Shailendra Sharma
Senior Account Executive
Ghaziabad
Summary
Highly Motivated and results-oriented Senior Account Executive with 6XCertified and 6.5+ years in Salesforce Ecosystem with demonstrated success in sales, customer relations and prospecting. Ambitious and dedicated leader with experience training and mentoring new team members.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
6
6
Certifications
2
2
Languages
Work History
Senior Account Executive
Maantic Inc
Ghaziabad
06.2021 - Current
- Cultivated and nurtured strong relationships with key clients, resulting in an increase in client retention and growth in upselling opportunities
- Achieved and exceeded quarterly sales targets consistently, driving an increase in revenue year over year
- Developed strategic account plans for top-tier clients, identifying opportunities for growth and cost-saving solutions, leading to an improvement in customer satisfaction
- Acted as the primary escalation point for client issues, ensuring timely resolution and maintaining a customer satisfaction rating
- Conducted monthly presentations to key stakeholders, showcasing product updates and industry insights, strengthening client relationships, and positioning the company as a trusted advisor
- Assisted in contract negotiations, leading to the successful renewal of 90% of existing client contracts
- Ensured compliance with company policies and legal requirements in all client interactions and business dealings.
- Obtained pricing deals, negotiated contracts, and solidified beneficial agreements.
- Met with new customers to share product and service information, listen to needs and learn about business operations.
- Prepared documentation, finalized sales and maintained records.
Key Account Manager
Dazeworks Technologies Pvt Ltd
New Delhi
11.2017 - 06.2021
- Build a full-scale sales operation team and develop sales strategies
- Managed Partnership and business Relationships with Salesforce India
- Closed ESMB, MM, and GB segment accounts across India to attain the Platinum Tier partnership with Salesforce and managed key accounts that are of strategic importance to the organization
- Strategize with senior management and Salesforce team to outreach the PAN India prospects
- Implement strategic goals for marketing campaigns with different industry vertical lead generation events
- Collaborated with the Pre-Sales team with the customized demo as per the prospect business process.
Business Development Executive
CloudCentric Infotech
Noida
06.2017 - 10.2017
- Research and develop the database for global outreach
- Involved in day-to-day digital marketing and social media activities to increase awareness about the organization for the global audience
- Good Knowledge of Salesforce implementation and Salesforce Customization
- Translated customer needs into solution requirements using powerful value propositions and negotiation skills.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
Operation Executive
Info Edge (India) Ltd
Noida
02.2016 - 07.2016
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
- Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Performed statistical analyses to gather data for operational and forecast team needs.
Education
MBA - Marketing And Finance
ITM University
Gwalior 04.2014 - 04.2016
Skills
LeadershipSales PlanningBuilding RelationshipBuilding Processes and CampaignsInterpersonal and communication skills
Team Bonding
Business development and planning
Strategic selling
Account management
New business opportunities
Territory Management
Sales Reporting
Certification
Managed Events - Lead Generation
Timeline
Senior Account Executive
Maantic Inc
06.2021 - Current
Key Account Manager
Dazeworks Technologies Pvt Ltd
11.2017 - 06.2021
Business Development Executive
CloudCentric Infotech
06.2017 - 10.2017
Operation Executive
Info Edge (India) Ltd
02.2016 - 07.2016
MBA - Marketing And Finance
ITM University
04.2014 - 04.2016