Shailee Pandey
Hyderabad
Summary
Senior Proactive Service Engineer at Salesforce India Pvt Ltd with 8+ years of experience in optimizing business processes for actionable insights. Demonstrated leadership in cross-functional teams resulting in enhanced operational efficiency. Strong programming skills combined with effective communication align IT capabilities with business strategies, driving organizational success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Proactive Service Engineer
Salesforce India Pvt Ltd
Hyderabad/Remote
06.2022 - Current
- Collaborated with stakeholders to define cross-departmental project requirements.
- Synthesized business intelligence data to inform actionable recommendations.
- Served as primary liaison between clients and internal teams to clarify objectives.
- Drafted functional specifications documents detailing project scope and deliverables.
- Conducted regular reviews using operational metrics to analyze processes.
- Disseminated information on tools, reports, and metadata improvements.
- Aligned business strategies with IT system capabilities and constraints.
- Worked effectively with cross-functional teams to achieve organizational goals.
IT Business Analyst/ Software Developer
GE Appliances
Bangalore
06.2018 - 06.2022
- Role: Oracle JD Edwards Technical Consultant
- Worked in implementing new Applications, Reports, Integration Functions (NERs, BSSVs) and retrofitting/upgrading the JDE 9.0 tool to JDE 9.2
- Prioritized follow ups with the business, designing the DCR document, UAT testing as well as bringing in quality and timely teamwork with the development team and updating the stakeholders
- JDE Sales Order, Inventory, Finance, AR/AP / GL Cost Pricing, Manufacturing
- Used Key Languages as C(BSFN), Java (BSSVs) and C++ (for Scanning bar creation), XML(E1 pages-9.1), JSON (Salesforce-JDE Integration)
- Supported the testing team and created test scenarios, interacted with the users to understand the functional aspect of the changes as well
- Experience working with different time zones for UK, Thailand, New Zealand, Australia Business
- Role: Salesforce Development & Business Analyst
- Managed case team of 4 members on two projects for the duration of three months looking after user requirement, development, UAT testing and post-production issues
- Experience with web- based programing (Apex, Visual Force, Salesforce APIs, JavaScript, jQuery, CSS, HTML5, XML, SQL)
- Experience using advanced SQL and Excel skills
- Experience integrating Salesforce.com with other applications via real-time, batch, sync/async
- Conduct market research to identify new solution areas
- Share business case with Senior Consultant / Team Lead for inputs
- Detail out new solutions as required
- Account: Fisher and Paykel Appliances, Auckland (NZ)
- Role: Intern Committee Lead (Add on responsibility to the Current Role)
- Mentored and lead 10+ interns and demonstrated expertise in directing them to maintain focus on day-to-day task and achieve corporate goals
- Providing timely updates to the management and share best practices with the interns
- Ensure team performance as per agreed standards
- Stakeholder management
- Responsible for all performance management activities including supervision, goal setting, ongoing performance communication, employee engagement, development, review, and mentoring
Software Engineer/ Technical Consultant
L&T Infotech
Mumbai
10.2016 - 02.2018
- Role: Oracle JD Edwards Techno Functional Consultant
- Consult with Business Analysts to identify and analyze technology needs and problems
- Hand-on over JDE-9.2 tool to develop and generate ERP-reports and applications
- Mainly involved in implementing Business Services build in JDeveloper (Java Business Services) as per the Application requirements
- Debugging and resolving the prior implementation issues
- Developed C-business function and NERs
- Account: Colas, France (UK)
Education
Bachelor of Engineering - Computer Science
Global Group of Institution
Jabalpur, Madhya Pradesh01.2016
Skills
- Written and verbal communication
- Leadership skills
- Detail-oriented and results-driven
- Salesforce Trailhead ranger
- Supply chain management
- Programming: APEX, Java
- Frontend development: JavaScript, jQuery, CSS, HTML5
- Database management: MS SQL
- ERP expertise: Oracle JD Edwards
- CRM expertise: Salesforce development
- Agile and waterfall methodologies
- Microsoft Office proficiency
Certification
- Certified Salesforce Agentforce Specialist
- Certified Salesforce AI Associate
- Certified Salesforce Platform App Builder
- Certified Salesforce Advance Administrator
- Certfied Salesforce Administrator
- Certfied Salesforce Platform-1 developer, Trailhead, 03/29/21
- Trained Oracle ERP JD Edwards Technical Consultant, Oracle experts, L&T Training & Development
- Trained Data Science & Python, Simplilearn
- Trained PMP Certification, Simplilearn
- Trained Business Analysis, Udemy
- Trained Building Executive Presence, LinkedIn Learning
- Trained Microsoft Office, LinkedIn Learning
- UI Designing, HTML5, CSS, JavaScript
- Programming Skills, Java, MS-SQL, C, C++, XML, PL-SQL, Servlets
Hobbies and Interests
- Reading
- Creative Writing
- Listening to Podcasts
Languages
- English
- Hindi
Personal Information
- Date of Birth: 06/20/94
- Nationality: Indian
Timeline
Senior Proactive Service Engineer
Salesforce India Pvt Ltd
06.2022 - Current
IT Business Analyst/ Software Developer
GE Appliances
06.2018 - 06.2022
Software Engineer/ Technical Consultant
L&T Infotech
10.2016 - 02.2018
Bachelor of Engineering - Computer Science
Global Group of Institution
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