Summary
Overview
Work History
Education
Skills
Other Information
Timeline
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SHAILAJA DAMODARAN

Chennai

Summary

A business analyst/ solution designer with over 8 years of experience in technology, IT services and telecom sectors. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.

Overview

10
10
years of professional experience

Work History

Business Analyst/ Solution Designer

British Telecom
10.2019 - Current
  • Provided design and thought leadership to convert business requirements and needs into coherent solution designs.
  • Regularly worked cross-functionally to align the needs of users, developers, and business stakeholders to enhance end-user experience while adhering to organizational standards. E.g., Successfully rationalized a group of legacy applications used in a leading telecom firm by engaging a user community of ~15k in Oct 2022 within a time frame of 8 months thereby yielding ~50k GBP.
  • Proposed solutions to business requirements, concluded on design decisions and analyzed the feasibility of requirement thereby ensuring a cost-effective solution. E.g., Designed and implemented solutions across various platforms (CRM – e.g., Siebel Systems, Integration, Planning and Workforce Management, Billing) benefiting about ~450k customers across the UK.
  • Delivered technical recommendations in a multi-vendor environment on compliance, user experience based on a unified agreement. E.g., Collaborated with various business units and technical experts to develop solutions that ensure alignment between customer expectations and organizational standards and documented them in SharePoint, Confluence, Jiira.
  • Liaised on a regular basis with the Design, Development and Testing teams to understand the progress of user stories, document them and communicate the same to guarantee consistency among the teams thereby eliminating ambiguities.
  • Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.

Component Designer

British Telecom
08.2016 - 09.2019
  • Translated business and derived requirements into a coherent design that integrates all aspects of the solution and ensure it works end-to-end.
  • Performed impact assessment (cost analysis), drafted low-level design document stating specific impacts highlighting the agreed solution and presented it to the development team thereby resulting in a profitable solution.
  • Provided design walkthrough to the developers emphasizing on the acceptance criteria, reviewed and approved the derived test cases for both functional and non functional impacts ensuring all stakeholders are in line with the business requirement.
  • Regularly liaised with solution designer to obtain full clarity on the business requirements, signed off the solution design document after stringent review of component level impacts thereby guaranteeing defect free delivery.
  • Developed innovative design concepts for improved brand recognition and customer engagement.
  • Presented creative solutions to client challenges, resulting in high levels of client satisfaction and repeat business opportunities.

Middleware Developer

British Telecom
06.2014 - 07.2016
  • Designed, built and implemented API interfaces and tested integration flows of Enterprise software applications.
  • Collaborated cross-functionally with architects and development team during design and development phases to help build integration flows with adherence to client requirements and agreed standards. E.g., Collaborated with a team of ~15 and led a Major Server Migration project in Sep 2018, acting as a single POC and completed within a timeframe of 3 months thereby yielding ~50k GBP.
  • Overhauled Full lifecycle API Management involving design, development, testing, deployment and monitoring. E.g., Successfully designed and developed various services for a telecom firm (using Oracle JDeveloper, Oracle SOA Suite, Oracle OSB, Oracle WebLogic) under various lines of business which includes services for copper products, Fiber Broadband.
  • Interfaced with development and testing teams during deployment and testing phases to troubleshoot, fix issues and develop debugging methodologies by writing shell scripts to scale logging and replication techniques thereby enabling process error diagnosis.
  • Mentored junior developers on best practices in Middleware development, fostering a culture of knowledge-sharing and professional growth within the team.

Education

B.Tech - Information Technology

Sri Krishna College of Engineering And Technology
Coimbatore
05.2013

Skills

  • Client and Stakeholder Management
  • Impact Assessment and Feasibility Analysis
  • Strategic Consulting and Decision Support
  • Progress Monitoring and Communication
  • Teamwork and Cross-functional Collaboration
  • Requirements Gathering
  • Strategic Planning
  • Forecasting and planning
  • Cost-benefit analysis
  • Customer Needs Assessment
  • Requirements Analysis
  • Documentation

Other Information

  • JIIRA
  • Confluence
  • SharePoint
  • Oracle SOA Suite 11g/12c
  • Oracle Service Bus
  • Oracle BPEL
  • Oracle Weblogic
  • Oracle jDeveloper
  • Eclipse
  • SQL Developer
  • Git
  • SQL
  • XML/XSLT
  • XPath
  • XQuery
  • Web Services
  • SOAP
  • REST
  • MQ
  • JMS
  • Nexus
  • Jenkins

Timeline

Business Analyst/ Solution Designer

British Telecom
10.2019 - Current

Component Designer

British Telecom
08.2016 - 09.2019

Middleware Developer

British Telecom
06.2014 - 07.2016

B.Tech - Information Technology

Sri Krishna College of Engineering And Technology

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SHAILAJA DAMODARAN