Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Shaik Muskan Gouseya

Chennai

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

2
2
years of professional experience

Work History

Telesales Representative

TENRIDE
Chennai
08.2022 - 12.2022
  • Presented promotional offers over the phone while ensuring compliance with applicable regulations.
  • Created reports on daily, weekly, monthly sales results for management review.
  • Ensured that all customer information is kept confidential according to company standards.
  • Identified potential customers through lead generation campaigns such as cold calling and emailing prospects.
  • Resolved customer complaints by escalating calls to proper department.
  • Took messages and transferred calls for telemarketing team.
  • Collaborated with new customers to give details about company offerings.

Outbound Service

B Investments
Chennai
05.2022 - 05.2022
  • Maintained current knowledge of company's products and services.
  • Gathered data from customers to update existing accounts in the system.
  • Utilized computer technology to handle high call volumes efficiently.
  • Resolved customer complaints via phone, email, mail, or social media.
  • Followed up on customer inquiries not immediately resolved.
  • Provided customers with product and service information in a timely manner.
  • Answered customer inquiries regarding products, services, and account information.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.

Inbound BPO Call Center

Fusion BPO Services
Chennai
02.2021 - 07.2021
  • Provided accurate information about products or services to customers.
  • Listened attentively to customer concerns and provided appropriate solutions within the time limits.
  • Performed call backs to customers as necessary for further assistance or clarification on inquiry topics.
  • Identified and escalated priority issues as needed.
  • Assessed customer needs and provided solutions to resolve their issues in a timely manner.
  • Followed up with customers to ensure their requests were addressed properly.
  • Developed strong relationships with customers through effective communication skills.
  • Assisted other team members when needed during peak hours of business operations.
  • Utilized computer technology to handle high volume of calls in a timely manner.
  • Answered incoming customer calls regarding product inquiries, orders, complaints and general customer service.
  • Complied with quality assurance standards while handling customer inquiries.
  • Processed exchange requests in computer system.
  • Identified consumer needs, clarified information and researched issues to provide alternative solutions.
  • Forwarded calls to management if outstanding issue required immediate resolution.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Assisted customers with inquiries and transactions to meet productivity goals and achieve profit growth.

Education

Bachelor of Arts -

GITHAM
Vizag

MBA - HRM

GITHAM Distance & Online Education
Vizag

Skills

  • Follow-up calls
  • Inbound and outbound calls
  • Adaptability and Dependability
  • Call Documentation
  • Documentation And Reporting
  • Data Entry
  • Email and Telephone Etiquette
  • Attention to Detail
  • MS Office
  • Customer Service
  • Technical skills
  • Administrative Support
  • Documentation
  • Outbound Calling
  • Customer Engagement
  • Call Control
  • Call Center Operations

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2
Tamil
Intermediate (B1)
B1
Telugu
Advanced (C1)
C1

Timeline

Telesales Representative

TENRIDE
08.2022 - 12.2022

Outbound Service

B Investments
05.2022 - 05.2022

Inbound BPO Call Center

Fusion BPO Services
02.2021 - 07.2021

Bachelor of Arts -

GITHAM

MBA - HRM

GITHAM Distance & Online Education

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Shaik Muskan Gouseya