Summary
Overview
Work History
Education
Skills
Certification
Languages
Passportvalidtill
Personal Information
Timeline
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Shaikh Mohammed Azmatullah

Shaikh Mohammed Azmatullah

D10 Malwani Akanksha CHS Ltd Plot No36 MHADA Gate 8, Malwani , Malad (West)

Summary

To pursue a challenging career in a well-established organization where I can utilize my knowledge, skills, and experience to contribute to the company's success and further enhance my interpersonal abilities.

Overview

22
22
years of professional experience
1
1
Certification

Work History

International Sales Agent (Airport Operations)

United Airlines Inc.
08.2008 - Current
  • Station operations Coordinator: Coordinated daily flight operations, ensuring on-time arrivals/departures by managing ground handling and turnaround processes. Led ground service teams (baggage, catering, fueling), ensuring compliance with safety and regulatory standards. Managed gate assignments and optimized resource allocation for smooth transitions. Liaised with airport authorities, customs, and immigration to meet operational requirements. Monitor flight schedules, communicated with crews, and resolved operational issues (delays, missed connections). Ensured compliance with airline and airport safety procedures.
  • Supervision of check-in counters, boarding gates, baggage build-up area, and ramp operations
  • Handling customer queries and resolving issues for both internal and external customers
  • Conducting Customer Profiling as per TSA requirements and assessing travel documents
  • Performing anti-sabotage checks and supervising aircraft searches
  • Maintaining positive ID matches and pat-down searches of ground personnel
  • Escorting and monitoring baggage until loading onto the aircraft
  • Conducting security operations and checks, sealing food carts, and escorting catering trucks
  • Baggage service officer: Assisted passengers with lost, delayed, and damaged baggage claims. Coordinated with airline staff to track and resolve baggage issues.Maintained detailed records of baggage reports and managed inquiries.Ensured compliance with airport safety and security regulations.
  • Agent on Demand: Assisting Customers virtually for rebooking in flight disruption, check in, Assigning seat/ seat change, issuing digital hotel/meals and transport vouchers, tracking mishandled bags, creating claim for mishandled bags, coordinating with other stations for any customer ralated queries.

Customer Service Agent (Air India & Continental Airlines)

Livewell Aviation Pvt. Ltd.
08.2007 - 08.2008
  • Check-in, boarding, and baggage reconciliation in the build-up area
  • Loading baggage and cargo containers into the aircraft at the ramp

Receptionist

Hotel Ramee Guestline
12.2003 - 08.2007
  • Managing reservations for companies, travel agents, individuals, and corporate clients
  • Handling check-ins, check-outs, and room allocation
  • Processing payments including cash, foreign exchange, credit cards, and travel agency vouchers
  • Resolving guest complaints and coordinating with various departments
  • Training new staff and monitoring guest credit limits

Trainee Guest Service Representative

Hotel President Park
12.2002 - 05.2003
  • Managing reservations and handling check-ins/check-outs for various clients
  • Processing payments and coordinating with other departments to ensure smooth guest experiences

Education

Secondary School Certificate -

New English High School
Mumbai
06.2000

Bachelor of Arts -

Chistiya College of Arts & Commerce
Aurangabad
01.2005

Diploma in Travel & Tourism -

Dr. Zakir Hussain Jr. College of Vocational Education
01.2002

Diploma in MS Office -

Royal Touch Institute
Mumbai
01.2000

Skills

  • Airport operations and security protocols
  • Customer service management
  • Baggage handling and reconciliation
  • Airline safety and compliance
  • Proficient in MS Office

Certification

  • TSA Security Procedures (United Airlines & Continental Airlines)
  • Ground Security Coordinator (GSC)
  • Airport Safety & Security Awareness
  • Aircraft Interior & Exterior Search
  • Documentation Training (US Customs and Border Protection)
  • Airport Ground Handling Services Training (Livewell Aviation, 2007)
  • Airport Services Agent Initial Training (Continental Airlines, 2007)

Languages

English
Hindi
Marathi
Urdu

Passportvalidtill

01/01/33

Personal Information

  • Passport Number: W9186760
  • Date of Birth: 11/09/83
  • Nationality: Indian
  • Marital Status: Married

Timeline

International Sales Agent (Airport Operations)

United Airlines Inc.
08.2008 - Current

Customer Service Agent (Air India & Continental Airlines)

Livewell Aviation Pvt. Ltd.
08.2007 - 08.2008

Receptionist

Hotel Ramee Guestline
12.2003 - 08.2007

Trainee Guest Service Representative

Hotel President Park
12.2002 - 05.2003

Bachelor of Arts -

Chistiya College of Arts & Commerce

Diploma in Travel & Tourism -

Dr. Zakir Hussain Jr. College of Vocational Education

Diploma in MS Office -

Royal Touch Institute

Secondary School Certificate -

New English High School

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Shaikh Mohammed Azmatullah