Shaikshavali
Summary
More then 6 years of experience in management and administration with assurance to revenue goals of the company . Professional with strong background in branch management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams.
Overview
9
9
years of professional experience
Work History
Branch Manager
Vcare Health Services
09.2023 - 11.2024
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Consulted customers to boost product sales and services.
- Examined customer loan applications for loan approvals and denials.
- Submitted loan applications to underwriter for verification and recommendation.
- Utilized financial software to prepare sale consolidated reports.
- Resolving the treatment related issue as per the company norms.
Store Manager
Dress Circle Shopping Mall
09.2022 - 09.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
- Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Saloon Manager
Green Trends Unisex Hair & Style Salon
03.2018 - 09.2022
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Managed cash flow, business transactions, banking, and accounting processes.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Scheduled employees to maintain adequate coverage during business hours.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Managed financial aspects of the salon, including budgeting, payroll processing, and inventory management.
- Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
- Stayed current with industry trends by attending conferences, workshops, and trade shows – applying new knowledge to enhance services offered at the salon.
- Developed a strong referral program by encouraging satisfied clients to recommend the salon to their friends and family members.
- Developed successful marketing initiatives to attract new clients and retain existing ones through social media campaigns and promotional offers.
- Maintained clean and inviting salon atmosphere, complying with health and safety standards to ensure client well-being.
- Addressed and resolved customer complaints swiftly, maintaining high levels of client satisfaction and loyalty.
- Introduced new hair and beauty products, increasing sales with strategic marketing efforts.
- Analyzed market trends to keep salon's offerings competitive and appealing to broad client base.
- Organized promotional events to attract new clients, increasing salon visibility and revenue.
- Enhanced online presence through social media and digital marketing, attracting larger and more diverse clientele.
CSE
Vodafone Store
04.2017 - 11.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Responsible for outreach of new plans & schemes to users.
- Solving network related issues and billing issues the same informed by users on-time without any fail.
- Worked on campaigning to improve store walk-in and leads.
Probationary Staff
UAE Exchange
03.2016 - 12.2016
- Assisted team in daily operations, ensuring smooth workflow and task completion.
- Supported colleagues with administrative duties to enhance overall productivity.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Coordinated schedules for effective time management and resource allocation.
- Enhanced team communication by facilitating regular meetings and updates.
- Maintained organized records for efficient information retrieval and reporting.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Implemented customer feedback system to guide improvements in service delivery.
Education
MBA - Financial Management & Human Resource Management
Dr.KVSR Institute of Management
Kurnool08-2015
BBM - Business Administration And Management
St.Joseph Degree College
Kurnool03-2013
Accounts And Tarnation -
Govt Jr College
Kurnool03-2010
Govt Boys High School
India03-2008
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Team supervision
- Staff management
- Strong team-builder
- Sales development
Languages
English
Hindi
Telugu
Additional Information
H .No 81-62 Obulaiah Nagar Near ITC Circle Kurnool,
DOB : 14th July 1992.
Declaration:
I hearby declare that the above given information are true to the best of my knowledge.
Timeline
Branch Manager
Vcare Health Services
09.2023 - 11.2024
Store Manager
Dress Circle Shopping Mall
09.2022 - 09.2023
Saloon Manager
Green Trends Unisex Hair & Style Salon
03.2018 - 09.2022
CSE
Vodafone Store
04.2017 - 11.2017
Probationary Staff
UAE Exchange
03.2016 - 12.2016
MBA - Financial Management & Human Resource Management
Dr.KVSR Institute of Management
BBM - Business Administration And Management
St.Joseph Degree College
Accounts And Tarnation -
Govt Jr College
Govt Boys High School
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