Shaik Mohammed Farooq
Gurgaon
Summary
Dynamic Senior Client Relationship Executive at Cryoviva Lifesciences, adept at enhancing customer retention through strategic relationship management and effective communication. Proven ability to deliver impactful presentations and implement service delivery improvements, leveraging CRM software and strong collaboration skills to drive client satisfaction and engagement.
Overview
24
24
years of professional experience
Work History
Senior Client Relationship Executive
Cryoviva Lifesciences Private Limited
Gurgaon
01.2018 - 06.2025
- Managed client accounts to ensure satisfaction and retention.
- Developed strong relationships with healthcare professionals and patients.
- Coordinated communication between clients and internal teams effectively.
- Delivered presentations on services to potential clients and partners.
- Assisted in resolving client inquiries and concerns promptly.
- Conducted regular follow-up calls to maintain client engagement.
- Collaborated with marketing to promote new service offerings effectively.
- Trained junior staff on best practices for client interactions.
- Developed and implemented strategies to increase customer satisfaction ratings.
- Attended weekly team meetings focused on improving service delivery operations.
Client Service Representative
Fountainhead Solutions Private Limited
Gurgaon
11.2016 - 12.2017
- Supported clients by addressing inquiries and resolving issues promptly.
- Collaborated with team members to enhance customer service strategies.
- Provided training to new staff on client management systems and processes.
- Maintained detailed records of client interactions and feedback for analysis.
- Assisted in developing client service protocols to improve efficiency.
- Facilitated communication between clients and internal departments for seamless service.
- Conducted follow-up calls to ensure client satisfaction with services provided.
- Provided customer service support to clients in a timely and efficient manner.
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
Computer Operator Cum Team Leader
Conam Technologies Private Limited
Gurgaon
08.2015 - 07.2016
- Operated mainframe systems to manage data processing tasks efficiently.
- Monitored system performance and identified potential issues proactively.
- Documented operational procedures for standardization and training purposes.
- Trained new staff on equipment usage and operational protocols comprehensively.
- Documented job processing requirements and data flow for applications.
Computer Operator
Tahsildar Office
Kurnool
05.2004 - 06.2015
- Operated computer systems for efficient data processing and record management.
- Monitored system performance to ensure optimal functionality and reliability.
- Assisted in data entry for various revenue-related documentation and reports.
- Supported staff by troubleshooting minor technical issues with office equipment.
- Implemented routine backups to protect sensitive information from loss or corruption.
- Updated and maintained digital files for easy access and retrieval by users.
- Documented job processing requirements and data flow for applications.
Computer Operator
Mandal Revenue Office
C.Belagal
03.2003 - 04.2004
- Operated computer systems for efficient data processing and record management.
- Assisted in data entry for various revenue-related documentation and reports.
- Supported staff by troubleshooting minor technical issues with office equipment.
- Implemented routine backups to protect sensitive information from loss or corruption.
- Updated and maintained digital files for easy access and retrieval by users.
- Performed data entry tasks, including updating customer information in databases.
Apprentice in Banking
Union Bank of India
Kurnool
01.2001 - 01.2001
- Assisted in processing customer transactions and maintaining account records.
- Supported team members in daily operational tasks and client inquiries.
- Organized documentation for loan applications and account openings.
Education
B.Com., Computers - Accounting
Dr. Jyothirmai Degree College
Adoni06-2021
High School Diploma -
Govt. Junior Collgee
Yemmiganur03-1998
High School Diploma -
Govt. Boys High School
Yemmiganur03-1995
Skills
- Client relationship management
- Data analysis
- CRM software
- Presentation skills
- Customer retention strategies
- Service delivery improvement
- Team collaboration
Languages
Hindi
First Language
English
Beginner
A1
Telugu
Beginner
A1
Kannada
Beginner
A1
Timeline
Senior Client Relationship Executive
Cryoviva Lifesciences Private Limited
01.2018 - 06.2025
Client Service Representative
Fountainhead Solutions Private Limited
11.2016 - 12.2017
Computer Operator Cum Team Leader
Conam Technologies Private Limited
08.2015 - 07.2016
Computer Operator
Tahsildar Office
05.2004 - 06.2015
Computer Operator
Mandal Revenue Office
03.2003 - 04.2004
Apprentice in Banking
Union Bank of India
01.2001 - 01.2001
B.Com., Computers - Accounting
Dr. Jyothirmai Degree College
High School Diploma -
Govt. Junior Collgee
High School Diploma -
Govt. Boys High School