Shailendra Sen

• Conducted root cause analysis for recurring issues, developing long-term solutions to prevent recurrence.
• Provided training to new hires on quality control procedures, fostering a culture of excellence within the team.
• Conducted data review and followed standard practices to find solutions.
• Collaborated with cross-functional teams for effective resolution of manufacturing discrepancies.
• Participated in regular meetings with senior management to discuss ongoing projects, challenges faced, and proposed improvements.
• Achieved high levels of customer satisfaction, consistently meeting or exceeding performance metrics.
• Handled sensitive client information with discretion, ensuring confidentiality at all times.
• Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
• Enhanced product quality by conducting thorough analyses and implementing corrective actions.
• Improved overall production efficiency by identifying and resolving quality control issues.
• Reduced customer complaints with consistent monitoring of products for adherence to company standards.
• Streamlined processes, implementing rigorous testing protocols to ensure product reliability.

• Collaborated with cross-functional teams for holistic approach to research initiatives.
• Managed multiple high-priority projects simultaneously, ensuring timely completion of deliverables under tight deadlines.
• Enhanced team productivity with effective project management and prioritization of tasks.
• Reduced operational costs by identifying inefficiencies through careful examination of internal processes and procedures.
• Prepared detailed reports summarizing research findings and recommendations for further action.
• Interpreted data and made recommendations from findings.
• Analyzed large volume of data to identify patterns, trends and correlations.

• Prepared detailed reports summarizing research findings and recommendations for further action.
• Streamlined internal workflows by automating data collection, analysis, and reporting tasks.
• Optimized research methodologies through continuous improvement initiatives, enhancing overall process efficiency.
• Interpreted data and made recommendations from findings.
• Created and maintained database to store research data.
• Analyzed large volume of data to identify patterns, trends and correlations.
• Created visualizations to present research data and findings to stakeholders.
• Used SAP and Salesforce software to evaluate and interpret data.

• Supervised and managed shop operations and tasks.
• Developed estimates by costing parts, supplies and labor and calculating customers' payments.
• Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
• Examined damaged vehicles to determine degree of structural and mechanical damage.
• Supported customer service and satisfaction objectives by resolving escalated issues, establishing payment arrangements and promoting secondary sales.
• Stocked shop with equipment, parts and other resources to promote timely service.
• Monitored maintenance of paint booths, frame-straightening materials and fixed assets to enhance longevity and long-term value.
• Used SAP to prepare and manage annual operating budget of body shop.
• Established goals and evaluated key performance indicators (KPI) related to profitability, efficiency and revenue.
• Established strong relationships with insurance providers, resulting in increased referrals and repeat business.
• Reduced turnaround time for vehicle repairs by consistently monitoring progress and addressing bottlenecks promptly.

• Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
• Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
• Reviewed applications and supporting documents to verify claims eligibility and accuracy.
• Managed workload and priorities to meet claims processing meet deadlines.
• Collaborated with cross-functional teams to resolve complex claims issues efficiently and effectively.
• Utilized specialized software to process incoming claims, enter data and generate reports.

• Ensured high-quality repair work by consistently monitoring progress and conducting thorough inspections upon completion.
• Developed strategies to increase customer satisfaction.
• Optimized supply chain management leading to reduced downtime due to part shortages and increased shop efficiency.
• Promoted exceptional customer service within the team, resulting in increased repeat business and word-of-mouth referrals.
• Handled customer complaints professionally resolving issues promptly resulting in improved client relations.

• Educated customers regarding regular maintenance protocols to preserve vehicle condition.
• Developed estimates by costing materials, supplies, and labor.
• Handled customer issues with confidence, using complex problem solving to provide effective resolution.
• Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
• Maintained high customer satisfaction standards to meet or exceed targets.

• Gained valuable hands-on experience working on diverse projects ranging from corporate branding initiatives to digital marketing campaigns.
• Enhanced intern productivity by assisting with project coordination and providing ongoing support.
• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.

52%

55%

59.9%

• 6.9 GPA

Coding Languages: Python (Django), Power-Bi, SQL, HTML 5, CSS, C & C++