Manesh Gotika

An astute and result-oriented professional with 9+ years of experience in training and coaching employees about process, communicating with current and potential clients via telephone, email, online chat etc., and ensuring that all valid customer concerns are being dealt with immediately. Deft in providing and responding to feedback about any aspect of the job or its duties. Dexterous in managing the day-to-day activities of the team, developing, and implementing a timeline to achieve targets. Promote and support effective team working through good communication and regular team meetings. Excellent in maintaining a positive, empathetic, and professional attitude toward customers always. Proficiency with basic computer applications, such as Microsoft Windows, Word, and Excel. Adept in empowering team members with skills to improve their confidence, process knowledge, and communication skills. Strong ability to remain calm and composed in a fast-paced, high-pressure environment. Excellent leadership, problem solving, time management, and critical thinking skills.

• GB trained and tested.
• Received 5 Bronze and 2 Silver rewards.

• Father's Name: Prem Kumar G
• Marital Status: Married