Shailendra Kumar Yadav
Operations
Mumbai,MH
Summary
Dynamic operations leader with extensive experience at Ramoji Film City, excelling in guest experience and event planning. Proven track record in revenue management and team leadership, optimizing operations to enhance visitor satisfaction. Adept at coordinating large-scale events and driving operational excellence, ensuring seamless execution and memorable experiences.
Overview
25
25
years of professional experience
Work History
AGM - Tourism
Ramoji Film City
Hyderabad
03.2025 - Current
- Leading large-scale tourism and park operations for one of India's largest integrated entertainment destinations with very high daily footfall.
- Oversaw guest flow planning, crowd control, and ticketing coordination across multiple operational zones to enhance visitor experience.
- Coordinated with sales, marketing, operations, and support teams to execute school groups, corporate events, VIP visits, and special programs effectively.
Manager - Operations
Jollywood Studios
Bangalore
06.2023 - 10.2024
- Managed end-to-end ticketing revenue and daily operations across rides, Water Park, and Adventure Park with support from second-level leadership teams.
- Managed end-to-end school bookings, including direct sales and travel agent-driven bookings, serving as primary point of sales and coordination.
- Led corporate bookings and customized packages, managing pricing, confirmations, and operational execution.
- Oversaw daily revenue collection and generated MIS reports for ticketing, rides, water park, and adventure activities to inform decision-making.
- Optimized guest movement, queue flow, and manpower deployment during peak school and corporate days.
- Collaborated with F&B team to develop food menus, establish school meal pricing, and create sales-focused offerings.
- Personally handled guest escalations and service recovery, ensuring satisfaction and smooth operations.
Deputy Manager - Operations
Funtura (Lulu Group)
Lucknow
10.2022 - 06.2023
- Managed end-to-end Family Entertainment Center (FEC) operations, optimizing guest experience across arcade games, rides, redemption counters, party areas, and guest services.
- Managed daily revenue processes, including cash handling and card system oversight, to ensure accurate financial audits.
- Oversaw daily cash handling and card transactions, achieving accurate revenue reconciliation and minimizing discrepancies.
- Led frontline and supervisory teams, handling manpower planning, shift rosters, training, and performance monitoring.
- Ensured machine uptime, preventive maintenance coordination, and safety compliance across all attractions.
- Personally handled guest complaints and service recovery, resolving escalations to maintain high satisfaction and repeat visits.
- Coordinated birthday parties, school groups, corporate events, and promotional activities to enhance guest engagement and drive repeat visits.
Manager Operations
Smaaash Entertainment
Chandigarh
07.2022 - 10.2022
- Oversaw Family Entertainment Center (FEC) operations, optimizing guest experiences across arcade games, rides, redemption counters, party areas, and guest services.
- Accountable for daily revenue management, cash handling, card systems, audits, and MIS reporting.
- Managed daily cash, card systems, and revenue reconciliation.
- Ensured machine uptime, preventive maintenance coordination, and safety compliance across all attractions.
- Led frontline teams in delivering exceptional guest service and resolving service recovery issues effectively.
- Monitored safety compliance and maintained machine uptime to enhance guest safety and satisfaction.
Park Operations Manager
Aatapi Wonderland
10.2019 - 06.2022
- Led end-to-end operations for Theme Park, Water Park, and Adventure Park, ensuring smooth daily functioning across all attraction zones.
- Supervised daily park operations, enhancing overall guest experience and satisfaction.
- Oversaw guest experience, crowd flow, queue management, and service recovery, personally handling escalated guest issues.
- Coordinated ticketing, F&B, security, housekeeping, and technical teams to facilitate seamless guest movement across the park.
- Planned and controlled manpower deployment, shift rosters, and productivity, optimizing operations during peak and off-peak periods.
- Managed maintenance and safety inspections of park facilities and rides.
- Resolved guest inquiries and complaints to enhance satisfaction levels.
- Implemented procedures that streamlined workflows, improving staff efficiency and operational effectiveness.
- Resolved customer issues in a timely manner while providing excellent customer service.
- Provided emergency response coordination during natural disasters or other emergencies.
- Supported school groups, corporate bookings, birthday parties, and special events, ensuring operational readiness and guest satisfaction.
- Monitored customer satisfaction levels with surveys and feedback forms.
- Ensured that all park staff adhered to safety protocols and guidelines.
- Created weekly schedules for park operations staff.
- Collaborated with vendors to maintain inventory of supplies and equipment.
- Assisted in developing marketing plans to promote special events or programs at the park.
- Drafted reports on attendance, revenue, expenses, staffing needs, and other metrics related to park operations.
- Recruited, hired, and trained new department employees to strengthen team performance.
Unit Head
Mukta A2 Cinemas
02.2019 - 10.2019
- Led frontline and supervisory teams in recruitment, training, shift planning, appraisals, and performance management to enhance team effectiveness.
- Managed end-to-end cinema operations including box office, F&B, housekeeping, security, and technical coordination.
- Accountable for daily revenue management, cash controls, audits, and reporting using the VISTA cinema management system.
- Ensured guest experience excellence, personally handling escalated guest complaints and service recovery.
- Drove F&B sales through targeted promotions and upselling initiatives, contributing to increased per-head spend.
- Ensured compliance with statutory, safety, and brand SOP standards.
- Supported marketing activations, premieres, and special screenings, ensuring seamless execution during peak-period operations.
Senior Coordinator
KidZania Mumbai
Mumbai
11.2016 - 01.2018
- Oversaw daily activity operations to ensure seamless execution and guest satisfaction.
- Coordinated daily operations for engaging educational activities and experiences.
- Supervised staff in experience zones to ensure effective operations.
- Enhanced guest experience flow by facilitating communication between departments.
- Facilitated cross-functional collaboration between departments to maximize productivity levels.
- Tracked budgets and monitored expenses while reviewing invoices for accuracy before payment processing.
- Performed regular audits of internal processes to ensure compliance with regulations.
- Supported marketing initiatives to promote KidZania's unique offerings and programs.
Deputy Manager - Operations
Adlabs Imagica
01.2011 - 11.2016
- Managed ticketing revenue operations including pricing, daily sales tracking, MIS, and reconciliation.
- Acted as the primary point of contact for travel agents, managing allotments, confirmations, and operational execution.
- Coordinated school bookings, group movements, and travel agent coordination to ensure efficient entry, scheduling, and optimal park utilization.
- Supported corporate bookings and special events, ensuring operational readiness and guest satisfaction.
- Monitored guest flow and crowd movement, optimizing capacity usage across rides and attractions.
- Collaborated with F&B team for group lunch planning, buffet layouts, timing, and service flow during peak school and corporate events.
- Managed guest escalations and service recovery, deciding on discounts or complimentary offerings based on severity of situations.
Associate
Adlabs Films Ltd
01.2001 - 09.2010
- Started career as an Associate in Ticketing and F&B operations, gaining strong frontline exposure.
- Established foundation in cinema operations, guest handling, revenue control, and multi-location project execution.
- Led cinema setup, commissioning, and operational handover for single-screen to multiplex conversions.
- Converted single-screen cinemas into 3-4 screen multiplexes, handing over fully operational sites to operations teams within strict 4-month timeline.
- Managed complete takeover-to-handover process from cinema owners, coordinating with civil, contractor, technical, and support teams.
- Progressed to Set-Up & Operations Manager and then Cinema Manager.
- Worked on major projects including IMAX Adlabs, R-Adlabs, Pune, Surat, Gandhidham, Jamnagar, Wardha, Chandrapur, Nagpur, Chinchwad, Rajkot, and Palanpur.
Education
Bachelor of Arts -
Mumbai Hindu Vidyapeeth
Mumbai09.2015
Bachelor of Arts -
Mumbai Hindi Vidyapeeth
Mumbai02.2015
SSC -
NIOS
Delhi04.2006
Skills
- Guest experience and service excellence
- Event planning
- Ticketing coordination
- Revenue management
- P&L budgeting
- Vendor management
- Project execution
- Operations management
- Marketing support and growth strategies
- Relationship management
- Customer management
- Team leadership
- Organization and time management
- Dependability and responsibility
- Organization and time management
Personal Information
- Date of Birth: 01/11/1980
- Marital Status: Married
Languages
- English
- Hindi
- Marathi
Timeline
AGM - Tourism
Ramoji Film City
03.2025 - Current
Manager - Operations
Jollywood Studios
06.2023 - 10.2024
Deputy Manager - Operations
Funtura (Lulu Group)
10.2022 - 06.2023
Manager Operations
Smaaash Entertainment
07.2022 - 10.2022
Park Operations Manager
Aatapi Wonderland
10.2019 - 06.2022
Unit Head
Mukta A2 Cinemas
02.2019 - 10.2019
Senior Coordinator
KidZania Mumbai
11.2016 - 01.2018
Deputy Manager - Operations
Adlabs Imagica
01.2011 - 11.2016
Associate
Adlabs Films Ltd
01.2001 - 09.2010
Bachelor of Arts -
Mumbai Hindu Vidyapeeth
Bachelor of Arts -
Mumbai Hindi Vidyapeeth
SSC -
NIOS