Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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SHAILENDRA MISHRA

Sr. Network Engineer
Mumbai,MH

Summary

To work in an innovative and extremely challenging environment that will help utilize my professional skills and expertise in the best possible manner along with growth opportunities and achieve excellence in quality.

Overview

10
10
years of professional experience
3
3
years of post-secondary education
1
1
Language

Work History

Senior Tier 2 Network Support Engineer

Ubiquiti Inc
Mumbai
10.2015 - Current
  • Providing level two technical support for Ubiquiti Products.
  • Using strong TCP/IP networking skills to perform network troubleshooting to isolate and diagnose common network problems.
  • Document actions in tickets to effectively communicate information internally and to the customers.
  • Resolve problems independently and understands the correct escalation procedures.
  • Reproducing and debugging customer reported problems in lab environment, as necessary, and working with engineering and test teams to resolve issues.
  • Documenting issues in knowledgebase format for use both internal and external.
  • Providing timely feedback into the development process on customer-reported product problems.
  • Identifying issues, analyzing information and providing solutions to problems.
  • Working with customers to understand needs and providing excellent service.
  • Exceeding goals through effective task prioritization and great work ethic.

Sr. Technical Support Engineer

Telesky Shopping PVT LTD
Mumbai
08.2014 - 10.2015
  • Served as primary point of contact for support relating to owned solutions and products.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Provided technical leadership to ensure continuity of IT services for call center operation
  • Monitored and troubleshot performance of Servers, Workstations, Router, Switch, Firewall and Access points.
  • Provided support and guided all branch office engineers located in U.S., UAE, Belgaum and PUNE.
  • Coordinated with all support team i.e. ISP, Dialer support team, Product dealers for continuity in the production.

Technical Support Engineer

TV Product India PVT LTD
Mumbai
12.2012 - 07.2014

Education

Bachelor of Science - Mathematics And Computer Science

Sri Krishnadevaraya University
Anantapur, Andhra Pradesh
07.2009 - 05.2012

H.S.C - Mathematics

S. S. K. N. INTER COLLEGE
BELWAR, JAUNPUR, Uttar Pradesh
04.2001 -

S.S.C - Science Education

S. S. K. N. INTER COLLEGE
BELWAR, JAUNPUR, Uttar Pradesh
04.2001 -

Skills

Routing, Switching, Firewall, Wireless network, Zendesk helpdesk tool (CRM), Network Performance Monitoring tool SolarWinds, Wireshark, ❑Atlassian suite including Jira and Confluence

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Accomplishments

  • Supervised team of 10 Technical Support Engineers.
  • Documented and resolved several Technical issues which led to smooth continuity of 24x7 IT services.

Timeline

Senior Tier 2 Network Support Engineer

Ubiquiti Inc
10.2015 - Current

Sr. Technical Support Engineer

Telesky Shopping PVT LTD
08.2014 - 10.2015

Technical Support Engineer

TV Product India PVT LTD
12.2012 - 07.2014

Bachelor of Science - Mathematics And Computer Science

Sri Krishnadevaraya University
07.2009 - 05.2012

H.S.C - Mathematics

S. S. K. N. INTER COLLEGE
04.2001 -

S.S.C - Science Education

S. S. K. N. INTER COLLEGE
04.2001 -

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SHAILENDRA MISHRASr. Network Engineer