SHAILENDRA G

• Program optimization and implementation of best practices while ensuring client satisfaction and supplier engagement. Hands on experience & proficiency with the in-house recruiting marketplace platform.
• Managed multiple contingent workforce and direct labor clients including VMS managed, MSP managed and Marketplace accounts.
• Responsible for all day-to-day operations, execution of strategic initiatives, achieving client satisfaction in all program areas while maintaining focus on financial goals. Utilized Fieldglass, Beeline, Stafferlink, Knowledge Services, etc. to manage end to end recruitment solutions and Payroll Service offerings.
• Ensured maximum communication and service levels were met and succeeded.
• Worked with hiring managers, program manager and senior management professionals at varying levels on escalation issues, operations, and delivery.
• Ensured maximum communication and service levels were met and succeeded.

Other duties include:

• Reporting/Analytics
• Generate audits and on-going reports to ensure program is compliant w/set standards
• Invoice consolidation
• Create and conduct Supplier scorecard reviews

• Facilitated client satisfaction and renewed customer relations to drive growth. Reinvented team interaction with prospective clients by developing innovative and creative sales pitch implemented into account management team strategy
• Introduced new processes to improve account and solution driven processes, increasing company revenue
• Responsible for account farming for clients at end-to-end recruiting standpoint
• Managed about 18 - 20 accounts by reviewing and mitigating discrepancies and collaborating with internal and external stakeholders
• Liaised between multiple business divisions to improve communications, maintain client satisfaction and uphold company protocols
• Addressed problems with accounting, billing, timesheets and service delivery, to maintain and enhance client satisfaction
• Responsible for facilitating on-boarding & credentialing process for new employees and Payroll / timekeeping processes for existing workers, keeping company operations smooth and production efficient with skilled candidates
• Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues
• Developed actionable insights to improve efficiency and performance

Achievements:

• Increased revenue of accounts with more number of hires
• MSP announced company as top supplier for Q3, 2019.
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• Responsible for managing end-to-end recruitment cycle for Dover's in-house recruiting functions, primarily for US operations and partial domestic / India recruitment needs
• Evaluated strengths and weaknesses of candidates through effective screening processes
• Generated specific candidate pool for career opportunities through evaluation of applicant credentials and conducting initial interviews and pre-screening assessments
• Focused on locating well-qualified candidates within manufacturing industry
• Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables using SuccessFactors as ATS
• Developed and managed pipeline for executive candidates within Manufacturing and Supply Chain
• Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates
• Compiled and produced qualified candidates' information for hiring manager / hiring panel and liaised between parties to coordinate formal, management interviews.

• Responsible for managing end-to-end recruitment cycle for several accounts. Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
• Worked with clients directly and was primary point of contact for entire account management
• Sourced profiles using different mediums like Job boards, Social Networking, Job Postings and Referrals
• Participated on supplier intake calls on regular basis with hiring manager and MSP Program Managers
• Provided intake call pointers to team and senior management
• Submission of quality profiles in timely fashion, arranging technical interviews for candidates and extending offer emails to candidates
• Performing market research and trend analysis to develop and maintain good pipeline of candidates and build relative databases in ATS
• Followed and performed various business development activities to build / pipeline required clientele portfolio like cold calling, head hunting, extensive use of Zoom Info business portal, etc.
• Built and maintained good database of client contacts targeting MSP/VMS clients, Direct Clients and sub-contracting clients

Achievements :

• Best employee award for Q4 2017
• Award for best employee Client Appreciation.

• Coordinated with IT team leaders to forecast hiring needs and department goals. Used Boolean searches to develop applicant portfolios for expected openings.
• Operated as trusted advisor to build strong and credible relationships with senior leaders and critical stakeholders.
• Responsible for managing the end-to-end recruitment cycle for an account. Account Management, professional with experience in staffing, talent acquisition for contract temporary and permanent positions.
• Sourcing profiles using different mediums like Job boards, Social Networking, Groups, vendors and referrals.
• Submission of quality profiles in a timely fashion, arranging technical interviews for the candidates and extending offer emails to the candidates.
• Performing market research to develop and maintain a good candidate database in the ATS.
• Perform trend analysis to submit and pipeline candidates by data-mining the existing candidate database and develop the existing database.
• Positions sourced and closed different roles like SOEs, SDETs, Admins, Game Designers/Developers, PMs/TPMS, Support Engineers, etc.

Achievements:

• HALL OF FAME award for handling and closing most of the positions using LinkedIn.

Clients: ANTHEM (WellPoint), CIGNA, Labcorp

• A competent recruiter in the healthcare recruitment team of Mindlance.
• Worked with MSP / VMS clients and gained experience working in the health insurance industry and mastering health insurance requirements.
• Positions handled were Utilization Management Representative, Claims Representative, Direct Sales Agents, Health Plan Advisors, Membership Reps, Sr. Talent Acquisition Consultant, Enrolment Agents, Performance Quality Auditor, Learning and Development professionals (with skillsets in Instructional design, adult learning etc.), etc.
• Since the requirements were for the direct clients, worked with only US Citizens and Green Cards.
• Successfully satisfied all the given metrics right from the submissions, number of candidates reached region-wise, quality of screening candidates, offers, starts.
• Worked and closed positions for requirements across US in various markets.
• Sourced candidates with all the job boards and majorly focused on JobDiva, CareerBuilder, Monster, etc.
• Followed process and procedures to prevent back-outs of candidates like performing negative sales about the
  job while screening and following PSAC (Post Submission Availability Check) after submissions.

Achievements:

• 24 Offers and 18 starts in Q4 2014
• Initiative taken for providing the free job posting sites
• Spot award for the best performer in the month of Feb 2015.

• Generated specific candidate pool for career opportunities through evaluation of applicant credentials and conducting initial interviews and pre-screening assessments.
• Followed up with notable applicants sourced via industry-specific job boards like Monster, Dice, Craigslist, The Ladders and LinkedIn.
• Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
• Operated and maintained applicant tracking and candidate management systems.
• Involved in the company's overall recruitment strategy and end to end recruitment lifecycle.
• Worked with only direct clients and FTE positions, recruiting targeted only for US Citizens, Green Card Holders
  and EADs.
• Worked on healthcare requirements focusing on Clinical, Non-Clinical, Allied and IT.

• Oversaw full cycle recruiting for the job orders from "HCL America" and "L&T Infotech".
• Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials and conducting initial interviews and pre-screening assessments.
• Evaluated strengths and weaknesses of candidates through effective screening processes.
• Partnered with the Account Manager to ascertain hiring needs and subsequently provide candidate recommendations.
• Built exceptional skills in maintaining existing or building & developing new channel / vendor relationships.
• Well-versed with working on JobDiva as the main job portal and utilized Dice/Monster/LinkedIn only for requirements with niche skills like Khalix consultants, Track wise consultants, etc.
• Successfully met all the KRAs set by the organization.
• Recruited US candidates on W2, Corp to Corp (C2C) and 1099.
• Successfully placed consultants across client's locations and also involved in domestic recruitment for an internal project.

• Primarily involved in the support function for providing end-to-end support for a web-based application SCP (Supply Chain Portal) developed by Manthan for the Landmark Group Dubai.
• Communicated and explained business requirements to team members to understand and analyze existing systems and databases and recommended enhancements to solve business needs.
• Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
• Rigorous testing of the portal per user roles
• Maintained constant communication with the development team, testing team and the integration team to report issues
  with the functionality of the application and get them fixed accordingly.
• Logging / tracking and resolving issues by creating tickets in the form of service requests / incidents on a ticketing tool (Service Desk Plus).
• Resolved conflicts and negotiated mutually beneficial agreements between parties.

• Primarily involved in the client facing support or end-user support to the US Labs and facilities, for a web-based application called VitalAxis – a LIMS (Lab Information Management System).
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Tested new product offerings prior to release to assist development team in bug identification.
• Worked with software development team to report errors and bugs on existing & newly released software, with assisting in deployment of release fixes.
• Broke down and evaluated user problems, using personal expertise and probing questions.
• Documented all transactions and support interactions in system for future reference and addition to knowledge base.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
• Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
• Retrieved reports from the database by running SQL scripts according to the customer's requests