SHAILENDRA SINGH BISHT
D.Dun
Summary
Competent, diligent & result oriented professional severing as a hotel General Manager with Sepal Hotel (Bathinda). Dexterity in formulating & implementing hotel operation. Strategies and ensuring profitability of organization & employees. Diligent and resourceful professional with hands on expertise in devising measures for enhancing Operational Efficiency. Exposure across implementing effective Operational strategies to maximize sales and accomplishment of revenue and collection targets; exposure across inside catering. Hold credentials of achieving Revenue, Profit and Business Growth Objectives while ensuring top line and bottom line profitability.
Overview
24
24
years of professional experience
1
1
Certification
Work History
General Manager
HOTEL SEPAL
09.2019 - Current
- Spearheaded efforts across managing overall operations of the hotel and responsible for all of its day to day operations in coordination with the team.
- Drove the entire business development and marketing operations with final accountability to realize sales, revenue and profitability objectives.
- Rolled out innovative operational, financial and business development strategies to capture and retain a respectable market share in competitive business scenario and attain ROI.
- Led, trained & monitored the performance of team members to ensure efficiency in sales operations and meeting of individual & group targets; taking HR initiatives to positively mould the team effort towards organizational objectives.
- Performed liaison and coordination with Media and PR agencies; looking after pre-opening and launch related activities for the hotel.
- Entrusted with the task of managing daily operations, administering various issues and queries and providing solutions for them; rooms, presidential suites, bars, banquet halls and day to day operation.
- Implemented effective administrative policies and successfully coordinating administrative support for the hotel. Conceptualizing and designing innovative strategies and ensuring smooth execution of overall tasks assigned by the management.
- Monitored various functions including guest relationship and front desk operations while ensuring smooth rendering of services and adherence to operational norms.
- Handled inter/intra departmental co-ordination to ensure smooth operations at all times and maintaining proper decorum & discipline by implementing policies & procedures.
- Identified domestic market potential and generating customized sales & marketing thrust to exploit the available business opportunities.
- Maintained productive business relations at decision making levels with high profile clients and ensuring their continued patronage with prompt and cost effective services.
General Manager
HAWAI ADDA
04.2016 - 08.2019
- Designed and implemented the strategy that fulfill the objectives, maximizes revenues, profits and market share of the company while streamlining overall operations pertaining to business development, and customer service.
- Spearheading efforts across managing overall operations, setting up all the departments and monitoring operations across all service departments.
- Actively conceptualized and initiated strategic & operational plans for hotel management improvement and development through a fair understanding of the process, and providing business center operation support.
- Handled HR functions including recruitment, induction and training.
- Identified and exploited available market potential with deft application of planning and business development skills; monitored key business accounts and provided all operational support.
- Regularly interfaced with top Management to finalize business/ marketing plans to realize targeted business volumes; looked after marketing of the brand to different corporate offices.
- Liaising and coordinating with regulatory authorities and Govt. depts. for licensing and other matters.
- Executed standard Food & Beverage operations to embellish service as per benchmarks; set-up system & procedures for the F&B department while implementing measures for cost control to enhance revenue generation & profitability.
- Proactively handled guest relations with constant feedback for improvement from the discerning guests to achieve 100% guest satisfaction; nurturing healthy relationship with the guests for referral & repeat business.
General Manager
DREAM LINER HOTEL
06.2015 - 03.2016
General Manager
NAMAMI GANGES RESORT
05.2013 - 04.2015
Food & Beverage Manager
ALKA
03.2012 - 03.2013
- FOUR STAR HOTEL
Banquet Operation Manager
MAHARAJA CONFERENCE CENTER
10.2008 - 02.2012
Restaurant Operation manager
THE YELLOW CHILL
05.2007 - 09.2008
Asst. Catering Manager
SUPREME FOOD SERVICE
07.2005 - 03.2007
Asst. Restaurant manager
GREEN COURT CLUB
10.2003 - 04.2005
Senior captain
DHINGRA HOTELS PIT LTD.
04.2003 - 09.2003
Management Training
Hotel Madhuvan-Best Western
08.2002 - 12.2002
Management Training
Timber Trail Manali
05.2002 - 07.2002
Education
Bachelor of Arts - undefined
Chaudhary Charan Singh University
Meerut, UP, India01.2005
Intermediate - undefined
Uttaranchal board
Rishikesh, India01.2002
Hotel management diploma - undefined
Food craft Institute of Hotel Management
Dehradun04.2003
Skills
- F&B Operations
- Hotel Management
- Business Development
- HR Functions
- Finance Management
- Strategy Planning & Management
- Key Account Management
- Profit Centre Operation
- Facility Management
- Liaison & Coordination
- Strong Interpersonal Skills
- New Property Launch
Certification
- FIRE PREVENTION AND FIRE FIGHTING, 2018-01-11, 2018-01-13
- PERSON SURVIVAL TECHNIQUES, 2018-01-15, 2018-01-17
- PERSONAL SAFETY AND SOCIAL RESPONSIBILITY, 2018-01-18, 2018-01-20
- ELEMENTARY FIRST AID, 2018-01-22, 2018-01-24
- SHIP SECURITY TRAINING, 2018-02-09, 2018-02-10
- HELICOPTER UNDERWATER ESCAPES TRAINING, 2018-03-08
References
Available on request
Personal Information
- Passport Number: U4023460
- Passport Date Of Issue: 2020-09-28
- Passport Expiry Date: 2030-09-27
- Title: General Manager
- Date of Birth: 31-10-1979
- Nationality: Indian
- ID Type: Passport
- ID Number: U4023460
Profile
OPERATIONS & BUSINESS DEVELOPMENT PROFESSIONAL-HOTEL INDUSTRY, 22, Competent, diligent & result oriented professional serving as a hotel General Manager, Dexterity in formulating & implementing hotel operation strategies, Diligent and resourceful professional with hands-on expertise in enhancing Operational Efficiency, Exposure across implementing effective Operational strategies to maximize sales, Hold credentials of achieving Revenue, Profit and Business Growth Objectives
Seafarer Details
314603, 2018-06-08, 2028-06-07, 18ZL0550
Timeline
General Manager
HOTEL SEPAL
09.2019 - Current
General Manager
HAWAI ADDA
04.2016 - 08.2019
General Manager
DREAM LINER HOTEL
06.2015 - 03.2016
General Manager
NAMAMI GANGES RESORT
05.2013 - 04.2015
Food & Beverage Manager
ALKA
03.2012 - 03.2013
Banquet Operation Manager
MAHARAJA CONFERENCE CENTER
10.2008 - 02.2012
Restaurant Operation manager
THE YELLOW CHILL
05.2007 - 09.2008
Asst. Catering Manager
SUPREME FOOD SERVICE
07.2005 - 03.2007
Asst. Restaurant manager
GREEN COURT CLUB
10.2003 - 04.2005
Senior captain
DHINGRA HOTELS PIT LTD.
04.2003 - 09.2003
Management Training
Hotel Madhuvan-Best Western
08.2002 - 12.2002
Management Training
Timber Trail Manali
05.2002 - 07.2002
Bachelor of Arts - undefined
Chaudhary Charan Singh University
Intermediate - undefined
Uttaranchal board
Hotel management diploma - undefined
Food craft Institute of Hotel Management