Summary
Overview
Work History
Education
Skills
Interests
Awards
Training
Disclaimer
Strength
Accomplishments
Timeline
Generic

Shailaz Kaushik

Global Key Account Manager
3A-703, Orris Aster Court Society, Sector 85, Gurgaon,HR

Summary

Accomplished Senior Sales Leader with a proven track record in driving business growth, managing OEM accounts, and spearheading commercial initiatives within the automotive sector. Expertise in strategic sales planning, market expansion, and new business acquisition, supported by a strong focus on P&L management across diverse regions. Proficient in negotiating complex deals and cultivating high-performing teams while nurturing strong relationships with OEM executives. Recognized for leveraging data-driven insights to optimize performance and execute targeted marketing strategies that enhance brand visibility and market share, consistently delivering customer-centric solutions aligned with organizational goals.

Overview

12
12
years of professional experience
3
3
Languages

Work History

Global Key Account Manager

M/s Johnson Matthey India Pvt Ltd
08.2021 - Current
  • Dual reporting to Regional Account Lead Director (India & Japan); align and execute cross-regional strategies.
  • Lead operations for a ₹1,500 Cr+ business, managing a high-performing team and exceeding targets.
  • Drive domestic and international business growth across 2W (HMSI, Hero MotoCorp, Yamaha, Suzuki, TVS, Royal Enfield), tractor (Escorts, Sonalika, Simpsons), and global OEMs (Toyota India, Toyota Africa and Thailand, YMC and SMC Japan).
  • Build and sustain strong relationships with Japanese HQs (YMC, SMC Japan, Yamaha Indonesia) and global clients (Toyota South Africa/Thailand) and supporting strategic discussions for MSIL account.
  • Manage gasoline/diesel aftertreatment systems (TWC, DOC, CSF, SCR/ASC) and precious metals hedging.
  • Identify and onboard new business through end-to-end leadership (NDA to SOP).
  • Leverage CRM tools for pipeline visibility and strategic decision-making.
  • Negotiate high-value contracts, secure long-term partnerships, and drive profitability.
  • Optimize pricing and account management to achieve EBITA, ROS, ROA, and margin targets to ensure profitability as per organizational needs.
  • Deliver accurate sales forecasts and long-term budgets.
  • Lead successful product launches and client engagement initiatives, strengthening brand presence.

Key Account Manager

M/s Motherson Sumi Systems Ltd
08.2018 - 08.2021
  • Reporting to VP-Sales & Marketing.
  • Lead operations for a ₹600 Cr+ business, managing a high-performing team and consistently exceeding revenue targets.
  • Drive key account growth across Wiring Harnesses, Fuse Boxes, Junction Boxes, and GPS Telematics for North India 2W OEMs like Suzuki, Yamaha, Hero, HMSI.
  • Executed strategic sales plans, cross-selling, and upselling to boost account revenue and market share.
  • Analyzed sales and customer data to uncover trends, identify opportunities, and enhance profitability.
  • Developed customized proposals and solutions, increasing win rates and client satisfaction.
  • Negotiated high-value contracts and long-term renewals, securing strategic partnerships.
  • Conducted regular business reviews to drive client performance and retention.
  • Led cross-functional collaboration to deliver complex solutions on time and to spec.
  • Mentored junior team members, fostering a culture of growth and excellence.
  • Proactively resolved client issues to maintain strong, long-term relationships.

Key Account Manager

M/s Dhoot Transmission Pvt Ltd
06.2016 - 08.2018
  • Reporting to Country Head Sales & Marketing
  • Product : Wiring Harness, Fuse Boxes, Junction box, Switches, & Sensors
  • Business Size : INR 200~250 Cr / Team Size : 2nos
  • Developed and delivered presentations to key customers (North India OEMs like MSIL, Suzuki 2W, Yamaha, HMSI, Hero, Escorts, CNH, ITL) to position products and services.
  • Built and maintained strong client relationships to drive business growth.
  • Expanded key account base by identifying and cultivating new business opportunities.
  • Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
  • Delivered exceptional customer service by resolving client concerns quickly and efficiently.
  • Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
  • Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
  • Identified and resolved potential account issues before they escalated, maintaining high levels of client satisfaction.
  • Streamlined internal communication processes, ensuring team members were aligned with account objectives and strategies.
  • Drove revenue growth by negotiating favorable contract terms with major accounts.

Service Advisor Workshop

M/s Berkeley Motor Limited, (Dealership of Mercedes Benz Passenger Cars)
03.2014 - 06.2016
  • Reporting to Workshop Manager
  • Product : Passenger cars maintenance repair
  • Business Size : INR 5Cr
  • Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
  • Provided exceptional customer service, resolving complaints diplomatically and efficiently.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
  • Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Reduced wait times with efficient coordination of service tasks among technicians.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Streamlined appointment scheduling for improved efficiency and increased daily appointments.

Education

B.Tech - Mechanical Engineering

Galaxy Global Group of Institutions (Kurukshetra University)
Ambala, India
04.2001 -

Skills

Knowledge of Emission regulations in India, like BSIV, BSVI, BSVI2 RDE, Flex fuels in 2W, Stage-5, TREM-V in tractors

Interests

Reading books, Exercise, and learning new language (currently learning Japanese language)

Awards

Play to Win Badge from Johnson Matthey Clean Air CEO for getting advance working capital project of £ 2.4 Million from customers in 2024.

Received Cost Improvement award in 2023, and Raw Material support award in 2024 from SMIPL for JM consecutively. 

Received Special support award in 2023 and Cost Appreciation award in 2024 from IYM for JM.

Training

  • July'2012-Aug'2012 60days training Krishna Maruti Pvt. Ltd., Gurgaon Description: Plant Layout, Product development
  • July'2013-Sep'2013 90days training Audi Delhi South, Faridabad Description: Maintenance of Engine Transmissions, Servicing of vehicles
  • Jan'2011-Apr'2011 4 months campus training Galaxy Global Group of Institutions Description : Mechanical workshop e.g. Foundry, Welding, Machinery, sheet metal, 4-stroke and 2-stroke engine model.

Disclaimer

All the details given above are true to the best of my knowledge DATE: PLACE: Gurugram SHAILAZ KAUSHIK

Strength

  • Sincere, cooperative, and smart working
  • Good communicator, and Customer relationship management
  • Very Disciplined, Responsible, Optimistic, and honest in nature

Accomplishments

  • Grew business portfolio at Dhoot Transmission from £8M to £20M by identifying and converting new opportunities.
  • Represented Dhoot Transmission at Samsung Vietnam Global Sourcing Fair (2018) for Korea and Thailand supplies.
  • Expanded Motherson Sumi business from £32M to £50M during BSVI regulation phase through strategic account growth.
  • Delivered £400K in commercial gains at Motherson Sumi by optimizing pricing structures.
  • Strengthened ties with Japanese 2W OEMs HQ, protecting existing business at Johnson Matthey India.
  • Secured £2M in commercial excellence via VAVE and inflation-based pricing improvements at Johnson Matthey.
  • Enabled £4M in advance working capital by offering hedging solutions for Platinum, Palladium, and Rhodium to 2W Japanese OEMs.
  • Maintained and deepened senior-level relationships with 2W OEMs in India and export clients like Toyota (Africa & Thailand).

Timeline

Global Key Account Manager

M/s Johnson Matthey India Pvt Ltd
08.2021 - Current

Key Account Manager

M/s Motherson Sumi Systems Ltd
08.2018 - 08.2021

Key Account Manager

M/s Dhoot Transmission Pvt Ltd
06.2016 - 08.2018

Service Advisor Workshop

M/s Berkeley Motor Limited, (Dealership of Mercedes Benz Passenger Cars)
03.2014 - 06.2016

B.Tech - Mechanical Engineering

Galaxy Global Group of Institutions (Kurukshetra University)
04.2001 -

Similar Profiles

CREATE PROFILE
Shailaz KaushikGlobal Key Account Manager