SHAILENDRA SINGH
TITWALA
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Talented [Job Title] with proven track record of providing financial services to clients while managing complex loan transactions. Possesses deep understanding of credit analysis, loan origination and closing. Offers great time management and task prioritization skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Assistant Manager 2
DCB BANK LIMITED
08.2023 - 01.2024
- Worked in home loan & Lap DSA and Connector handling
- Achieved disbursement targets for the retail asset of home loans/LAP products through tele calling & field business team
- Recruited connectors/DSA/DMA/brokers for home loans and generated business through them
- Collected documents to process loans, ensured error-free documentation
- Interfaced CA's, Architects, contractors, builders, and broking agents to generate business from them
- Advised customers on best available loan products and credit options
- Analyzed client records to assess financial viability of lending applications
- Submitted credit and loan applications to underwriters for verification and recommendations
- Built knowledge about latest banking products and services through ongoing training
- Developed relationships with local real estate agents to maintain sales pipeline
- Compared customer references, credit ratings, risks and pay slips against policy standards to balance risk
- Answered customer inquiries concerning credit standing, loan balances and penalties
- Determined approval or disapproval based on accepted risk profiles
- Managed flow of applicants through approval process, completing continuous reviews and corrects to minimize delays
- Executed loan origination process, including ordering credit reports, appraisals and preliminary title reports.
- Explained different types of loans pertaining to client situations.
- Worked with underwriters to fix application problems and resolve issues.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Monitored portfolio performance and provided clients with periodic updates on loan progress.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Checked loan documents for accuracy prior to closing.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Compiled closing packages for drafting and presentation accuracy.
- Assisted customers with completing loan applications and other paperwork.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Negotiated loan terms and conditions with customers to secure best deal.
- Researched and updated industry knowledge on changing legislation and regulations.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Monitored pipelines to track and log status of loans.
- Assessed loan portfolios for compliance with underwriting policies.
- Explained very technical financial information to applicants in easy to understand language.
- Proactively identified solutions for customers experiencing credit issues.
- Processed loan applications and monitored progress from start to finish.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Created employee schedules to align coverage with forecasted demands.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Monitored security to protect employees, customers and property.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Reviewed sales and gross profit report to assess company efficiency.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed strategy to increase sales and drive profits.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Managed senior-level personnel working in marketing and sales capacities.
- Launched quality assurance practices for each phase of development
- Developed detailed plans based on broad guidance and direction.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Sales Manager
AXIS BANK
07.2022 - 06.2023
- I handled my team & always motivated my team for their daily basis Targets
- Always tracking my every and each member & tracking my Target
- Achieved disbursement targets for the retail asset of home loans/LAP products
- Recruited connectors/DSA/DMA/brokers for home loans and generated business through them
- Collected documents to process loans, ensured error-free documentation
- Provided timely feedback to seniors and followed marketing strategies made by the RSM (Branch Sales Manager) for better business
- Interfaced CA's, Architects, contractors, builders, and broking agents to generate business from them
- Issued approvals within authorized limits and escalated large-value applications to senior staff for review
- Compared customer references, credit ratings, risks and pay slips against policy standards to balance risk
- Analyzed client records to assess financial viability of lending applications
- Answered customer inquiries concerning credit standing, loan balances and penalties.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Built strong relationships with customers through positive attitude and attentive response.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Held weekly team meetings to inform team members on company news and updates.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Devised and implemented processes and procedures to streamline operations.
- Created and managed project plans, timelines and budgets.
- Frequently inspected production area to verify proper equipment operation.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained database systems to track and analyze operational data.
- Evaluated customer needs and feedback to drive product and service improvements.
- Gathered, organized and input information into digital database.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Developed effective improvement plans in alignment with goals and specifications.
- Observed packing operations to verify conformance to specifications.
- Conducted regular reviews of operations and identified areas for improvement.
Senior sales executive
Yes BANK HOME LOAN/MORTGAGE LOAN
01.2021 - 07.2022
- Sourced new sales opportunities through Digital Marketing, Inbound Lead follow up and outbound cold calls from the database, emails and LinkedIn, cold calling
- Understood client needs and offered solutions and support; company incorporation and statutory compliances, Business license applications, expat immigration support, payroll, bookkeeping and auditing services
- Researched potential leads from business directories, web searches, or digital resources
- Qualified leads from digital campaigns, conferences, references, tradeshows, etc
- Presented and delivered information to potential clients
- Maintained database of prospective clients using Salesforce, CRM, Excel, etc
- Developed a comprehensive understanding of customer's missions, capabilities, business posture and investment strategies.
- Assessed loan portfolios for compliance with underwriting policies.
- Helped college students obtain financial aid through loan programs.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Explained very technical financial information to applicants in easy to understand language.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Processed loan applications and monitored progress from start to finish.
- Proactively identified solutions for customers experiencing credit issues.
- Developed and maintained relationships with customers, lenders and other third parties.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Negotiated loan terms and conditions with customers to secure best deal.
- Assisted customers with completing loan applications and other paperwork.
- Compiled closing packages for drafting and presentation accuracy.
Sales officer
PNB HOUSING FINANCE
05.2019 - 10.2021
- I handled customer objections
- We provide best customer service as well
- Identified the right customers, understood their needs, explained various products, and convinced them about the product offerings
- Managed overall responsibilities including identifying new business markets and recording customer requirements
- Maintained customer relationships and cross-selling to existing customers.
- Captured and completed sales with customer-savvy quotes, proposals, and contract management strategies.
- Worked with underwriters to fix application problems and resolve issues.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Negotiated loan terms and conditions with clients to maximize profitability.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Monitored portfolio performance and provided clients with periodic updates on loan progress.
- Participated in industry events and conferences to build relationships and gain market intelligence.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Monitored pipelines to track and log status of loans.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Assisted customers with completing loan applications and other paperwork.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Processed loan applications and monitored progress from start to finish.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Compiled closing packages for drafting and presentation accuracy.
- Explained very technical financial information to applicants in easy to understand language.
- Researched and updated industry knowledge on changing legislation and regulations.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Proactively identified solutions for customers experiencing credit issues.
Sales Excutive
HDFC Sales
10.2017 - 02.2019
- Where I handled customer objections
- We provide best customer service as well
- Generated new leads and followed up on home loans, maintained the record of sales leads
- Travelled throughout the territory and visited the customers
- Completed customer's loan proposals & submitted them to the bank
- Processed customer files, maintained records and reports, and achieved sales targets
- Maintained relationships with customers in pre-sales and post-sales.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Utilized internal lead referral tools to solicit new business opportunities and contacts.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
Education
S.S.C -
UP Board
H.S.C - undefined
UP Board
B.A - undefined
Kanpur University
Skills
Sales skillsundefined
Other Qualifications
- Basic Computer Knowledge
- Ms Word
- Ms office
Personal Information
- Date of Birth: 12/05/1995
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Disclaimer
I hereby declare that all trails furnished above are true to the best of my knowledge.
Timeline
Assistant Manager 2
DCB BANK LIMITED
08.2023 - 01.2024
Sales Manager
AXIS BANK
07.2022 - 06.2023
Senior sales executive
Yes BANK HOME LOAN/MORTGAGE LOAN
01.2021 - 07.2022
Sales officer
PNB HOUSING FINANCE
05.2019 - 10.2021
Sales Excutive
HDFC Sales
10.2017 - 02.2019
S.S.C -
UP Board
H.S.C - undefined
UP Board
B.A - undefined
Kanpur University
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