Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shailendra Yadav

Indore

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience

Work History

Telesales

EPOXY ART INDIA
02.2023 - 12.2023
  • Improved customer satisfaction by addressing inquiries and resolving issues promptly.
  • Built rapport with customers through friendly conversations and active listening for enhanced customer experience.
  • Increased sales conversion rates by offering tailored product recommendations based on clients'' needs and preferences.
  • Contributed to team success by consistently meeting or exceeding set performance targets.
  • Managed high call volume efficiently, ensuring timely response to incoming calls without compromising quality of service.
  • Maintained detailed records of client interactions, updating customer information accurately in the database.
  • Collaborated with colleagues to streamline processes and share best practices for efficient telecalling operations.
  • Reduced customer complaints by providing clear explanations on products, services, and policies.
  • Conducted follow-up calls for upselling opportunities, leading to increased revenue generation from existing customers.
  • Provided valuable feedback to management regarding product offerings and pricing based on customer reactions during telephonic interactions.

Courier Manager

AMAZON
04.2022 - 12.2022
  • Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
  • Enhanced customer satisfaction through timely deliveries and professional communication with clients.
  • Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
  • Collaborated with teammates to streamline processes, resulting in increased productivity and faster delivery times.
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Reduced fuel consumption by implementing efficient driving techniques and carefully planning routes.
  • Handled sensitive documents securely, maintaining confidentiality and protecting client information.

Education

Bachelor of Arts - Art Education

Vishisht School Of Management
Indore
04.2022

Skills

  • Problem Solving
  • Time Management
  • Objection Handling
  • Multitasking
  • Basic Computer
  • Basic Ms-Excel
  • Ms-Word

Languages

English
Upper intermediate (B2)

Timeline

Telesales

EPOXY ART INDIA
02.2023 - 12.2023

Courier Manager

AMAZON
04.2022 - 12.2022

Bachelor of Arts - Art Education

Vishisht School Of Management

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Shailendra Yadav