SHAIKH MOHD AZLAN
Prayagraj
Summary
Results-driven customer service professional with a proven track record in BPO and a strong focus on quality assurance at VRS FOOD LTD. Expertise in Google Analytics has led to significant process enhancements, showcasing commitment to operational excellence. Multilingual proficiency facilitates effective communication across diverse teams.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service
BPO
- Current
- Monitored customer service calls and emails to identify areas of improvement in customer service processes.
- Provided customer service support to internal departments.
- Promptly handled client concerns, maintaining high standards of customer care.
- Created detailed reports for customer service issues.
- Emphasized fast, friendly customer service.
- Maintained high standards of customer service.
Quality Executive
VRS FOOD LTD.
New Delhi
12.2022 - 06.2024
- Executed quality assurance testing for various milk types and dairy items.
- Performed multifaceted testing procedures encompassing microbiological and chemical assessments.
- Maintained detailed records of quality tests, deviations, and corrective actions.
- Ensuring proper functioning, calibration, and maintenance of lab equipment.
- Collaborating with the production, procurement, and logistics teams to ensure consistent quality.
Technical Officer
Annapurna Group
Kaushambi
07.2022 - 12.2022
- Monitoring and managing the entire production process, from raw milk reception to finished product packaging.
- Ensuring adherence to Standard Operating Procedures (SOPs) and Good Manufacturing Practices (GMP).
- Controlling process parameters like temperature, pressure, and time during pasteurization, homogenization, and other processes.
- Minimizing raw material wastage during production processes.
- Implementing measures to improve yield and reduce production costs.
Intern
Paras Dairy
Lucknow
- Company Overview: VRS Foods Pvt Ltd
- In dairy plant activities: Reception, testing Processing, quality Control of milk and milk Product
- VRS Foods Pvt Ltd
Intern
Kaira District Co-operative Milk Producers Union Ltd
Anand
- In dairy plant activities: Milk process Sterilized Flavoured milk, Milk Powder, Butter section
Intern
Kheda Satellite Dairy
Khatraj
- Company Overview: A Unit of Amul Dairy, Anand
- In dairy plant activities: Milk process, Cheddar, Paneer, Morgarella
- A Unit of Amul Dairy, Anand
Intern
Tribhuvandas Food Complex
Mogar
- Company Overview: A Unit of Amul Dairy, Anand
- A Unit of Amul Dairy, Anand
Education
B.TECH - DAIRY TECHNOLOGY
SAM HIGGINBOTTOM UNIVERSITY OF AGRICULTURE, TECHNOLOGY AND SCIENCES
Prayagraj, Uttar Pradesh01.2022
class 12 th -
BISHOP JOHNSON SCHOOL AND COLLEGE
Prayagraj01.2016
class 10th -
BISHOP JOHNSON SCHOOL AND COLLEGE
Prayagraj01.2014
Skills
- Collaborative Teamwork
- Attentive Communication
- Google Analytics
- Professional Written Communication
- Multilingual - English, Hindi
- Integrity Commitment
Personal Information
- Date of Birth: 12/25/97
- Nationality: INDIAN
Certification
- National Webinar on the Impact of COVID-19 on Dairy Industry, Warner College of Dairy Technology
- Training on IC Engines, Skyfi Labs
- Model Making on National Milk Day
- Food Fest Participation
Timeline
Quality Executive
VRS FOOD LTD.
12.2022 - 06.2024
Technical Officer
Annapurna Group
07.2022 - 12.2022
Customer Service
BPO
- Current
Intern
Paras Dairy
Intern
Kaira District Co-operative Milk Producers Union Ltd
Intern
Kheda Satellite Dairy
Intern
Tribhuvandas Food Complex
- National Webinar on the Impact of COVID-19 on Dairy Industry, Warner College of Dairy Technology
- Training on IC Engines, Skyfi Labs
- Model Making on National Milk Day
- Food Fest Participation
B.TECH - DAIRY TECHNOLOGY
SAM HIGGINBOTTOM UNIVERSITY OF AGRICULTURE, TECHNOLOGY AND SCIENCES
class 12 th -
BISHOP JOHNSON SCHOOL AND COLLEGE
class 10th -
BISHOP JOHNSON SCHOOL AND COLLEGE
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