Shailendra Bishnoi
Summary
Flexible Technical Support Engineer with 2 years of experience helping clients maintain smooth operations. Expertise in Palo alto Neworks systems and customer environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Active Team player, with good communication, interpersonal skills, fast learner and a good listener.
Around 2 years of experience with Palo Alto Networks as a skilled engineer, managing and troubleshooting Palo Alto Networks' product related issues for Top account customers withing SLA to achieve customer satisfaction and to avoid any potential impact on customer's business and environment.
Resourceful and determined network engineer skilled in maintaining, troubleshooting and optimizing network performance. Highly skilled in diagnosing and resolving operational issues, configuring and managing VPN, Palo Alto Firewall, Global protect etc.
Collaborative Technical Support Engineer specializes in exploiting internal and external relationships to synergistically tackle complex issues. Elicits aid from vendors, colleagues and other external sources to improve ticket responses. Combines personal expertise with diverse professional relationships to support maximum support quality.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
Iopex Technologies Private Limited
03.2022 - Current
- Served as primary point of contact for support related to Palo Alto Networks solutions and products (Firewalls, Panorama, Global Protect) of SL1 and SL2 end-users and walked individuals through troubleshooting steps.
- Maintained response times to support business continuity.
- Replicating customer issues in SNG VCenter and Velocity.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Delivered Tier-3 support and SME input to internal and external customers.
- Updated and maintained current customer support database.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Provided guidance on installing and integrating new hardware components and software to remote clients.
- Performed root cause analysis of reported issues to enact corrections.
- Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
- Documented faults and bugs for referral to development staff for use in updates.
- Thorough Knowledge of Palo Alto Networks Firewalls:- PA-VM, PA-220, PA-410, PA-440, PA-820, PA-3200, PA-5200, PA-7000.
- Expertise in Palo Alto Products i.e. Palo Alto Firewalls, Global Protect, Panorama.
- Resolving hardware and software related issues non Palo Alto Firewalls/Panorama within SLA.
- Effectively Troubleshooting traffic slowness, connectivity and resource access issues within SLA in customer environment.
- Troubleshooting site-to-site VPN, remote-access VPN issues in customer environment within SLA.
- Assisting customer in Firewall/Panorama PAN-OS upgrade activities as well as feature configuration on Firewall/Panorama.
- Researching new tactics to better hone responses and shorten remediation times.
Education
Bachelor of Technology - Electrical, Electronics Engineering Technologies
Gurukul Kangri University
Haridwar, India08.2020
Senior Secondary Examination -
Shri Adarsh High Senior Secondary School
Bikaner, India05.2015
Secondary Examination -
NN RSV SR SEC School
Bikaner, India06.2013
Skills
Routing & Switching : EIGRP, OSPF, BGP, STP, RSTP, ARP, NAT, PAT, ACL, DHCP, SNMP, VLAN, TFTP, Ethernet channel, MPLS
Good understanding of AAA : TACACS, RADIUS
Good understanding of VPN: Site-to-site VPN ((IPSEC, GRE), SSL VPN
Palo Alto Networks' Firewalls, Panorama, Global Protect
SFDC, Velocity lab, VCenter
LINKEDIN PROFILE
https://www.linkedin.com/in/shailendra-bishnoi-a204b0180
Certification
Palo Alto Networks Certified Network Security Engineer.
Timeline
Technical Support Engineer
Iopex Technologies Private Limited
03.2022 - Current
Bachelor of Technology - Electrical, Electronics Engineering Technologies
Gurukul Kangri University
Senior Secondary Examination -
Shri Adarsh High Senior Secondary School
Secondary Examination -
NN RSV SR SEC School
Similar Profiles
Mansi SharmaMansi Sharma
Network Security Engineer at Iopex Technologies Private LimitedNetwork Security Engineer at Iopex Technologies Private Limited
MRIDULA MANIKANDANMRIDULA MANIKANDAN
Executive - HRA at IOPEX Technologies Private LimitedExecutive - HRA at IOPEX Technologies Private Limited
NAVEEN SIKDERNAVEEN SIKDER
Senior Sales Strategy Anaylst at Iopex Technologies LimitedSenior Sales Strategy Anaylst at Iopex Technologies Limited