Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Shailendher U

Engineer - Projects
Coimbatore

Summary

Proficient Project Engineer with 3+ years of experience driving over 14 (within company) projects to completion. Skilled in overseeing technical staff and checking that projects are completed on schedule, within budget and according to specifications.

On hand experience in critical problem solving and implementation of CAPA (Corrective Action and Preventive Action) with speed and accuracy.

Overview

6
6
years of professional experience
6
6
years of post-secondary education
3
3
Languages

Work History

Project Engineer

Autoprint Machinery manufacturers pvt ltd
Coimbatore
09.2019 - Current
  • Successful re-location of a 850sq ft facility within 4 days without disturbing the on-going production and dispatch activites.
  • Liaised with company executives and project managers to acquire resources to move projects forward.
  • Assessed impact of modification requests for ongoing projects.
  • Re-structured the packaging and loading methods to improve customer experience and to reduce overheads by 13%.
  • Implementation of Software solutions for service quality and response time analysis.
  • Decreased overall Freight out and internal transportation costs by 38% within 90 days of project take over.
  • Delivered concise instructions to technical team to maintain quality control.

Senior Customer Service Advisor

Ramani cars India pvt ltd
Coimbatore
05.2017 - 08.2019
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Greeted customers and listened closely to problems described to determine solutions.
  • Checked status of orders and back-ordered products to coordinate efficient shipments.
  • Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.

Service Technician

Rajshree automotives
Tirupur
01.2016 - 04.2017
  • Evaluated systems according to predetermined checklist and noted issues.
  • Completed routine tasks such as tire rotation and balancing, oil changes and brake services.
  • Applied knowledge of standard equipment and manufacturer repair guidelines.
  • Demonstrated increased knowledge of company products and equipment.
  • Surpassed corporate goals by reaching 93% customer satisfaction rating.
  • Attended an in-plant training at the FORD MOTORS INDIA facility for passenger cars.

Education

Bachelor of Engineering - Automobile

RVS Educational Trust's Group of Institutions
Dindigul
06.2011 - 05.2015

High School Diploma -

Veveaham Higher Secondary School
Dharapuram
06.2009 - 04.2011

Skills

    Workflow process implementation

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Accomplishments

  • Successfully completed an in-plant project on 'Improvisation of braking efficiency and life on standard brake rotors of passenger cars'
  • Completed with 94% score in-plant training at FORD MOTORS INDIA for Level 1 maintenance Technician for passenger cars.
  • Identified a solution for a repeated issue arising in drain plugs of ford passenger cars and the same was accepted by ford as a fix for the issue.
  • Lead a team of 4 service technicians and brought down the average service turn around time to 4 days from 13 days.
  • Maintained same day delivery of Periodical service vehicles above 85% for a streak of 4 months in a row by effective utilization of resources.
  • Assisted in shifting a full functional facility to a new location without disturbing any of on-going activities by effective planning.
  • Reduction in transportation costs and overheads by effective pre-planning and process implementation.
  • Contributed to 39% the sales revenue of the company during FISCAL 19-20 during COVID-19 Lockdown.

Timeline

Project Engineer

Autoprint Machinery manufacturers pvt ltd
09.2019 - Current

Senior Customer Service Advisor

Ramani cars India pvt ltd
05.2017 - 08.2019

Service Technician

Rajshree automotives
01.2016 - 04.2017

Bachelor of Engineering - Automobile

RVS Educational Trust's Group of Institutions
06.2011 - 05.2015

High School Diploma -

Veveaham Higher Secondary School
06.2009 - 04.2011
Shailendher UEngineer - Projects