Shailendra Soundarkar
Unit Head Thematic Review
Bhandup West, Mumbai
Summary
To work in an organisation wherein I get ample opportunities and scope in terms of learning, Responsibilities and position and where I can contribute to the organisational objectives with my experience.
Overview
21
21
years of professional experience
1
1
year of post-secondary education
2
2
Certifications
Work History
Unit Head - Thematic Review (Central Monitoring Unit)
YES BANK LTD.
05.2024 - Current
- Thematic Reviews and Process redesign for improved control and adherence
- Operations Review of central vertical and enhance customer experience.
- Identify Operational Risk Events & ensure corrective action
- Review of effectiveness of processes & process walkthroughs
- Check the process adherence, identifying risks and related controls
- Enhance control in collaboration with technology & other teams
Governance Reviewer
YES BANK LTD.
08.2021 - Current
- Follows risk policy and processes to mitigate the operational, regulatory, financial, informational, reputational and audit risks as instructed by reporting hierarchy.
- Identifying operational gaps in GSD and taking necessary actions against any exceptions or process lapses.
- Ensures comprehensive compliance with all internal, regulatory, and statutory requirements as relevant for various products and services.
- Executes the established internal control systems and compiles relevant information for departmental audits, as necessary.
- Identify & recommend process improvement to abating risk & improve service delivery.
- Conducting risk assessment (RCSA) on the policies and procedures and recommending suitable changes if it is required.
Cluster Service and Risk Leader (CHSO)
YES BANK LTD.
06.2020 - 07.2021
- To conducts both Onsite /Offsite monitoring /Service Quality review whether the laid down processes and policies envisaged by the Bank are being adhered by all branches.
- To Support branches in the clusters and regions for Internal & External Audits.
- To Support Cluster leadership in ongoing customer engagement programs & marketing events in successful planning & execution.
- To coordinate with YSB team, for conduct training for staff on various products, new initiatives, circulars, clearing activity etc on a periodic basis.
- To support mapped Cluster Branches for outstanding level of performance on internal branch health & service measuring vectors.
- Before CSRL role, I have managed BMS (Branch Management Support) role under RIBB West region.
- Key responsibility in BMS role was to support branches for all type of audit i.e. internal and external.
- To conduct the onsite review for all branches in region/zone.
- Being a regional resource to monitor clearing activity of all clearing live branches and support them for reconciliation as well smooth clearing operation without error.
- To conduct training for newly joined staff for processes and compliance.
Branch Service Delivery Leader (Acting Branch Head)
YES BANK LTD.
02.2012 - 01.2018
- To meet & exceed all service & process related parameters as laid down by the Bank.
- To efficiently monitor the key responsibilities assigned to the Teller & Branch Service Partners desks.
- To diligently ensure implementation of all internal & external guidelines/process notes for the Teller functions & branch operations.
- To play the role of a guide & mentor to reporting personnel with respect to Sales / Service & Operational efficiencies.
- Tracking and monitoring daily productivity and book movement of the branch.
- Ensure Role clarity of employees in the branch & Comply with Bank's policies and processes.
- Ensure timely escalation of issues impacting business and appropriate solutions to address the concerns.
- Ensure compliance with all regulatory and statutory requirements as relevant for the branch.
- Ensure Audit related deliverables both internal and external are met as per the prescribed norms.
- Here I have done branch set up for Yes Bank Ltd Umred Branch and make fully operational on 30th July 2012 in all dept. i.e. Cash operation, OTC clearing operation and customer services.
Customer Service Executive (Chief Cashier)
STANDARD CHARTERED BANK LTD
01.2008 - 01.2012
- To project a professional and warm image, and to assist the TSM in maintaining operational control and improving operational efficiency.
- Ensure transactions are processed with a high level of accuracy and commitment within standard turn around time in order to satisfy customer needs.
- Cash deposits, Cash withdrawals & Demand draft/pay order instructions - accepting and processing.
- Accepting instructions for FD breaks & Effecting transfers posting.
- Assist in service by ensuring timely service to customers so customers traffic is efficiently managed.
- Review of processing entries and vouchers.
- Perform regular KCSA (Key control Self-assessment) checks as a Responsible person (RP).
- Ensure compliance with internal and external guidelines & ensure minimal comments in audits & other inspections.
- Find ways to improve operational efficiency & control costs to meet cost budgets.
- Here I have given my best contribution in both parameters. i.e. operation and sales and achieved 'WOW in 2010'.
Assistant Manager in Wholesale Banking operations
HDFC BANK LTD
08.2007 - 01.2008
- Timely processing of inward, high value, outward and return clearing.
- Daily RBI reconciliation.
- Disbursement, liquidation of remote DD i.e. Payinst.
- DWMS payment of inward and high value clearing warrant.
- All CMS activity i.e. LCT, HBTRF and outstation cheques processing.
Clearing Executive in regional processing centre
ICICI BANK LTD
10.2004 - 08.2007
- Processing of all types of activities related to cheques, CMS operations, expenses bill, deliverables handling and ATM related queries which comes under FCRM system.
- To close queries within TAT this forms the major responsibility of my job profile.
- Monitoring of office accounts, which can form liability to bank and thus reversing the amount parked before the TAT set for each account.
- To Assists concurrent audit, 5S audit, sox audit and annual audit.
- Timely printing of CMS I pay (remote DD's) for corporate clients.
- Solving queries related to corporate care customers through the mail and internal Finacle customer relationship management software.
- Processing of outstation cheques of normal customers through CUCCA (centralised upcountry cheques collection application).
- Processing of Tax challans through GBM (Government Business Module).
- Here I have trained the new staff regarding CMS and FCRM process.
- I have maintained 6sigma in CMS ucc, I pay printing and all parameters.
- Moreover actively participated in streamlining the CMS work on NCR software I have initiate new cucca and pap system also educated to new staff for six sigma and five-S parameter.
- I have been rated with excellent remarks by my RPC head.
Sales Executive (Branch Banking-retail liability group)
ICICI BANK LTD
08.2004 - 09.2004
- To generate the leads by cold calling in market area.
- To achieve saving account opening targets, set by team leader.
Marketing Sales executive
ARGUS CELLULAR (IDEA)
05.2004 - 07.2004
- To sale the post-paid connection and achieving target set by my team leader.
Education
Executive master program - Business administration, Quality Management
Xavier's Institute of Business Management Studies
Mumbai 01.2023 - 05.2023
Post-Graduation Diploma - Finance Management
Nagpur University
01.2006 - 05.2006
Bachelor of commerce - undefined
RS Mundle Art & Comm. college Dharampeth
01.2004 - 05.2004
Skills
FCRM Finacle banking software by Infosys
Certification
Program on advanced Treasury and Foreign Exchange Risk Management from BSE Institute Limited.
Personal Information
- Age: 41
- Date of Birth: 08/05/1983
- Marital Status: Married
Timeline
Unit Head - Thematic Review (Central Monitoring Unit)
YES BANK LTD.
05.2024 - Current
Executive master program - Business administration, Quality Management
Xavier's Institute of Business Management Studies
01.2023 - 05.2023
Governance Reviewer
YES BANK LTD.
08.2021 - Current
Cluster Service and Risk Leader (CHSO)
YES BANK LTD.
06.2020 - 07.2021
Branch Service Delivery Leader (Acting Branch Head)
YES BANK LTD.
02.2012 - 01.2018
Customer Service Executive (Chief Cashier)
STANDARD CHARTERED BANK LTD
01.2008 - 01.2012
Assistant Manager in Wholesale Banking operations
HDFC BANK LTD
08.2007 - 01.2008
Post-Graduation Diploma - Finance Management
Nagpur University
01.2006 - 05.2006
Clearing Executive in regional processing centre
ICICI BANK LTD
10.2004 - 08.2007
Sales Executive (Branch Banking-retail liability group)
ICICI BANK LTD
08.2004 - 09.2004
Marketing Sales executive
ARGUS CELLULAR (IDEA)
05.2004 - 07.2004
Bachelor of commerce - undefined
RS Mundle Art & Comm. college Dharampeth
01.2004 - 05.2004
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