Shailendra Singh
Experienced Bartender With Strong Customer Service And Cocktail Preparation Skills
Gwalior
Summary
Experienced beverage trainer and bartender skilled in team leadership and bar operations management. Successfully enhanced service quality through effective training and inventory control, contributing to a positive work environment and increased beverage sales.
Overview
11
11
years of professional experience
1
1
Language
Work History
Bartender
P&O Cruise, Carnival U.K
03.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Bartender
Sun Siyam Olhuveli
11.2021 - 06.2022
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- PAR Stock Management.
Beverage Trainer/Lecturer
Flair Mania Bartending Academy
01.2019 - 10.2021
- Developed creativity and communication skills in students.
- Trained students in handling real bar situations.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Collaborated with subject matter experts to create accurate training content.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
Bartender
The Westin Hotel
05.2018 - 09.2018
- Managed beverage and CCGH inventory.
- Maintained PAR stock for food & beverage.
- Interacted with guests to enhance experience.
- Executed beverage promotions.
- Managed requisition for bar operations.
Guest Service Associate
Radisson Blu Hotel
08.2015 - 01.2017
- Ensured high guest satisfaction.
- Maintained sales records and log books.
- Handled beverage inventory.
- Managed linen, cutlery, crockery, and glassware.
- Maintained restaurant standards and guest feedback.
Education
Professional Bartending Course - Bartending
Flair Mania Bartending Academy
Pune, India 04.2001 -
Bachelor of Science - Hospitality Administration And Management
Institute Of Hotel Management
Gwalior, India 04.2001 -
Skills
Bartending & Mixology
Beverage Training & Teaching
Customer Service Excellence
Bar Operations Management
Inventory & PAR Stock Control
Beverage Cost Control
Team Leadership & Training
Timeline
Bartender
P&O Cruise, Carnival U.K
03.2023 - Current
Bartender
Sun Siyam Olhuveli
11.2021 - 06.2022
Beverage Trainer/Lecturer
Flair Mania Bartending Academy
01.2019 - 10.2021
Bartender
The Westin Hotel
05.2018 - 09.2018
Guest Service Associate
Radisson Blu Hotel
08.2015 - 01.2017
Professional Bartending Course - Bartending
Flair Mania Bartending Academy
04.2001 -
Bachelor of Science - Hospitality Administration And Management
Institute Of Hotel Management
04.2001 -