Shaik Naseer Baba

Optum global solution PVT LTMD India

05.2018 - Current

Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks
Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
Trained new team members by relaying information on company procedures and safety requirements.
Built strong relationships with customers through positive attitude and attentive response
Mentored and guided employees to foster proper completion of assigned duties
Conducted training and mentored team members to promote productivity and commitment to friendly service
Optimized resource allocation to maximize overall team output while minimizing costs
Developed team members' skills through targeted coaching sessions, resulting in improved individual performance
Managed leave requests and absences and arranged covers to facilitate smooth flow of operations
Assisted in recruitment of new team members, hiring highest qualified to build team of top performers
Worked with team to identify areas of improvement and devised solutions based on findings
Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards
Generated reports detailing findings and recommendations
Conducted regular reviews of operations and identified areas for improvement.