Hi, I’m
Shailendu Ray
Bhubaneswar
Summary
Strategic and Results-oriented Working Professional with 6.7 years of diverse experience in project management, marketing, technical sales, and strategy. Proven success in scaling marketing projects by 400%, rooted in a customer-centric approach. Skilled in executing big ideas within constraints, leading high-performing teams, and balancing intuition with data-driven insights for strategic decision-making. Dedicated to continuous learning, adept at navigating challenges with calm focus, and known for fostering insightful conversations. Eager to contribute strategic vision, leadership, and a passion for growth to elevate user experiences in a dynamic product manager role. Creative Social Media Manager experienced in managing social media programs across 50+ consumer properties. Proactive and hardworking individual talented in program integration, strategic planning and social marketing evaluation. Computer proficient with superb skill is Adobe Creative Suite and Figma.
Overview
7
years of professional experience
Work History
Qtonix Software
Head of Social Media and Customer Success
02.2022 - Current
Job overview
- Strategic Leadership and Team Management: Enhanced client retention rates by 15% through proactive communication, personalized support, and tailored solutions while leading the Customer Success Team
- Achieved a 10% increase in annual revenue by identifying upsell and cross-sell opportunities
- Spearheaded efforts to boost customer satisfaction scores by 12 points and reduce churn rate by 8% through strategic leadership.
- High-Value Customer Engagement and Relationship Management: Successfully handled High Net Worth (HNI) customers, fostering relationships and identifying growth opportunities
- Established a successful client referral program that led to a 20% increase in new clients acquired through referrals.
- Design and Development Collaboration: Designed wireframes for client websites and email campaigns, ensuring alignment with client needs, and shared approved designs with the Design team
- Shared comprehensive Product Requirement Documents (PRD) with the Development team to facilitate efficient product development.
- Efficiency and Process Optimization: Implemented an efficient onboarding process, reducing onboarding time by 25%
- Fostered collaboration between sales, marketing, and product teams, reducing response time to customer inquiries by 15%.
- Team Building and Customer Success Growth: Developed and nurtured a high-performing customer success team, resulting in a 22% increase in customer renewals and referrals.
- Additional Accomplishment: Developed and nurtured a high-performing customer success team, resulting in a 20% increase in customer renewals and referrals, while providing leadership to the Customer Success teams.
Myspace realty
Marketing Manager - Digital
09.2021 - 02.2022
Job overview
- Market Research and Customer Insights: Analyzed market research data and buyer's insights to identify key pain points and opportunities, demonstrating a strong grasp of customer-centricity.
- Customer Relationship Management (CRM): Leveraged the CRM system to track buyer's feedback, preferences, and behavior, leading to a 20% increase in customer satisfaction
- Proficient in using data for informed decision-making.
- Digital Marketing Expertise: Executed targeted digital marketing campaigns, resulting in a 30% increase in website traffic and a 25% rise in qualified leads
- Proficient in using digital strategies to drive user engagement.
- Cross-Functional Collaboration: Collaborated with cross-functional teams to ensure seamless project launches, showcasing teamwork and project management skills.
- Brand Management and Communication: Developed and maintained brand guidelines that resonated with the target audience, resulting in a 10% increase in brand awareness and a 5% improvement in brand perception
- Ensured consistent and impactful communication.
- Customer Acquisition and Referral Programs: Introduced customer referral programs, contributing to a 20% growth in customer acquisition and expanding the customer base
- Demonstrated skills in customer acquisition and retention.
Technobiltz Service Pvt Ltd
Corporate Sales Executive
01.2015 - 04.2017
Job overview
- Conducting market research to identify customer needs, preferences, and trends, and utilizing the findings to inform product development and management decisions.
- Proactively seeking out and identifying new sales opportunities by leveraging market research insights, networking, and social media channels.
- Initiating and arranging meetings with potential clients, actively listening to their requirements, concerns, and feedback to shape product strategies and offerings.
Education
Great Lakes Institute of Management
MBA from Project Management
09.2023
Icfai Business SchoolMumbai
PGPM from Marketing Management And Research
02.2019
Gandhi Engineering CollegeBhubaneswar
Bachelor of Science from Mechanical Engineering
12.2015
Prabhujee E.M SchoolBhubaneswar
XIIth
06.2010
Demonstration Multipurpose SchoolBhubaneswar
Xth
01.2008
Skills
- Market Research
- Primary Research
- Secondary Research
- Digital Marketing
- Brand Promotion
- Product Roadmap
- Project Management
- Wireframing
- Prototyping
- Competitive Analysis
- Agile Methodology
- Scrum Methodology
- Pricing Strategy
- Google Analytics
- Business Analysis
- HTML
- CSS
- JIRA Framework
- Miro
- Figma
- Java
- Balsamiq Mockups
- Hootsuite
- JIRA
- Trello
- Balsamiq
- Marvel
- Confluence
- Firebase
- Mixpanel
- Conversion Strategy
- Digital Media
- Audience Analysis
- Media Kit Creation
- Trend Monitoring
- Goal Planning
- Social Media Management
- Strategic Planning
- Problem-Solving
- Project Budgeting
- Critical Thinking
- Managing Editorial Calendars
- Online Marketing Strategies
- Managing Complaints
- Content Strategy
- Online Presence Monitoring
- Search Engine Optimization Expertise
- Email Marketing
- Networking and Relationship Building
- Attention to Detail
- Social Media and Promotions
- Teamwork and Collaboration
- Progress Monitoring
- Social Justice Advocacy
- Audience Engagement
- Business Development
- Advertising
- Influencer Collaboration
- Marketing Analytics
- Lead Generation
- Social Media
- Search Engine Optimization (SEO)
- Brand Awareness
- Content and Digital Asset Management
- Positive Attitude
- Lead Development
- Online Reputation Monitoring
- Post Optimization
- Community Engagement
- Campaign Management
- Social Media Copywriting
- Content Development
- Content Creation
- Promotional Campaigns
- Analytics and Reporting
Accomplishments
- Orchestrated a 15% improvement in client retention through proactive communication, personalized support, and customized solutions, showcasing a keen focus on customer satisfaction.
- Successfully identified upsell and cross-sell opportunities, contributing to a 10% boost in annual revenue. Spearheaded initiatives resulting in a noteworthy 12-point increase in customer satisfaction scores and an 8% reduction in churn rate.
- Pioneered a client referral program, generating a 20% increase in new clients acquired through referrals.
- Streamlined onboarding processes, achieving a 25% reduction in onboarding time. Facilitated cross-functional collaboration among sales, marketing, and product teams, leading to a 15% reduction in response time to customer inquiries.
- Cultivated and empowered a high-performing customer success team, driving a commendable 22% increase in customer renewals and referrals.
Courses Certifications
- Social Media Marketing Specialist
- Muvi.com
- Certified Digital Marketing Management
- UX Jumpstarter
- Conducting Usability Testing
- Data-Driven Design: Quantitative Research for UX
- B2B Marketing on Linkedin
- Post Graduate Program in Program Management and Analytics
Other Personal Details
02/16/1993, Male, Single / unmarried, Bhubaneswar, INDIA
Hobbies and Interests
- Building a strong online presence through LinkedIn.
- Involvement in physical activities like Gymming, and playing football.
- Creating content for Instagram
- Reading leadership books
Languages
English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Odia
Bilingual or Proficient (C2)
Timeline
Head of Social Media and Customer Success
Qtonix Software
02.2022 - Current
Marketing Manager - Digital
Myspace realty
09.2021 - 02.2022
Corporate Sales Executive
Technobiltz Service Pvt Ltd
01.2015 - 04.2017
Great Lakes Institute of Management
MBA from Project Management
Icfai Business School
PGPM from Marketing Management And Research
Gandhi Engineering College
Bachelor of Science from Mechanical Engineering
Prabhujee E.M School
XIIth
Demonstration Multipurpose School
Xth
Similar Profiles
Bhargav KirneBhargav Kirne
Software Developer at Qvantel software solutions ltd & Nexus Software Limited & Melvault software solutions Pvt LtdSoftware Developer at Qvantel software solutions ltd & Nexus Software Limited & Melvault software solutions Pvt Ltd
Shobha EswaraShobha Eswara
Payroll Specialist at Open Text Software (formerly Autonomy Software)Payroll Specialist at Open Text Software (formerly Autonomy Software)
ASADULLAH NADEEMASADULLAH NADEEM
Cloud Systems & Database Administrator (Azure) at Contour Software Company PVT (subsidiary of Constellation Software Inc)Cloud Systems & Database Administrator (Azure) at Contour Software Company PVT (subsidiary of Constellation Software Inc)
Kartikey PandeyKartikey Pandey
Curriculum Developer - Logical Reasoning & Mathematics at Kidway Education Pvt. Ltd.Curriculum Developer - Logical Reasoning & Mathematics at Kidway Education Pvt. Ltd.
Anubhab DebAnubhab Deb
Teaching Assistant at Zest EducationTeaching Assistant at Zest Education