Shailaja Gounder

· Direct and administer day-to-day operations of direct reportees, providing leadership, support and guidance

· Coordinate with strategies involving activities to ensure good customer service is delivered by the team

· Providing feedback on a bi-weekly/monthly /quarterly basis to staff on their individual performance, concluding with formal feedback in the annual performance evaluation process to identify and develop talent

· Manage the staffing through the appropriate hiring, firing, and disciplinary actions in collaboration with HR

· Ensuring all employees receive the appropriate EHR training & education, including cross-platform training

Organized Projects like vendor migration, working with different teams across the company to ensure the timely completion of the stages

Acting Team Lead – Vendor Management (October 2020 – April 2023)

· Accountable for Vendor Management Team, handled all the add-on services provided by the EHR

· SPOC for Clients & Internal teams like Tech Support, Finance, and Contracts team to initiate any add-on requests like device requests, setting up appointment reminders, telemedicine from end clients

· Maintained records for all the tasks completed by the team, ensuring timely closure

Product Specialist (July 2020 – October 2020)

Maintained customer accounts and records of customer interactions with regard to their inquiries related to EHR

• Continually expanded knowledge of the EMR and additional product line.

• Managing the Permanent recruitment side – Sourcing & selecting candidates, Interviewing, Salary Negotiation and Client Coordination till the placement is done.

• Strategically manage various client accounts (60 clients), coordinating with clients and internal teams on a day-to-day basis on their issues related to EHR Software issues, solving any errors in the software along with internal technical teams, guiding them on usage of the software and other additional features
• Getting fortnightly and monthly feedback from them to improve the services

• Sourcing suitable candidate from external job boards
• Posting job over external job boards and LinkedIn
• Generating leads in all for the client, includes vacancies, clients and candidates
• Formatting CV as per the required guidelines given by clients
• Search for Candidates with specified skills from portals, Google search or other web sources
• Well versed with LinkedIn activities like sourcing candidates, posting an ad/ job advert

• Relocated to Ahmedabad due to Personal Reasons

• Overall management of account, effectively managed and trained 3 MBA fresher’s, while preparing them onto the next level in their career
• Handled data and reports required for recruitment like headcount & attrition data, along with other MIS reports
• Scorecard/ Dashboards /MIS maintenance – 100% within Timeline
• Prepared all the required reports of the On boarding for the Company Management (includes weekly, monthly, quarterly and yearly updates)
• Offer letter release and On-boarding of Hires at all client locations (IBM India Pvt Ltd)
• Dashboards/MIS maintenance – Ensuring 100% accuracy within Timeline
• Background Verification – SPOC to ensure reports are on time and insufficiencies if raised are processed and cleared
• Taking care of the Audit from Client end with providing them all the required information regards with the candidate placed
• PO Management – Tracking of all the purchase orders for client & resolving all unbilled issues
• Taking care of the travel desk for the client as well and coordinating with the candidates for the payments and claims for their accommodation and travel cost
• Managing Risk – Ensure that all HR Ops activities are as per the process defined and potential issues are identified and escalated
• HR Policies & Compliance – To ensure that the processes are as per the current policies and procedures in place by client; Coordinate with the clients regards with any new updates that they have.

• Probing Data for Clients from all the social mediums like Newspapers, TV channels, and Social Media online sites
• Tracking Print, TV and Internet media coverage throughout India for Financial Clients and their competitors to know their current media coverage in all respective mediums
• Analysis and evaluation of the content received by various corporate sector for the PR activities carried out by them covered in media during a given period
• Prepared Monthly and Quarterly Reports within PPT for all the financial clients (approx
• 60 pages per report) sent to end clients
• Learned a lot about how the Media world works on inside with respective to the financial companies and banks.

• Keyword Research, Link building and checking broken link
• Writing Articles for Submission for the clients including HTML links posted to various social sites
• Directory, Articles and URL Submission