Shailendra Chandola
Pauri Grahwal,UT
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
19
19
years of professional experience
Work History
General Manager
VITS Sharanam Hotel, Thane
07.2024 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
DGM
VITS Kamats SIlvassa
12.2022 - 07.2024
- Lead sales and marketing efforts by developing a targeted strategy for publicizing the hotel's services and amenities.
- Maintain a culture of top class customer care standards.
- Month end reports at monthly Management meeting to include accurate financial statements, guest comment surveys and marketing activity reports.
- Advertising through favourable written reviews of the hotel, the food and service levels.
- Develop all employees through to use of appraisals, training and development in consultation with the Human Resources Manager.
- Managing the profitability of the hotel, overseeing revenue targets and creating budgets for individual departments.
- Greeting guests and inspecting their rooms to ensure they're clean and satisfactory.
- Ensuring that the hotel meets all health, safety and security laws and regulations.
- Organizing and planning all events on the hotel's property, such as conferences, weddings and special gatherings.
- Creating a budget to maximize profit margins while keeping costs in balance with guest satisfaction and quality of services.
DGM
Hotel VITS Select Daman
07.2021 - 12.2022
- Highest standards and to implement an efficient preventative maintenance program while maximizing room availability.
- Cost control through adherence to agreed budgets.
- Personally greet and interact with as many customers as possible with concept of creating a personalized environment within the Hotel.
- Develop and maintain a culture of top class customer care standard
- Regular communications meetings with all employees and the Management team
- Greeting guests and inspecting their rooms to ensure they're clean and satisfactory.
- Ensuring that the hotel meets all health, safety and security laws and regulations.
- Organizing and planning all events on the hotel's property, such as conferences, weddings and special gatherings.
Food & Beverage Manager
Hotel VITS Sharanam Thane Mumbai
02.2019 - 03.2022
- Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards
- Preserve excellent levels of internal and external customer service
- Design exceptional menus, purchase goods and continuously make necessary improvements
- Identify customers needs and respond proactively to all of their concerns
- Lead F&B team by attracting, recruiting, training and appraising talented personnel
- Establish targets, KPI’s, schedules, policies and procedures
- Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork
- Comply with all health and safety regulations
- Report on management regarding sales results and productivity
Asst. Food & Beverage Manager
Hotel VITS Devbhumi Dwarka Gujarat
07.2017 - 10.2018
- Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards
- Preserve excellent levels of internal and external customer service.
- Design exceptional menus, purchase goods and continuously make necessary improvements
- Identify customers needs and respond proactively to all of their concerns.
- Lead F&B team by attracting, recruiting, training and appraising talented personnel.
- Establish targets, policies and procedure.
- Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork.
- Comply with all health and safety regulations.
- Report on management regarding sales results and productivity.
Restaurant Manager
Hotel The Orchid Pune Maharashtra
04.2016 - 07.2017
- Staff training.
- Agreeing and Managing budgets.
- Planning menus.
- producing staff rotas.
- handling customer enquiries and complaints.
- Taking Reservations.
- Greeting and Advising customers.
- Preparing and Presenting staffing/sales reports
- keeping statistical and financial records
- assessing and improving profitability
- Handling administration and paperwork.
- Making improvements to the running of the business and developing the restaurant.
Sr. Food & Beverage Executive
Hotel the Orchid Pune Maharashtra
04.2015 - 03.2016
- Established a culture of continuous improvement within the Food and Beverage department by encouraging open communication among team members regarding best practices.
- Managed budgets, P&L statements, and financial forecasts to optimize profitability while maintaining exceptional guest experiences.
- Achieved positive guest feedback scores by consistently delivering exceptional dining experiences through attentive service, high-quality menu offerings, and welcoming atmosphere.
- Improved operational processes by conducting regular audits, identifying areas of improvement, and implementing corrective action plans.
F&B Executive
Hotel The Orchid Pune Maharashtra
04.2014 - 03.2015
Sr.Captain
Hotel The Orchid Pune Maharashtra
04.2013 - 03.2014
Captain
The Orchid Pune Maharashtra
01.2011 - 03.2013
Sr. Steward
Hotel St. Laurn Pune Maharashtra
10.2009 - 01.2011
Steward
Cambay Spa and Resort Jaipur Rajasthan
05.2008 - 09.2009
Tr.Steward
Hotel Royal Orchid Jaipur Rajasthan
09.2007 - 04.2008
Treeine
Hotel Manshing Tower Jaipur Rajasthan
01.2007 - 06.2007
Education
Diploma in Hotel Managment -
R.I.H.M. Dehradun
01.2007
Intermediate -
Mesmore Inter Collage
Pauri Grahwal Uttrakhand01.2003
Highschool -
D.A.V. Inter College
Pauri Grahwal Uttrakhand01.2000
Skills
- Confident and self-motivated
- Discipline and most dedicated
- Very high personal expectation with the determination to achieve outstanding result more importantly self organized with excellent communication, interpersonal and presentation skills
- Multi-cultural exposure and understanding capabilities
- Able to solve problems under extreme pressure and able to make decision
- Flexible with working hours
Disclaimer
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned.
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Garhwali
Bilingual or Proficient (C2)
Timeline
General Manager
VITS Sharanam Hotel, Thane
07.2024 - Current
DGM
VITS Kamats SIlvassa
12.2022 - 07.2024
DGM
Hotel VITS Select Daman
07.2021 - 12.2022
Food & Beverage Manager
Hotel VITS Sharanam Thane Mumbai
02.2019 - 03.2022
Asst. Food & Beverage Manager
Hotel VITS Devbhumi Dwarka Gujarat
07.2017 - 10.2018
Restaurant Manager
Hotel The Orchid Pune Maharashtra
04.2016 - 07.2017
Sr. Food & Beverage Executive
Hotel the Orchid Pune Maharashtra
04.2015 - 03.2016
F&B Executive
Hotel The Orchid Pune Maharashtra
04.2014 - 03.2015
Sr.Captain
Hotel The Orchid Pune Maharashtra
04.2013 - 03.2014
Captain
The Orchid Pune Maharashtra
01.2011 - 03.2013
Sr. Steward
Hotel St. Laurn Pune Maharashtra
10.2009 - 01.2011
Steward
Cambay Spa and Resort Jaipur Rajasthan
05.2008 - 09.2009
Tr.Steward
Hotel Royal Orchid Jaipur Rajasthan
09.2007 - 04.2008
Treeine
Hotel Manshing Tower Jaipur Rajasthan
01.2007 - 06.2007
Diploma in Hotel Managment -
R.I.H.M. Dehradun
Intermediate -
Mesmore Inter Collage
Highschool -
D.A.V. Inter College
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