Shailesh Dwivedi
Banker
Satna
Summary
Results-oriented Leader with high energy levels and passion for customer service and sales. Polished in increasing sales volume by developing business opportunities and implementing effective sales programs. Critical thinker possessing first-rate multitasking, problem-solving and communication skills.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Territory Sales Manager
IDFC Bank Ltd
05.2024 - Current
- Product: TW Loans, RLSP & Inventory Funding.
- Drove team size of 29 executives with Team Leader, handling 25 DSA Channels of District- Satna.
- Increased sales revenue by developing and implementing strategic territory plans.
- Maintained consistent market share of 15%- 20% of total sales as per Vahaan data.
- Established and maintained business, expanding territory by 4.50 million.
- Exceeded targets by building, directing and motivating sales team.
- Monitoring FST collections along-with Bucket-X to 6 bucket cases.
- Updating PDD of the disbursed cases & maintaining portfolio hygiene.
- Conducted regular product training sessions for Sales Team & Channel partners.
- Recruited, interviewed and hired employees and implemented mentoring program.
Hub Head
Indusind Bank Ltd
06.2023 - Current
- As Hub Head Small commercial vehicles for Indore region, improved Sales and collection portfolio.
- Evaluated employee performance through close observation and performance rubrics.
- Utilized best practices theory when selecting vendors and products.
- Educated service personnel on company policy and procedure.
- Initiated workplace improvement programs for increased service efficiency.
- Delegated workplace responsibility to appropriate staff.
- Proved successful working within tight deadlines and a fast-paced environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked well in a team setting, providing support and guidance.
Territory Sales Manager
IDFC FIRST BANK LTD
01.2022 - 01.2023
- Product: Two-Wheeler Loans
- Drove team size of 102 executives with 3 Team Leader, across the Vindya region Damoh, Katni, Maihar, Satna & Rewa handling 85 DSA Channels.
- Relationship management with Channel Partners for business outsourcing through DSA Channel.
- FST Collection & maintain portfolio hygiene.
- Established and maintained 730 units, expanding territory by 8.10 million.
- Exceeded targets by building, directing and motivating team.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Communicated regularly with team for daily support and strategic planning to increase units.
- Assessed each locations individually and team performances, analyzing data trends to determine best methods to improve sales results.
- Monitored competitor activities within the territory, adjusting sales strategies as needed to maintain a competitive edge.
Relationship Manager
ICICI Bank Ltd
07.2018 - 12.2021
- Product: Auto Loan & two-wheeler.
- Drove team size of 25 executives with 2 team leaders. Handling Bhopal along-with RIB Branches Vidisha, GanjBasoda, Itarsi, Hoshangabad & Betul.
- Handling DSA channels for outbound sourcing and Branch network for Inbound sourcing.
- Looking after 30 DSA Channels & 24 branches for business sourcing.
- Maintaining basic business hygiene like PDD, Delinquency & IRR.
- Client relationship management with channel partners.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Used effective sales strategies to convince clients to accept proposals, resulting in increase of more business than last business year.
- Built and maintained relationships with new and existing clients.
- Developed weekly time-frame to summarize and assess each client's participation level and determine targets for follow-up plans.
- Assessed client satisfaction throughout credit management process by soliciting customer feedback and asking open ended questions.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
Business Analyst
Capital Via Global Research
07.2016 - 09.2017
- Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes.
- Developed analysis models to meet aggressive employee benefit plans rollout date deliverables.
- Accessed computerized financial information to answer questions related to specific accounts.
- Assisted Sales departments and executives staff to improve client satisfaction.
- Interacted with 50 clients per day to ascertain requirements and expectations for scripts and on-boarding service.
Education
High School Diploma -
Kendriya Vidhyalaya
Bhopal 04.2008 - 03.2009
Intermediate - Science Education
Kamla Nehru School
Bhopal 04.2010 - 03.2011
Bachelor of Science - Electrical And Electronics Engineering
Kanpur Institute Of Technology
Kanpur 08.2012 - 06.2016
PG Diploma - Banking And Finance
ICICI Manipal Academy Of Banking
Bengaluru 10.2017 - 06.2018
Skills
Relationship building and management
New business generation
Product knowledge
Business Development
Territory expansion
Business growth and retention
Revenue generation
Accomplishments
- Supervised team of 102 staff members.
- Collaborated with team in the development of Auto Loans & Two- Wheeler loans.
- Resolved product issue through consumer testing.
DOB
03/10/1993
Timeline
Territory Sales Manager
IDFC Bank Ltd
05.2024 - Current
Hub Head
Indusind Bank Ltd
06.2023 - Current
Territory Sales Manager
IDFC FIRST BANK LTD
01.2022 - 01.2023
Relationship Manager
ICICI Bank Ltd
07.2018 - 12.2021
PG Diploma - Banking And Finance
ICICI Manipal Academy Of Banking
10.2017 - 06.2018
Business Analyst
Capital Via Global Research
07.2016 - 09.2017
Bachelor of Science - Electrical And Electronics Engineering
Kanpur Institute Of Technology
08.2012 - 06.2016
Intermediate - Science Education
Kamla Nehru School
04.2010 - 03.2011
High School Diploma -
Kendriya Vidhyalaya
04.2008 - 03.2009
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