Shailendra Singh Rawat

• Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
• Monitored progress by establishing plans, budgets and measuring results.
• Oversaw inventory management through cycle counts, audits and shrinkage control.
• Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
• Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
• Ensured compliance with all safety regulations and company policies.
• Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
• Reviewed customer feedback to make operational improvements and promote satisfaction.

• Concept Strategy and Development:Assist in designing and implementing innovative retail concepts to align with brand identity and target audience.
  Conduct market research and competitor analysis to identify trends and opportunities.
  
• Merchandising and Visual Planning:Collaborate with visual merchandising teams to ensure cohesive store layouts and attractive displays.
  Optimize product placement to maximize sales and customer engagement.
  
• Operational Efficiency:Support store managers in adhering to operational guidelines for smooth concept execution.
  Monitor inventory levels and coordinate with supply chain teams to ensure timely replenishments.
  
• Sales Performance and Analysis:Analyze sales data to measure the success of retail concepts and identify improvement areas.
  Develop actionable strategies to increase revenue and enhance customer satisfaction.
  
• Team Coordination and Training:Assist in training and mentoring retail teams to ensure consistent delivery of the concept vision.
  Act as a bridge between corporate teams and store-level operations to ensure alignment.
  
• Customer Experience Enhancement:Work with customer service teams to gather feedback and improve in-store experiences.
  Drive initiatives to foster customer loyalty and retention.
  
• Budget Management:Help prepare budgets for concept rollouts and ongoing retail operations.
  Monitor expenditures to ensure projects stay within financial constraints.
  
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· Checking and Verifying the availability of the stock in the store.

· Receiving stock and doing inward and outward

· Preparing Day end(cash up) report

· Planning & implementation of various schemes for increasing walk-ins & business.

· Preparing the product damage report.

· Responsible for every day to day activity in store.

· Checking and Verifying the availability of the stock in the store.

· Responsible for every day to day activity in store.

· Planning & implementation of various schemes for increasing walk-ins & business.

· Allocation and replenishment management.

· Making the price tag singes

· Maintaining the product damage report on monthly basis.

· Handling the team of supervisors of 13 to 15 teams in the store

· Managing the operations of 16250 sq.ft. Store.

· Training, Development of the teams.

· Checking and Verifying the availability of the stock in the store.

· Responsible for every day to day activity in store.

· Planning & implementation of various schemes for increasing walk-ins & business.

· Allocation and replenishment management.

· Making the price tag singes

· Maintaining the product damage report on monthly basis.

· To provide customer satisfaction by delivering exceptional customer service.

· Give product updated to the customers.

· Co-ordinate with administrative officer for making sales order.

· Visual merchandising of assigned cells including the display information / Tags.

· Receive complaints from the customer, if any and resolve the same.

· To have clear understanding of department and providing product knowledge to customer.

· Co-coordinating with DC people for replenishment of stock