Shailendra Vaishya
Pune
Summary
Seeking to utilize my robust analytical and creative abilities to enhance brand exposure and bolster the achievements of a vibrant sales team. A perceptive leader with over 18 years of expertise in establishing and overseeing extensive tele-sales operations.
Overview
20
20
years of professional experience
Work History
Principal officer - Grade GB07
Bajaj Fiserv Direct
Pune
05.2018 - Current
- Currently manaing lending partnership Call centre with 192 Callers and 13 TLs & 4 FTE and delivering 227 Cr monthy.
- Deliver ever highest AIP to P2P.
- Setup and manage outbound call center for insurance unit with 200 callers – with average productivity of 2.5 Lac per caller.
- Manage field sales for GI product for west region with 100 FOS with average productivity of 2 lac on open market.
- Managing credit card call center with 231 callers with the average productivity of 32 cards.
- Owning sales plan for credit card call center
Business Integrator
Call Health service
New Delhi
12.2017 - 05.2018
- Setup outbound sales unit for medicine and precautionary test.
- Designed CRM and LMS.
- Conceived, launched and fully managed digital sales campaign for SMS and missed calls
Assistance Manager
SHOP CJ
Mumbai
12.2015 - 12.2017
- Manage contact center for North, West & South for retails customer.
- Setup two new call center to reduce the fixed cost.
- Increase productivity by introducing cross sell of other product.
- Setup B2B sales unit for B-town shop.
- Asia’s no 1 shopping channels
Assistance Manager
Oyo room
Gurgaon
03.2015 - 10.2015
- Setup reservation call center for hotels booking.
- Increase conversion by improving calling tat.
- Increase profitability by increasing OCC at MG property.
Assistant manager - off role
Home shop 18 Human need & Magus
Noida
05.2012 - 03.2015
- Joined home shop 18 managed 100 callers and 5 TL’s for retails product sales.
- Delivered highest conversion by doing cross sells.
- Delivered lowed attrition for continues for two years.
Assistance Manager
Spice BPO
Noida
06.2006 - 05.2012
- Joined Spice BPO in 2006 as caller in Delhi prepaid for idea.
- Promote as TL in 2008 in same process.
- Promote as an assistance manager, Manage Aircel up west circle for customer service.
Education
Bachelor of Science - Science
Bundelkhand University
Jhansi, UP01-2006
Skills
- Setup BFDL call center for GI product from scratch
- Setup Call heath tele sales unit for north region
- Setup Tele calling reservation unit for Oyo rooms
- Setup India’s first and largest B2B sales unit for shop CJ
Timeline
Principal officer - Grade GB07
Bajaj Fiserv Direct
05.2018 - Current
Business Integrator
Call Health service
12.2017 - 05.2018
Assistance Manager
SHOP CJ
12.2015 - 12.2017
Assistance Manager
Oyo room
03.2015 - 10.2015
Assistant manager - off role
Home shop 18 Human need & Magus
05.2012 - 03.2015
Assistance Manager
Spice BPO
06.2006 - 05.2012
Bachelor of Science - Science
Bundelkhand University