Shailendra Kumar Singh

Project: Amgen Inc. - is one of the world's largest independent biotechnology biopharmaceutical companies.

Worked as Professional Service Engineer - II with NetApp (as a contract employee of ZeroChaos Workforce Solutions Private Limited) from June 2020 and was converted as a Direct Employee in Dec 2020.

• Supporting Amgen environment as a Senior Technical person and managing the Data Working END to END change process related to Backup and Storage.
• Preparing and presenting Daily Customer Call about Backup and Storage environments.
• Managing Enterprise BRS environment involving Netbackup Backup tools.

Project: American International Group (AIG) - is a global insurance company with operations in more than 80 countries and jurisdictions.

Worked as Service Delivery Specialist - II with EMC Software and Services India Private Limited from Dec 2018 to June 2020.

• Supporting AIG backup environment as a Technical Spoke And Lead. Handling Technical Issues and driving to resolution.
• Joining Day to Day Backup call to discuss the issue. Handling Daily Customer calls and Weekly Escalation calls.
• Discussing and escalating issues to Global Leads. Performing Project related changes in terms of Backup client upgrades.
• Preparing SOPs for the Team and providing hands-on training on the Backup and ITIL side.

Project: Fiat Chrysler Automobiles (FCA) - is an Italian-American multinational automobile manufacturer.

Worked as Analyst, Delivery Specialist with EMC Software and Services India Private Limited from July 2016 to Dec 2018. Worked as Associate Delivery Specialist with EMC (as a contract employee of FBT) from Dec 2014 and was converted as a Direct Employee in July 2016.

• Supporting FCA backup environment for USA, Brazil & Italy region. Managing Enterprise Backup environment involving Symantec NetBackup, Data Domain. Managing Enterprise SAN environment involving Isilon, VNX, VMAX and ATMOS arrays.
• Recommended process improvements to continually identify, analyze and fix constraints and challenges.
• Performing Health checks for Backup servers & preparing the Daily Backup Summary Report. Resolved backup failures through Incidents & providing custom reporting as per business requirements. Working on incident, changes and problem issues and ensuring issues are resolved within SLA.
• Coordinating with IBM team and EMC support to resolve issues effectively. Prepared SOPs for L1 Team and provided hands on training on Backup Products.
• Performed audits of subsidiaries to protect shareholders and potential investors from fraudulent or unrepresentative financial claims.
• Identified and resolved problems through root cause analysis and research.