Shailesh Balamurugan

Jan 2023 – Aug 2023

• Analysed business and technical requirements, investigated operational issues, and supported effective resolutions.
• Collected and analysed data from multiple sources to identify trends, errors, and areas requiring further investigation.
• Coordinated with clients and internal teams to assess issues, communicate findings, and support resolution and remediation.
• Maintained accurate documentation of requirements, issues, findings, and resolutions while following established processes.
• Contributed to website and e-commerce improvements, including secure payment integration and optimisation, reducing page load time by 11%.

Tools: Excel, Power BI, SQL, Python

June 2025 – May 2026

• Developed Excel and Power BI dashboards to monitor sales, operational performance, customer trends, and key business KPIs.
• Used SQL and Python to analyse business datasets, identify anomalies, uncover trends, and generate actionable insights.
• Conducted profitability, cost, and product-performance analysis to identify cost-saving opportunities and support business growth.
• Performed root-cause and process analysis to identify operational bottlenecks and recommend data-driven process improvements.
• Conducted market intelligence, forecasting, and scenario analysis to support pricing, demand planning, and strategic decision-making.