Shaik Shoeb Uman
Hyderabad
Summary
As a highly focused and detail-oriented professional, I bring a wealth of experience working with internationally distributed teams and building strong stakeholder relationships. With a proven track record in technical customer service, deep dive investigations, and project management, I possess exceptional leadership and communication skills. My expertise in critical thinking, data mining, problem-solving, and analytics allows me to effectively interpret complex data and draw meaningful conclusions. Overall, I am a tech-savvy individual with a passion for driving business success through strategic planning and meticulous execution."
Overview
6
6
years of professional experience
Work History
Associate Project Manager (ML DataOps)
Amazon
Hyderabad
04.2022 - Current
- Promoted to APM (Associate Project Manager) for the machine learning data operations team.
- Evaluated 207+ multiple ML data operations projects received in the form of ideas from associates to identify opportunities for process/policy improvements and tool enhancements in ML data operations.
- Provided mentorship and onboarding support to five Associate Project Managers, guiding them in their roles and responsibilities.
- Developed Standard Operating Procedures and policies to establish reference points and a knowledge repository for new APMs to use and learn from.
- Led cross-functional teams in the development and implementation of new tools and workflows to improve the quality and efficiency of ML data operations, resulting in reduced labor hours and monetary savings.
- Conducted sample analysis, user testing and utilized data extrapolation to predict the potential impact on the quality, efficiency, user experience.
- Collaborated with various stakeholders, including operations, quality, program, software engineering, external partners, finance, and senior leadership teams, to obtain approvals and support, ensuring smooth project vetting and obstacle-free delivery.
- Conducted post-project reviews to identify opportunities for further improvement and to ensure that projects met their intended objectives.
- Conducted risk assessments and developed contingency plans to mitigate project risks and ensure project success.
- Successfully delivered ML data operations projects worth 50,000+ labour hour savings that resulted in improved business outcomes.
Advisor/Team Lead
Amazon
Hyderabad
04.2021 - 04.2022
- Promoted to Associate Advisor (AA) position where I served as a subject matter expert for investigations and provided guidance to team members of 90+ FBA investigators.
- In charge of providing final approval and documentation for high-value investigations.
- Identified coaching opportunities and organized shadow sessions for investigators to improve performance and productivity.
- Took the lead in developing over 35 projects aimed at improving investigation processes and procedures, resulting in increased efficiency, higher quality standards, and an overall improvement in the experiences of sellers and associates. Additionally, these efforts resulted in savings in labor hours.
- Handled Jeff Bezos and 911 escalation cases and provided timely and effective resolutions.
Investigation Specialist (Global Supply Chain)
Amazon
Hyderabad
03.2019 - 04.2021
- Investigation Specialist at FBA Global Supply Chain for North America, Canada, Europe, and Mexico marketplaces.
- Conducted high-dollar value investigations and reimbursements for lost or damaged inventory in fulfillment processes by utilizing data and machine learning tools to analyze large datasets and identify patterns in inventory loss or damage.
- Collaborated closely with the Global Quality team to provide auditing support and ensure compliance with established standards.
- Demonstrated ability to dive deep and uncover root causes of problems
D2AS Process Trainer
Amazon
Hyderabad
09.2018 - 02.2019
- Process and communication trainer for Amazon Devices and Services team.
- Trained 4 batches in Digital and Devices technical support for D2AS team.
- Developed training materials and delivered feedback and coaching to trainees.
- Conducted data mining for feedback and analyzed low lights and highlights for reporting to training manager.
D2AS Sr. Technical Associate
Amazon
Hyderabad
08.2017 - 09.2018
- Promoted to a senior position to serve as the ultimate point of escalation for customers located in North America, India, and Australia marketplaces who required technical support for Amazon devices and services. I handled escalations across various communication channels, including calls, chats, and emails, to ensure that customer issues were resolved promptly.
- Dealt with negative reviews of Amazon devices on the website to address customer concerns and maintain a positive brand image.
- Supported the launch of Alexa (Echo) in India and the launch of PrimeVideo in 19 countries.
Technical Chat Support Associate
Amazon
Hyderabad
11.2016 - 08.2017
- Joined the Digital and Devices team at Amazon as a technical chat associate on 7th Nov, 2016
- Offered chat-based technical support to customers located in North America for various services such as Primevideo, PrimeMusic, FireTV Stick, Kindle devices, Fire tablets, Alexa, Games and software.
Education
Master of Business Administration - undefined
Osmania University
Bachelor of Business Administration - undefined
Osmania University
Intermediate (12th Std) - undefined
Iqbalia Junior College
SSC (10th Standard) -
Mount Mercy School
HyderabadSkills
Communication and collaboration
Risk management and problem-solving
Quality management and assurance
Scope and requirement management
Stakeholder management and engagement
Change management and adaptability
Critical thinking and decision-making
Project documentation and reporting
Analytical and quantitative skills
Conflict resolution and mediation
Martial Arts, Travelling, Football
Outside of work, I enjoy practicing martial arts, exploring new places through travel, and playing football.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Associate Project Manager (ML DataOps)
Amazon
04.2022 - Current
Advisor/Team Lead
Amazon
04.2021 - 04.2022
Investigation Specialist (Global Supply Chain)
Amazon
03.2019 - 04.2021
D2AS Process Trainer
Amazon
09.2018 - 02.2019
D2AS Sr. Technical Associate
Amazon
08.2017 - 09.2018
Technical Chat Support Associate
Amazon
11.2016 - 08.2017
Master of Business Administration - undefined
Osmania University
Bachelor of Business Administration - undefined
Osmania University
SSC (10th Standard) -
Mount Mercy School
Intermediate (12th Std) - undefined
Iqbalia Junior College