Shailendra Rajput
Indore
Summary
Customer Service Specialist skilled in prioritizing and multi-tasking within fast-paced environments. Achieved team objectives while effectively managing escalated customer support issues. Demonstrated strong work ethic, adaptability, and exceptional interpersonal skills, excelling in independent roles and quickly mastering new challenges.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Hotel Front Desk Clerk
Reception manager
Indore
10.2025 - Current
- Managed front desk operations, greeting visitors with professionalism and courtesy.
- Processed incoming and outgoing mail, ensuring timely distribution among staff.
- Implemented filing systems for documents, enhancing organization and retrieval speed.
- Provided administrative support to team members, contributing to daily office functions smoothly.
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
IT Systems Administrator
Admin
Indore Madhya Pradesh
04.2021 - 09.2025
- Implemented security measures such as firewalls and user access controls.
- Supported users by troubleshooting hardware and software issues promptly.
- Created user accounts with appropriate privileges in accordance with organizational policies.
- Developed backup procedures to ensure data security and integrity.
- Managed storage devices such as RAID arrays, SANs, NASs. for optimal utilization of resources.
- Assisted in planning IT projects to align with organizational goals effectively.
- Planned upgrades or replacements of existing systems based on budget constraints and resource availability.
- Assisted in developing disaster recovery plans in case of catastrophic events that disrupt operations.
- Updated firmware on server hardware components when necessary for improved stability and performanc.
Education
Bachelor of Computer Applications - English Language
K. K. College Indore Madhya Pradesh
Indore , Indian 06.2019 - 05.2022
Takshila Academy High School Harda
Harda, Indian 05-2026
Skills
- Customer service
- Customer relations
- Excellent communication
- Good Telephone Etiquette
- Team collaboration
- Problem-solving
- Written communication
- Public speaking
- IT supports
- System troubleshooting
- Software installation
- System administration
- Data management
- Basic accounting
Timeline
Hotel Front Desk Clerk
Reception manager
10.2025 - Current
IT Systems Administrator
Admin
04.2021 - 09.2025
Bachelor of Computer Applications - English Language
K. K. College Indore Madhya Pradesh
06.2019 - 05.2022
Takshila Academy High School Harda