Shailendra N Mahida
Chennai
Summary
Results-driven Vice President of Operations recognized for high productivity and efficient task completion. Skilled in strategic planning, operational excellence, and team leadership, ensuring seamless business operations. Excel in communication, problem-solving, and decision-making, contributing to organizational growth and efficiency. Committed to fostering collaboration and driving continuous improvement initiatives.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Vice President of Operations
Mr Cooper – Nationstar Mortgage USA
Chennai
02.2021 - Current
- Headed the servicing operations team in India, which consisted of more than 600 employees.
- Developed and nurtured professional relationships with key US stakeholders.
- Successfully transitioned and improved the Default Servicing process including modification and foreclosure procedures
- Managed the transition process for various activities related to performing servicing, such as loan setup.
- Enhanced efficiency of forward servicing through streamlined processes including Escrow and Claims.
- Increased overall team and tool efficiency by identifying developmental opportunities, creating new systems, and implementing innovative structures.
- Managed project volumes and ensured staffing readiness to meet future demands. Identified opportunities for cost reduction and efficiency improvement across all operational areas.
- Produced summarized reports of operational achievements for management evaluation.
- Performed regular audits of internal systems in order to identify potential risks or vulnerabilities.
- Monitored performance metrics to ensure that established objectives were met or exceeded.
- Maintained relationships with external organizations such as government agencies, regulatory bodies.
- Managed daily operations, including budgeting, forecasting, resource planning, and scheduling.
- Organized meetings between senior management personnel to discuss operational strategies and objectives.
- Set clear goals for area managers and implemented systems for measuring results in support of optimal decision making.
- Groomed and mentored employees, while focusing on talent management. Enhanced employee engagement and motivation.
- Completed NMLS and MLO certifications, achieving licensure in all relevant states.
Senior Manager – Loss Mitigation
Ocwen Financial Solutions Limited Pvt. Ltd.
Mumbai
04.2015 - 02.2021
- Managed and supervised daily underwriting operations in Mumbai
- Collaborated with modeling team to assess and adjust project staffing requirements.
- Automated processes through the implementation and development of an efficient RPA team.
- Enhanced staff and tools by identifying growth prospects and establishing innovative systems and structures.
- Prepared and reviewed monthly business presentations with executive management, including the President of Ocwen.
- Ensured optimum staffing and identified training requirements to keep agents updated on product, process, and market developments.
- Managed government and external audits including MHA audit and Clayton.
- Met potential US clients/investors to explain the process, controls, and systems.
- Provided exceptional customer support by effectively responding to all communication from customers/partners.
Manager – Loan Resolution Processing and Underwriting
Ocwen Financial Solutions Limited Pvt. Ltd.
10.2013 - 03.2015
Assistant Manager – Loan Resolution Processing and Underwriting
Ocwen Financial Solutions Limited Pvt. Ltd.
12.2011 - 09.2013
Team Lead – Loan Resolution Processing and Underwriting
Ocwen Financial Solutions Limited Pvt. Ltd.
01.2010 - 11.2011
Associate – Customer Relations Department
Ocwen Financial Solutions Limited Pvt. Ltd.
02.2006 - 12.2009
Education
MBA - FINTECH
BITS PILANI
PILANI01-2024
BBA - Management
Tilak Maharashtra Universitty
Pune05-2011
HSC -
Swami Vivekanand International Jr College
MumbaiSSC -
Gulf Asian English School
Sharjah UAESkills
- Expert in US Mortgage operations
- P&L and Staffing Management
- Process Improvements
- Operations Management
- Investor/Client Management
- Process Transition Expert
- Process automation expert (RPA, Macros etc)
- Compliance & Audit Management
- People and Performance Management
- Report Management
- Customer Relationship Management
- Strategic planning and execution
Personal Information
Age: 37 yrs
Languages
Hindi
First Language
English
Proficient (C2)
C2
Arabic
Elementary (A2)
A2
Certification
- NMLS MLO Certified - 2116496
- Lean Green Belt Six Sigma Training - ASQ
Accomplishments
- Scaled Operations Team: Successfully obtained necessary licenses and established the operations team across two locations, scaling it up to over 600 employees.
- Robotic Process Automation (RPA) Implementation: Collaborated with the technology team to implement RPA for automating the approval process end-to-end, resulting in a headcount reduction of 50, significantly enhancing operational efficiency.
- Technology Solution for Modification Agreements: Developed and deployed a technology solution that streamlined the process of sending modification agreements, reducing the turnaround time to two weeks and saving 20 heads.
References
References available upon request.
Timeline
Vice President of Operations
Mr Cooper – Nationstar Mortgage USA
02.2021 - Current
Senior Manager – Loss Mitigation
Ocwen Financial Solutions Limited Pvt. Ltd.
04.2015 - 02.2021
Manager – Loan Resolution Processing and Underwriting
Ocwen Financial Solutions Limited Pvt. Ltd.
10.2013 - 03.2015
Assistant Manager – Loan Resolution Processing and Underwriting
Ocwen Financial Solutions Limited Pvt. Ltd.
12.2011 - 09.2013
Team Lead – Loan Resolution Processing and Underwriting
Ocwen Financial Solutions Limited Pvt. Ltd.
01.2010 - 11.2011
Associate – Customer Relations Department
Ocwen Financial Solutions Limited Pvt. Ltd.
02.2006 - 12.2009
MBA - FINTECH
BITS PILANI
BBA - Management
Tilak Maharashtra Universitty
HSC -
Swami Vivekanand International Jr College
SSC -
Gulf Asian English School
- NMLS MLO Certified - 2116496
- Lean Green Belt Six Sigma Training - ASQ
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