SHAILENDER PATHAK
Assistant Manager | Pricing Analytics, Dispute Management & Operations
New Delhi,DL
Summary
Dynamic Pricing & Analytics professional with 10+ years of experience in OTC, AR/AP, and Strategic Finance. Proven expertise in revenue forecasting, pricing accuracy, and market opportunity analysis. Skilled in competitive intelligence, process automation, and dispute resolution.
Overview
12
12
years of professional experience
Work History
Assistant Manager - Pricing Strategy
GENPACT
09.2020 - Current
- Optimized pricing strategies and conducted in-depth analyses to identify market opportunities, ensuring the accuracy and validity of pricing across a broad client portfolio.
- Resolved complex pricing discrepancies for key distributors and customers by aligning contract tiers to eligibility criteria, directly minimizing revenue leakage.
- Developed competitive intelligence reports and macro-based dashboards to track GPO spend analysis, reducing manual reporting effort, and improving leadership visibility.
- Orchestrated the end-to-end Accounts Receivable process, leading dispute resolution management to ensure timely closure, and adherence to SLAs.
- Performed weekly and quarterly reconciliations to identify gaps, driving corrective action to maintain financial data integrity.
Analyst - Dispute Management & Chargebacks
PAYTM PAYMENTS BANK
01.2017 - 06.2020
- Managed high-volume card and UPI chargebacks, and presentment reconciliation, consistently achieving over 95% first-pass resolution accuracy.
- Reduced dispute aging significantly by implementing improved tracking mechanisms and defining clear escalation matrices.
- Managed the centralized operations team overseeing the reconciliation and data governance for card-based transactions, handling over 500 daily card operations.
- Designed automated reconciliation reports and dashboards, enabling faster management reviews, and data-driven decision-making.
- Minimized revenue leakage by ensuring the timely closure of disputes, strictly within defined TAT/SLAs.
Financial Analyst - AR/AP & GL Reconciliation
JAIPUR HOME LLC
08.2013 - 01.2017
- Administered full-cycle accounts payable and receivable, ensuring timely vendor payments and efficient customer collections.
- Created forecasts for revenue, expenses, and profitability using data analytics to support senior management in financial planning.
- Executed daily, monthly, and quarterly cash and bank reconciliations, promptly resolving discrepancies between the General Ledger and Trial Balance.
- Resolved critical payment issues by directly engaging customers and stakeholders to clarify outstanding balances.
Education
Bachelor of Commerce (BCom) - Commerce
Delhi University
Delhi, India11-2014
Diploma in Advanced Excel And Presentation
F-TEC
Delhi, India 04.2001 -
Skills
Technical Tools : SAP,HANA,Power Bi,Salesforce, RGCS,SFTP,Finacle, Advance Excel & Dashboards
Pricing & Strategy: Competitive Intelligence, Contract Tier Alignment, Revenue Forecasting
Financial Operations: Pricing, Contract management OTC, AR/AP, Dispute management Chargebacks & Collections, Reconciliation, Bank & GL Reconciliation
CORE COMPETENCIES
- Business Architecture & Process Optimization
- Digital Transformation
- Stakeholder Engagement & Alignment Agile
- Project Management & Delivery Data Analytics
- Business Intelligence Risk Management & Compliance
Accomplishments
- ' Rockstar Performer' Award: Recognized at Paytm for consistent excellence in meeting SLAs and KPI targets.
- Leadership: Captained the winning cricket team at Paytm and Genpact, demonstrating strong team management and motivational skills.
Soft Skills
- Communication (written/verbal, technical, stakeholder-facing)
- Leadership & Team Management
- Critical Thinking & Problem-solving Collaboration & Consensus
- Building Negotiation & Conflict Resolution
Timeline
Assistant Manager - Pricing Strategy
GENPACT
09.2020 - Current
Analyst - Dispute Management & Chargebacks
PAYTM PAYMENTS BANK
01.2017 - 06.2020
Financial Analyst - AR/AP & GL Reconciliation
JAIPUR HOME LLC
08.2013 - 01.2017
Diploma in Advanced Excel And Presentation
F-TEC
04.2001 -
Bachelor of Commerce (BCom) - Commerce
Delhi University