Shailendra Sharma
Senior Account Executive
Ghaziabad
Summary
Highly Motivated and results-oriented Senior Account Executive with 6XCertified and 6.5+ years in Salesforce Ecosystem with demonstrated success in sales, customer relations and prospecting. Ambitious and dedicated leader with experience training and mentoring new team members.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
6
6
Certifications
2
2
Languages
Work History
Senior Account Executive
Maantic Inc
Ghaziabad
06.2021 - Current
- Cultivated and nurtured strong relationships with key clients, resulting in an increase in client retention and growth in upselling opportunities
- Achieved and exceeded quarterly sales targets consistently, driving an increase in revenue year over year
- Developed strategic account plans for top-tier clients, identifying opportunities for growth and cost-saving solutions, leading to an improvement in customer satisfaction
- Acted as the primary escalation point for client issues, ensuring timely resolution and maintaining a customer satisfaction rating
- Conducted monthly presentations to key stakeholders, showcasing product updates and industry insights, strengthening client relationships, and positioning the company as a trusted advisor
- Assisted in contract negotiations, leading to the successful renewal of 90% of existing client contracts
- Ensured compliance with company policies and legal requirements in all client interactions and business dealings.
- Obtained pricing deals, negotiated contracts, and solidified beneficial agreements.
- Met with new customers to share product and service information, listen to needs and learn about business operations.
- Prepared documentation, finalized sales and maintained records.
Key Account Manager
Dazeworks Technologies Pvt Ltd
New Delhi
11.2017 - 06.2021
- Build a full-scale sales operation team and develop sales strategies
- Managed Partnership and business Relationships with Salesforce India
- Closed ESMB, MM, and GB segment accounts across India to attain the Platinum Tier partnership with Salesforce and managed key accounts that are of strategic importance to the organization
- Strategize with senior management and Salesforce team to outreach the PAN India prospects
- Implement strategic goals for marketing campaigns with different industry vertical lead generation events
- Collaborated with the Pre-Sales team with the customized demo as per the prospect business process.
Business Development Executive
CloudCentric Infotech
Noida
06.2017 - 10.2017
- Research and develop the database for global outreach
- Involved in day-to-day digital marketing and social media activities to increase awareness about the organization for the global audience
- Good Knowledge of Salesforce implementation and Salesforce Customization
- Translated customer needs into solution requirements using powerful value propositions and negotiation skills.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
Operation Executive
Info Edge (India) Ltd
Noida
02.2016 - 07.2016
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
- Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Performed statistical analyses to gather data for operational and forecast team needs.
Education
MBA - Marketing And Finance
ITM University
Gwalior 04.2014 - 04.2016
Skills
Leadershipundefined
Certification
Managed Events - Lead Generation
Timeline
Senior Account Executive
Maantic Inc
06.2021 - Current
Key Account Manager
Dazeworks Technologies Pvt Ltd
11.2017 - 06.2021
Business Development Executive
CloudCentric Infotech
06.2017 - 10.2017
Operation Executive
Info Edge (India) Ltd
02.2016 - 07.2016
MBA - Marketing And Finance
ITM University
04.2014 - 04.2016
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