Shailendra Singh Thakur

• Lead the onboarding and offboarding processes for Europe and APAC team members, including Hyderabad hires, ensuring a smooth and positive experience.
• Provide ongoing benefits support for Europe and APAC regions, helping team members navigate and maximize their benefits packages.
• Act as an on-site HR Business Partner (HRBP) for the Hyderabad office, offering guidance and support to local employees and managers.
• Collaborate with global People Operations on performance development and management, ensuring a consistent and effective approach.
• Take ownership of global People policies, employee handbooks, and HR compliance, ensuring they are up-to-date and aligned with local laws and best practices.
• Support Learning & Development initiatives for the Hyderabad site, coordinating training programs and development opportunities.
• Lead People Help Desk, managing the Jira ticket system to ensure prompt responses and resolutions to People Operations inquiries.
• Lead Workday and HR Knowledge Management initiatives to enhance employee experience

Tools: Workday, JIRA, ABC Connect (HR Knowledge Portal), Slack, AI Tools

• Fostered a culture of continuous learning with comprehensive training and development programs.

• Lead and manage the People Services Center, setting direction, prioritizing work, enabling efficient execution and quality employee support.
• Manage Day 1 joining program for APAC and coordinate with TA, IT team and other stakeholders for smooth onboarding experience.
• Work within core HR systems (ServiceNow, Workday) ensuring data quality, audits, and reporting.
• Develop and monitor HR operations service delivery standards to ensure timely execution and process consistency.
• Design, improve, measure, and automate core processes, ensuring compliance with local laws and Twilio policies.
• Represent HR Operations in corporate projects which require HR engagement and execution, as and when needed
  Oversee, monitor and continuously seek improvement to team performance metrics.
• Responsible for managing self service automation for employees.
• Taking care of Tier 0 and Tier 1 to make the HR tools more effective and efficient and managing HR Help-guides, FAQs, Process docs and sharing best practices with the team to improve the employee experience.

Tools: Workday, ServiceNow, Switchboard (HR Knowledge Portal), Slack, AI Chatbot

• Lead, develop and grow a team of People Advisors based in Asia Pacific Region.
• Ensure prompt and effective handling of employee inquiries, resolving concerns, and requests as per salesforce values, delivering high-quality employee support.
• Managing Tier 0 (Employee Self-Service Experience - HR Knowledge Management/Concierge (HR Portal) /Articles), Tier 1 & Tier 2 (Case Management) and worked closely with the Global HR Operations team to build a great service delivery center as per salesforce values.
• Collaborate with the Talent Experience team to drive, schedule and manage the essential training for the team.
• Collaborate with the Center of Excellence team (ESBP, ER, Talent Experience, Recruitment, HRIS, Total Rewards, Mobility, Legal, Compliance, Data Security and Payroll) to identify areas for improvement, develop solutions, and implement programs that promote a positive and engaging work environment.
• Leading different digitalization and automation projects to make the tasks/process more streamlined and optimized for a seamless employee experience.
• ES Shared Services Playbook – Worked on policy administration, built knowledge articles, process maps and training documentation to enable team’s self-service capability and to enable transparency of operational processes amongst stakeholders globally.
• Leading Employee Self Service and Manager Self Service content on the Workday HCM and HR Articles.
• Proactively identify process improvement areas and work on the lean management aspect to make the process relevant.
  Managing system enhancements/releases through User Acceptance Testing (UAT) with the HRIS team to make sure to catch/fix any gaps in the HR tools for a seamless employee experience.
• Managing Day 1 from ES perspective to make sure that workday onboarding tasks are completed and promote our shared services model for a smooth new joiner experience.
  Trail Guide for all the new joiners in the team and helping them to settle and accelerate their performance as per the global standards and salesforce values.
• Analyze employee wellbeing survey results and work with the leadership team to improve the lower scoring parts.

PROJECTS HANDLED IN SALESFORCE

• Tier 0 Optimization: Review and create HR articles and manage knowledge dashboard to view the trends and to offer best practices across the globe on content improvement.
• APAC Process Tree
  Follow the Sun Projects - My Team Information, Merit and Compensation, Talent Development, My Information, Chatter, V2MOM.
• Global Tier 1 Alignment Project
• Benefits- Education, Vision, Dental and Wellness gaps alignment
• Workday Pre-Boarding Tasks
• APAC Playbook Creation
• APAC Lead for Global ES Knowledge Repository - Confluence
  Participated in various UATs (Concierge, Peopleforce & Workday Releases)
• uConfirm Automation
• APAC Probation Management Process
• Global Manager Self-Service on Workday
• Global New Hire on Workday

Tools: Workday, Salesforce CRM (HR Ticketing Tool), Concierge (HR Portal), Quip, Smartsheet, Confluence, Einstein Analytics Reports and Dashboard, uConfirm.

• Responsible for the transition of global HR processes to the shared services team for seamless execution of complete employee life cycle queries from pre-boarding till termination.
• HR Service Delivery -Leading HR operational activities, initiatives and alignment for organizational development, benefits management, Compensation, payroll management, policy formation, statutory compliance, planning & execution of HR Audits.
• Ask HR Ticketing Tool and Iris HR Portal management and work on the tool improvements and digitalization initiatives.
• Onboarding –Appointment letter, orange welcome pack, background verification. Supporting Pre-Hire
  and Post Hire activities and handling day 1 program for new hires.
• Recruitment – Closely work with the LinkedIn recruitment team on the job requirement and help them in sourcing and screening the right fit for the required role for different departments.
• Campus Hiring Events - Participation in the hiring events in the Business and the Engineering Schools to attract and hire top-quality students and graduates and drive complete candidate life cycle events.
• HR transactional activities (probation, role change, comp change, manager transfer, termination).
• Termination and Exit Management-Exit formalities, leaver surveys, experience certificates, reference verifications, ex-employment verification etc.
• Employee Handbook Management–Periodic review and suggest changes to the policies and process and discuss them with the respective stakeholders for further approvals.

Tools: Ask HR, Iris HR Portal, PeopleSoft.