Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
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SHAILENDRA SINGH GABA

New Delhi,India

Summary

I am a multi-skilled personality who can work excellently in the department of Customer Service and Marketing . I believe in consistently working on improving myself to always be a better version of myself and prove as an asset to the organisation and never a liability.

I always desire and aspire to stand out in my work in any opportunity that I pick up.

What I say is always a commitment.

Overview

2
2
years of professional experience
7
7
years of post-secondary education

Work History

Customer Service Associate

Policybazaar.com
Gurgaon, Haryana
06.2022 - Current
  • Helping my clients resolve their claim's process without hassles.
  • I am also good at leading my team to help them reduce the duration of reimbursements of customer's claims within time .
  • I also manage the escalations and had always been successful in keeping my customers happy and satisfied with our products and services.
  • My work most of the time is appreciated by customer's as well as the management of my company.

ASSOCIATE PROJECT MANAGER

APTARA
01.2019 - 07.2020
  • Handling international clients via phone, email, and chat process
  • Guiding operations team with regards to changes suggested by the client in the project
  • Quality check/final review of the project before delivering the project via JobPro
  • Maintaining the details of each project on a spreadsheet (MS Excel)
  • Updating the manager after each shift regarding the progress of the project.

MARKETING & BRANDING INTERN

06.2015 - 07.2015
  • Alchemist Institute of English and Professional Development, Formulating and implementing branding and marketing strategies using digital platforms to help increase the sales of the company
  • Designing marketing campaigns to reach various schools andcolleges.

MARKETING & BRANDING INTERN

U.A.S. International
06.2014 - 07.2014
  • Responsibility includes selling policies of max health care.

Education

PGDM - Digital Marketing

Delhi School of Internet Marketing
Malviya Nagar
10.2018 - 12.2018

Certification - Affiliate Marketing

National Small Industries Corporation
Govindpuri
08.2018 - 08.2018

Master of Business Administration -

Guru Gobind Singh Indraprastha University
01.2016 - 01.2018

BBA - Business Administration

Guru Gobind Singh Indraprastha University
Kalkaji
07.2013 - 05.2016

10+2 - Commerce

Summer Fields School
Kailash Colony
04.2012 - 02.2013

Matriculation -

Summer Fields School
Kailash Colony
03.2010 - 02.2011

Skills

    Social media engagement

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Accomplishments

  • Given a webinar on Digital Marketing to the Students of PERIYAR MANAGEMENT COLLEGE in 2020 during Pandemic.
  • Attended a seminar on NEW BUSINESS STARTUPS in FICCI Auditorium
  • Gave guitar performance in COMMONWEALTH GAMES 2010
  • Played guitar at HARD ROCK CAFE.
  • Played as a football player with DELHI SOCCER ASSOCIATION.
  • Got my articles printed in Hindustan Times thrice.
  • Received certificate for three days course of Affiliate Marketing from NSIC
  • Received many participation certificates from PMCC (JASOLA) GGSIPU.
  • Collaborated with team of 50 in the development of HR Conference.
  • Supervised team of 20 staff members.

Interests

Playing Guitar

Playing Football

Timeline

Customer Service Associate

Policybazaar.com
06.2022 - Current

ASSOCIATE PROJECT MANAGER

APTARA
01.2019 - 07.2020

PGDM - Digital Marketing

Delhi School of Internet Marketing
10.2018 - 12.2018

Certification - Affiliate Marketing

National Small Industries Corporation
08.2018 - 08.2018

Master of Business Administration -

Guru Gobind Singh Indraprastha University
01.2016 - 01.2018

MARKETING & BRANDING INTERN

06.2015 - 07.2015

MARKETING & BRANDING INTERN

U.A.S. International
06.2014 - 07.2014

BBA - Business Administration

Guru Gobind Singh Indraprastha University
07.2013 - 05.2016

10+2 - Commerce

Summer Fields School
04.2012 - 02.2013

Matriculation -

Summer Fields School
03.2010 - 02.2011
SHAILENDRA SINGH GABA