Shailendra Singh
Bengaluru
Summary
- 17 years of IT industry experience encompassing a wide range of skill set, roles & responsibilities in product and services organizations for customers predominantly in US and APAC region.
- Experience in Business Analysis, Project Management, Sales, Pre-Sales, and Stakeholder Management in concurrent projects. Independently worked on Sales Proposals, Business/Functional/Non-Functional Requirement analysis and documentation, Requirement Traceability, Gap Analysis, Scope Management, Solution Approach, System Design, Test case design and Test execution for software projects in Insurance, Mortgage Banking, GRC & Telecom industry.
- Responsible for end-to-end implementation of Business process transformation and customer portal projects for Insurance companies, interacting with the clients as SPOC in all phases of the project and responsible for providing value to clients while addressing the business problem.
- Project implementation experience in Waterfall (Predictive), Agile (Adaptive) and Hybrid methodologies. Conducting Joint Test Workshop and Project Solutioning Meet for Developers and testers, Prototype designing, Solutioning & leading product grooming sessions, Designing Business Process (BPM) flows and context diagrams for the solution.
- Worked as Product owner and used product management principles in mortgage banking & GRC domain.
- Project Management experience by handling sizeable team, Pricing model, project estimation and project planning, handle work assignment, Regular internal and external project updates, issue tracking, preempting and mitigating project roadblocks to ensure timely execution of projects.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Principal Business Consultant
Azentio Software Private Limited
06.2016 - Current
- Projects: BPM Process transformation for New Business, Claims & Policy servicing Processes, Insurance self-servicing customer portal for Group Insurance and Individual Life Insurance
- Client Location: Thailand, Malaysia, Cambodia, Vietnam, Singapore, Hong Kong Responsibilities: Requirement Gathering for Insurance Processes (Life insurance, Health insurance, Micro Insurance), mapping of as-is & to-be process for New Business, Claims and policy servicing, as per industry best practices
- Project management for Business process transformation project & Customer Portals Writing Functional specification documents, performing Gap Analysis and preparing business process modelling flows (BPM)
- Customize customer requirements into a workflow solution and managing scope throughout the project
- Giving training and product demos to customers, development & testing team Guiding the development and testing closely during design development & SIT phase for proper implementation of the expected solution
- SPOC for all projects concurrently and managing user expectation in multiple projects at the same time
- Implementation of Customer portal/Mobile App to allow policy servicing by insurance customer for Vietnamese client
- Working in Sales and Presales team to win new customers
- Managing Pricing, revenue, and Invoices for all projects including Management reporting with respect to financials and project status.
Deputy Manager
Wipro Technologies
12.2014 - 06.2016
- Domain: Banking & Retail Responsibilities: Created product prototypes, provided demos, and prioritized use cases in the product backlog
- Collaborated with SMEs to develop a credit card chargeback solution
- Partnered with the pre-sales team to craft client proposals using the in-house platform
- Enhanced the product dashboard and UI experience
- Proposed solutions for addressing legacy issues in the platform
Sr. Business Analyst
Altisource
08.2013 - 12.2014
- Domain: Mortgage Banking Client Location: India & USA Responsibilities: Advised on mortgage banking best practices according to CFPB guidelines and facilitated product roadmap discussions, requirement planning, and elicitation to identify optimal solutions
- Prepared Statements of Work (SOW), secured business agreement, and led grooming sessions with developers and testers
- Managed sprint planning, conducted quarterly product demos, verified solutions pre-UAT with SQL queries, and collaborated with scrum masters to uphold Agile best practices
- Delivered business demos, supported users during UAT, and ensured timely resolution of UAT issues
- Offered post-production support and led retrospective meetings to refine processes and outcomes
Business Analyst
MetricStream
11.2012 - 08.2013
- Domain: Governance, Risk & Compliance Client Location: USA & Middle East Responsibilities: Planned and conducted kick-off meetings and product walkthroughs for clients, emphasizing out-of-the-box (OOTB) implementations to adhere to low-budget constraints
- Led sessions on the product configurator for clients, enabling them to input GRC data (Metricstream Format), and provided 'train the trainer' sessions, requirement signoff, and knowledge transfer to developers and testers
- Closely monitored the UAT phase, executed DB queries, assisted customers, and conducted root cause analysis to address issues promptly
- Maintained the product backlog, incorporating customer feedback to continuously improve the product
Solutions Consultant
AWPL
10.2010 - 11.2012
- Domain: Insurance & Banking Client Location: South Africa, Canada Responsibilities: Gathered requirements from multiple stakeholders, analyzed diverse user needs, produced essential documentation, and built wireframes/prototypes to demonstrate proposed solutions
- Prepared project plans in coordination with the offshore development team, consulting reports, and documented robust integration strategies in partnership with client IT teams
- Created and executed BPM flows for insurance processes (Aviva Canada) in Lombardi, identifying loopholes and suggesting business process improvements based on stakeholder feedback
- Conducted planning and prioritization of application development through consultations with clients, ensuring alignment with business goals
- Reviewed test plans and cases, provided signoff on technical design documents, and prepared requirement traceability and root cause analysis for UAT defects to maintain high-quality project outcomes.
Business Analyst
IBM
03.2007 - 10.2010
- Domain: Telecom Client Location: USA Responsibilities: Conducted requirement gathering sessions, drafted functional specifications/use cases, and established requirement traceability in ReqPro tool, ensuring smooth transfer of specifications to the development team
- Reviewed, provided signoff on test plans, cases, and technical documents, and drafted test plans for UT, ST, and DIT, ensuring thorough testing and validation
- Created interface matrix, end-to-end context diagrams, and BPM flows using WBM, and explained these to development and testing teams to support various project applications
- Collaborated with Client IT analysts in documenting business requirements, prepared Software Development Designs, and translated business requirements into system requirements
- Developed and executed stored procedures, SQL scripts, and JDBC code for web service interfaces, contributing to functional and system test case execution
- Utilized function point analysis for project estimation and conducted Root Cause Analysis for UAT issues, ensuring projects met client expectations and timelines
- Facilitated project closure meetings, addressed critical issues, and monitored project progress, alongside planning and prioritizing application development in consultation with clients and the India-based delivery team
Education
Bachelor of Engineering - Electronics Technology
MIT
Ujjain06-2006
Skills
- Business Analysis
- Planning and execution
- Solution Implementation
- Project Management
- Stakeholder Relations
- Training and mentoring
- Process Improvement
- Stakeholder Management
- Requirements Gathering
- Product Management
- Agile development methodologies
- Testing and debugging
- Business Process Management
- Process efficiency management
Certification
- IIBA CBAP Certified
- Certified Scrum Master
- Automation Anywhere Business Analyst
- BPM analyst
- KTA KAPOW
- Completed IBM-AIX Certification
- Certified in SCJP
- PMI – PMP (Course completed, Certification Preparation is in progress)
Functional Expertise
- Principal Business Consultant, Azentio Software Private Limited, 06/2016, Present, BPM Process transformation for New Business, Claims & Policy servicing Processes, Thailand, Malaysia, Cambodia, Vietnam, Singapore, Hong Kong, Insurance self-servicing customer portal for Group Insurance and Individual Life Insurance, Thailand, Malaysia, Cambodia, Vietnam, Singapore, Hong Kong, Requirement Gathering for Insurance Processes (Life insurance, Health insurance, Micro Insurance), mapping of as-is & to-be process for New Business, Claims and policy servicing, as per industry best practices., Project management for Business process transformation project & Customer Portals, Writing Functional specification documents, performing Gap Analysis and preparing business process modelling flows (BPM)., Customize customer requirements into a workflow solution and managing scope throughout the project., Giving training and product demos to customers, development & testing team, Guiding the development and testing closely during design development & SIT phase for proper implementation of the expected solution., SPOC for all projects concurrently and managing user expectation in multiple projects at the same time., Implementation of Customer portal/Mobile App to allow policy servicing by insurance customer for Vietnamese client., Working in Sales and Presales team to win new customers., Managing Pricing, revenue, and Invoices for all projects including Management reporting with respect to financials and project status.
- Deputy Manager, Wipro Technologies, 12/2014, 06/2016, Banking & Retail, Created product prototypes, provided demos, and prioritized use cases in the product backlog., Collaborated with SMEs to develop a credit card chargeback solution., Partnered with the pre-sales team to craft client proposals using the in-house platform., Enhanced the product dashboard and UI experience., Proposed solutions for addressing legacy issues in the platform
- Sr. Business Analyst, Altisource, 08/2013, 12/2014, Mortgage Banking, India, USA, Advised on mortgage banking best practices according to CFPB guidelines and facilitated product roadmap discussions, requirement planning, and elicitation to identify optimal solutions., Prepared Statements of Work (SOW), secured business agreement, and led grooming sessions with developers and testers., Managed sprint planning, conducted quarterly product demos, verified solutions pre-UAT with SQL queries, and collaborated with scrum masters to uphold Agile best practices., Delivered business demos, supported users during UAT, and ensured timely resolution of UAT issues., Offered post-production support and led retrospective meetings to refine processes and outcomes
- Business Analyst, MetricStream, 11/2012, 08/2013, Governance, Risk & Compliance, USA, Middle East, Planned and conducted kick-off meetings and product walkthroughs for clients, emphasizing out-of-the-box (OOTB) implementations to adhere to low-budget constraints., Led sessions on the product configurator for clients, enabling them to input GRC data (Metricstream Format), and provided 'train the trainer' sessions, requirement signoff, and knowledge transfer to developers and testers., Closely monitored the UAT phase, executed DB queries, assisted customers, and conducted root cause analysis to address issues promptly., Maintained the product backlog, incorporating customer feedback to continuously improve the product
- Solutions Consultant, AWPL, 10/2010, 11/2012, Insurance & Banking, South Africa, Canada, Gathered requirements from multiple stakeholders, analyzed diverse user needs, produced essential documentation, and built wireframes/prototypes to demonstrate proposed solutions., Prepared project plans in coordination with the offshore development team, consulting reports, and documented robust integration strategies in partnership with client IT teams., Created and executed BPM flows for insurance processes (Aviva Canada) in Lombardi, identifying loopholes and suggesting business process improvements based on stakeholder feedback., Conducted planning and prioritization of application development through consultations with clients, ensuring alignment with business goals., Reviewed test plans and cases, provided signoff on technical design documents, and prepared requirement traceability and root cause analysis for UAT defects to maintain high-quality project outcomes.
- Business Analyst, IBM, 03/2007, 10/2010, Telecom, USA, Conducted requirement gathering sessions, drafted functional specifications/use cases, and established requirement traceability in ReqPro tool, ensuring smooth transfer of specifications to the development team., Reviewed, provided signoff on test plans, cases, and technical documents, and drafted test plans for UT, ST, and DIT, ensuring thorough testing and validation., Created interface matrix, end-to-end context diagrams, and BPM flows using WBM, and explained these to development and testing teams to support various project applications., Collaborated with Client IT analysts in documenting business requirements, prepared Software Development Designs, and translated business requirements into system requirements., Developed and executed stored procedures, SQL scripts, and JDBC code for web service interfaces, contributing to functional and system test case execution., Utilized function point analysis for project estimation and conducted Root Cause Analysis for UAT issues, ensuring projects met client expectations and timelines., Facilitated project closure meetings, addressed critical issues, and monitored project progress, alongside planning and prioritizing application development in consultation with clients and the India-based delivery team
Accomplishments
- Top performer in Azentio for last 5 years
ReqProReqProsignoffsignoffsignoffsignoffsignoffsignoffMetricstreamMetricstreamconfiguratorconfiguratorwalkthroughwalkthroughMetricStreamMetricStreamAltisourceAltisourceWiproWipro
Languages
French
First Language
Small Section for later usage
- Tester
Timeline
Principal Business Consultant
Azentio Software Private Limited
06.2016 - Current
Deputy Manager
Wipro Technologies
12.2014 - 06.2016
Sr. Business Analyst
Altisource
08.2013 - 12.2014
Business Analyst
MetricStream
11.2012 - 08.2013
Solutions Consultant
AWPL
10.2010 - 11.2012
Business Analyst
IBM
03.2007 - 10.2010
Bachelor of Engineering - Electronics Technology
MIT
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