routing Configuration, Resource account management, reporting (CQD), KPIs, SLAs (DR calls, PSTN calls).
- Developed and maintained PowerShell scripts for automating tasks, such as user provisioning, policy enforcement, and data migration.
- Troubleshooted and resolved complex issues related to Teams, including audio/video issues, application performance, and security concerns.
- Plan and implement the migration of legacy Unified Communications tools to the corporate standard
- Onboarded new country (Denmark) to the scope of operation through sip trunk enablement
- Migrated 1000+ secondary KIDs to SIP Gateway
- Deployed and managed complete telephony solution for the contact centre having 1000+ users
- Streamlined and automated daily health-checks to reduce manual efforts
- Integrated Anywhere365 applications to Microsoft Teams
- Handled operations for the entire client location (286 telephony sites across 7 EU countries) while leading a19 members team
- Managed high availability data centres with various telephony nodes from various OEMs such as Audio Codes M9k, AudioCodes Smart Tap Recording Solution, Ribbon SBC2000, PSX, EMS, Polycom RPRM, AudioCodes OVOC, Ribbon ATA, Mediatrix Gateway, Analog Phones, Dect, Fax, IP Phones etc
- Hands on expertise on Analysis & management tool like Visio, Draw.io, Wireshark
- Working on Migration of third-party Skype for Business IP phones to Microsoft Teams SIP Gateway
- Built strong relationships with clients through consistent communication and proactive problem-solving efforts.
- Increased client satisfaction by providing tailored consulting services and effective problem-solving strategies.
- Evaluated existing business processes, recommending improvements that led to increased operational efficiency.
Technical Lead
ARICENT TECHNOLOGIES HOLDINGS LTD
10.2013 - 07.2018
- Company Overview: Communication Software
- Joined as Senior Engineer and later promoted to Technical Lead to manage a team of 9 members in end-to-end feature validation, Software Validation, Automation framework, incident management and technical support
- Prepared BISTQ automation framework to execute 40,000 test cases after every software release
- Migrated 2000 legacy test cases to perl script and included into BISTQ framework
- Handled customer bugs and critical issues and provided quality software
- Handled End to End test plan readiness, testing, automation and documentation
- Automated LSWU to get executed immediately after every release without any manual intervention
- Communication Software
- Coordinated with cross-department teams like QA, DevOps, and Support to ensure seamless end-to-end software delivery process.
Software Quality Engineer
MOBILEUM
01.2011 - 10.2013
- Company Overview: Leading provider of Telecom analytics for roaming, security, and risk management
- Reviewed business requirements and create test strategy and plans based on business needs, proactively
- Prepared the use case requirements analysis, test case requirements analysis, and develop test strategy and plans on the available functional specifications & review the test cases documents
- Performed automated testing, UI Testing, regression testing, defect fixes retesting and reported bugs after executing the test cases for Roamer Traffic Management System (IRTMS) application used by Etisalat UAE, Vodafone Fiji, and other Mobile Operator Globally
- Participated in smooth implementation of new modules, upgrades, rollouts, extending post-implementation, application maintenance and technical support
- Awarded employee of the quarter a few times for identifying critical software bugs to help the organisation in delivering quality products
- Leading provider of Telecom analytics for roaming, security, and risk management
- Expedited issue resolution by effectively prioritizing, tracking, and managing defects in bug tracking systems such as JIRA or Bugzilla.
- Documented testing procedures for developers and future testing use.
Education
Bachelor of Technology - Electronics And Telecommunications Engineering
Biju Patnaik University of Technology
Raurkela, India08-2009
Skills
Unified communication & Collaboration
undefinedCertification
Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate (MS-721).
Accomplishments
- Honored to receive the RISE Award from Infosys Limited for outstanding performance.
- Optimized daily health check by automating the repeated activities with accuracy and efficiency.
Timeline
Senior Consultant
INFOSYS
08.2018 - Current
Technical Lead
ARICENT TECHNOLOGIES HOLDINGS LTD
10.2013 - 07.2018
Software Quality Engineer
MOBILEUM
01.2011 - 10.2013
Bachelor of Technology - Electronics And Telecommunications Engineering
Biju Patnaik University of Technology
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