Summary
Overview
Work History
Education
Skills
Timeline
Cashier

Shaikh Sarful Haque

Jagatsinghpur

Summary

Dynamic F&B professional with a proven track record at Hotel Pal Heights Mantra, enhancing customer satisfaction and streamlining operations. Skilled in time management and analytics, with a commitment to quality and supportive team leadership. Demonstrated ability to improve service delivery and operational efficiency, embodying a results-driven approach with a blend of strong analytical skills and a polite nature.

A Yeam Of Eaeh And Every Staff One One Dream Then Achieve The Target.

Our Restaurant Handle So Much Staff Require Knowledgeable Staff,Intelligent then You Can Budget Easily.

I Handle The Resturant Bar ,Prepared Mocktail,Cocktail,As Per Guest Order.

I Stand With Cashier Work.Also. Maje A Bill settle The Bill .Closing The Restaurant As Well.

Overview

17
17
years of professional experience

Work History

Bar Captain

Hotel Pal Heights Mantra
11.2022 - Current
  • Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
  • Implemented staff training programs to refine bartending skills and knowledge of products.
  • Improved customer satisfaction by delivering exceptional service and promptly addressing concerns.
  • Managed cash handling procedures, ensuring accurate accounting of daily transactions.
  • Opening&Closing ProcedureDaily Bsis.
  • Bar Stocked And Consumption Sheet Maintain Daily Basis In Bar Inventory Reguster.
  • Our Restaurant Opening &Closing Procedure Asap.
  • Guest Complained Handle By Latte.

Banquet Server

Pipul Padmaja PremiumHotel &Convention
03.2020 - 09.2022
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Set up banquet tables and chairs based on event requirements.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.

Senior Steward

Hotel Empires
09.2017 - 01.2020
  • Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
  • Followed company safety and security policies and procedures when reporting maintenance needs and unsafe work conditions.
  • Maintained swift pace of work to meet business demands for cleaning and supplies storage.
  • Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
  • Rotational Shift For All Outlet.

Waiter

Hotel CopperChimeny Indian Restaurant
04.2015 - 04.2017
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • I ,M Making Salad Fatus,Tabolah,Prepared Saudi Champane Jug .
  • And Also Maintain Soft beverage Register.

Steward

Hotel Tara,DHL,Ramoji Film City.
08.2013 - 01.2015
  • Performed thorough cleaning tasks after each shift, maintaining a spotless work area for colleagues and patrons alike.
  • Supported banquet events by efficiently preparing tables, serving guests, and clearing dishes promptly after completion.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
  • Enhanced customer satisfaction by providing exceptional service and attending to passenger needs.

Steward

Tansen Restaurant,Baserah Group Of Restaurant
04.2012 - 09.2013

Table Setup.Mis en Place Ready.

Guest Satisfaction .

Ensure To Take Food Beverage Service To Guests.

Steward

Hotel Empires
07.2010 - 06.2011

Duty Allocation As Per Sechdule.

Report To Captain.

He /SheTake Briefing.

Main DutiesMis-En-Place Should Be Teady Before operation.

SideStation/SideBoard Ready.

Hot Water Ready.

Sauce Set Ready.

Guest Service Professional Manner.

Grooming Is Complsory.



Steward

The Cou Try Club India Ltd
06.2009 - 02.2010

I Will Attend Briefing.

Food And Beverage Serve To Guests.

Mis-En-Place Ready.

Industrial.Trainee

Hotel Sitara,Dolphin Hotels,Ramoji Film City.
10.2007 - 02.2008

Education

Bachelor Degree Hotel Management. - Utkal.University.

Utkal.University
Banibihar,Bhubaneswar.
05.2009

12 Th - Bijay Mohabidyalaya.

Bijay Mohavidyalaya.
Tyendakura,Kendrapara.
04.2006

10 Th Board Of Secondary Education - Board of Sevondary Education

Port Trust High School,Paradip
Paradip
05.2004

Skills

F&B Industry Attracts A Lot And Many People Are Failing For It

Being A Costomer It Seems easy To Manage A Restaurant

I feel Time Management,Entrepreneurship,Polite Nature,Good With Analytics&Reports And Patience The Food Quality And Being Spportive Towards Your Staff

Timeline

Bar Captain

Hotel Pal Heights Mantra
11.2022 - Current

Banquet Server

Pipul Padmaja PremiumHotel &Convention
03.2020 - 09.2022

Senior Steward

Hotel Empires
09.2017 - 01.2020

Waiter

Hotel CopperChimeny Indian Restaurant
04.2015 - 04.2017

Steward

Hotel Tara,DHL,Ramoji Film City.
08.2013 - 01.2015

Steward

Tansen Restaurant,Baserah Group Of Restaurant
04.2012 - 09.2013

Steward

Hotel Empires
07.2010 - 06.2011

Steward

The Cou Try Club India Ltd
06.2009 - 02.2010

Industrial.Trainee

Hotel Sitara,Dolphin Hotels,Ramoji Film City.
10.2007 - 02.2008

Bachelor Degree Hotel Management. - Utkal.University.

Utkal.University

12 Th - Bijay Mohabidyalaya.

Bijay Mohavidyalaya.

10 Th Board Of Secondary Education - Board of Sevondary Education

Port Trust High School,Paradip
Shaikh Sarful Haque