SHAILENDER SINGH
Gurgaon
Summary
Motivational Team Leader skilled in designing and following production schedules. Offers proven history of maximizing team productivity to meet targets. Dedicated to employee safety and proactive assignment, schedule, and personnel management.
Overview
9
9
years of professional experience
Work History
TEAM LEADER
BUDDY LOAN
10.2025 - Current
- Led team meetings to discuss project updates and address challenges.
- Developed workflows to streamline communication between departments.
- Monitored team performance and provided constructive feedback regularly.
- Delegated daily tasks to team members to optimize group productivity.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Reviewed completed work to verify consistency, quality, and conformance.
- Delegated work to staff, setting priorities and goals.
- Assigned work and monitored performance of project personnel.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
SME(SUBJECT MATTER EXPERT)
PAISABAZAAR SERVICES AND CONSULTING PVT.LTD
GURUGRAM
04.2022 - 07.2025
- Cultivated an inspiring team environment through open communication practices.
- Offered one-on-one support for team members and managers to drive continuous improvement.
- Established clear team goals to drive performance and accountability.
- Delegated tasks while setting deadlines to enhance project efficiency.
- Oversaw daily operations and monitored team performance metrics.
- Motivated team members by recognizing high performance and rewarding accomplishments.
- Identified training needs and provided targeted coaching for skill enhancement.
- Facilitated conflict resolution by actively listening to team feedback.
- Encouraged creativity and risk-taking while organizing team-building activities.
SUPERVISOR
RELIANCE(SAI SABRI ENGIMECH PVT. LTD)
JAMANAGR
03.2021 - 03.2022
- Coordinated job assignments and cross-training across divisions to enhance workforce versatility.
- Planned employee shifts and work schedules for optimal staffing efficiency.
- Supervised processes to ensure smooth operations throughout all departments.
- Provided feedback on employee performance to promote professional growth.
- Prepared reports and updates for upper management to inform strategic decisions.
- Organized impactful events to boost employee morale and engagement.
C.S.R (CUSTOMER SERVICE REPRESENTATIVE)
CONCENTRIX
VADODARA
07.2017 - 05.2018
- Responded to customer inquiries via phone, email, and chat to ensure timely assistance.
- Resolved customer complaints promptly and professionally to maintain high service standards.
- Processed customer orders and returns efficiently, reducing processing time.
- Provided detailed product recommendations to enhance customer knowledge and satisfaction.
- Maintained accurate records of customer interactions and order details for reference.
- Collaborated with departments to identify improvement opportunities in customer service.
- Assisted in training new customer service associates on best practices for effective support.
- Monitored customer feedback to pinpoint areas for service enhancement.
Education
B.COM -
Maharaja Sayajirao University
VADODARA04-2014
Intermediate -
Kendriya Vidyalaya
01-2014
High School -
Kendriya Vidyalaya
02-2012
Skills
- Excel Basic
- Leadership skills
- Effective communication
- Team management
- Goal achievement
- Problem solving
Personal Information
- Date of Birth: 01/03/1997
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Languages
- Gujarati
- Hindi
- English
Achievements And Awards
- Rising Star
- Star of the Month
- Outstanding Performer
Timeline
TEAM LEADER
BUDDY LOAN
10.2025 - Current
SME(SUBJECT MATTER EXPERT)
PAISABAZAAR SERVICES AND CONSULTING PVT.LTD
04.2022 - 07.2025
SUPERVISOR
RELIANCE(SAI SABRI ENGIMECH PVT. LTD)
03.2021 - 03.2022
C.S.R (CUSTOMER SERVICE REPRESENTATIVE)
CONCENTRIX
07.2017 - 05.2018
B.COM -
Maharaja Sayajirao University
Intermediate -
Kendriya Vidyalaya
High School -
Kendriya Vidyalaya