Shaikh Mohd Rizwan
Pune
Summary
Results-driven professional with a strong track record in optimizing operations through innovative strategies. Demonstrates efficiency in executing diverse production tasks while consistently meeting targets. Known for reliability and a strong work ethic, with a commitment to maintaining high-quality standards. Results-driven professional with expertise in client communication and complaint resolution. Skilled in legal compliance and workflow optimization, ready to enhance service outcomes and improve operational efficiency.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Exl
PUNE
10.2025 - Current
- Managed customer inquiries effectively, providing detailed information about products and services.
- Handled complaint resolution by actively listening to customers and implementing solutions to improve their experience.
- Monitored service metrics and reported on performance indicators to identify areas for improvement.
- Managed follow-up communications with customers to ensure satisfaction with service outcomes.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Senior case processing executive-USA Law Firm & Record Retrieval Company
Aminfoweb
05.2022 - 08.2025
- Reviewed and processed legal case files received from U.S.-based attorneys, law firms, and insurance companies.
- Managed record retrieval requests including medical, employment, and billing records from healthcare providers and other entities.
- Entered and updated case details in internal systems, ensuring accuracy and completeness of information.
- Coordinated with U.S. medical facilities, record custodians, and legal contacts via email and phone to follow up on pending or delayed records.
- Ensured compliance with HIPAA regulations, privacy laws, and client-specific confidentiality protocols.
- Monitored case progress and maintained timelines for retrieval, escalation, and delivery of records.
- Prepared case summaries and supported documentation for attorney review or legal proceedings.
- Communicated with U.S. clients to provide status updates, clarify requirements, and ensure satisfaction.
- Managed escalations professionally by resolving delays, addressing incorrect documentation, or clarifying legal instructions.
Customer service executive
Hinduja global solutions
10.2016 - 07.2018
- Handled inbound and outbound calls to assist clients with policy inquiries, claims, renewals, and premium payments.
- Provided accurate and timely information about various insurance products (life, health, motor, etc.) to customers.
- Resolved customer complaints and concerns efficiently while maintaining a high level of professionalism and empathy.
- Processed service requests such as address changes, nominee updates, and document submissions.
- Followed up with customers on pending documentation, renewals, or claim status updates.
- Maintained detailed records of customer interactions, transactions, and feedback in CRM systems.
Sales executive officer
Club Mahindra resorts Pvt Ltd
05.2014 - 08.2016
- Developed and maintained relationships with clients to promote holiday packages, memberships, and resort stays.
- Identified and targeted new business opportunities through cold calling, online lead generation, and walk-in client handling.
- Delivered persuasive sales presentations and customized travel solutions based on client needs and preferences.
- Followed up on client inquiries and leads to convert into successful bookings.
- Met and exceeded monthly and quarterly sales targets through effective negotiation and upselling techniques.
- Coordinated with resort operations and customer service teams to ensure seamless guest experiences.
- Maintained accurate records of client interactions, bookings, and payments in CRM systems.
Education
B.com -
Mumbai University
01.2015
HSC -
Mumbai University
01.2012
SSC -
Mumbai University
01.2010
Skills
- Excel
- PPT
- MS Word
- Tally ERP
- Business computer application
- Business accounting
- PF
- ESI
- Case processing
- Legal compliance
- Client communication
- Service request handling
- Deadline management
- Workflow optimization
- Time management
Place
Pune, Maharashtra
Languages
- English
- Hindi
- Marathi
- Tamil
Disclaimer
I hereby declared that the above information given by me is true to best of my Knowledge.
Other Qualifications
- Excel
- PPT
- MS word
- Tally ERP
- Business computer application
- Business accounting
- PF
- ESI
Personal Details
- Father's Name: Shaik Rahimatullah
- Date of Birth: 12/22/94
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Timeline
Customer Service Representative
Exl
10.2025 - Current
Senior case processing executive-USA Law Firm & Record Retrieval Company
Aminfoweb
05.2022 - 08.2025
Customer service executive
Hinduja global solutions
10.2016 - 07.2018
Sales executive officer
Club Mahindra resorts Pvt Ltd
05.2014 - 08.2016
B.com -
Mumbai University
HSC -
Mumbai University
SSC -
Mumbai University