Shailesh Gaonkar
Information Technology Management
Mumbai
Summary
Accomplished Technology Leader with over 20 years of experience driving innovation and delivering transformative IT solutions. Expertise in leading large-scale technology initiatives, building high-performance teams, and aligning technology strategies with business goals. Recognized for exceptional problem-solving abilities, strategic vision, and a proven track record in cloud strategy, IT infrastructure, security, and automation. Adept at fostering a culture of continuous improvement and excellence across organizations. Passionate about leveraging cutting-edge technologies to drive business growth and operational efficiency.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Associate VP – Cloud and Data Center Group
Hitachi Systems India
Mumbai
2023.06 - Current
- Led cloud and data center strategies for BFSI clients, resulting in successful implementations and significant cost savings.
- Developed and executing comprehensive DevOps strategy, enhancing service delivery and operational efficiency.
- Building cross-functional teams to support large-scale cloud migration projects, ensuring business continuity and customer satisfaction.
- Driving innovation in managed services, establishing a robust operations team catering to high-profile BFSI clients.
- Implemented automation practices, integrating DevOps methodologies to streamline workflows and improve service delivery.
Technical Manager – Cloud Operations
VMware Software India Private Limited
Mumbai
2017.03 - 2019.12
- Directed a 20-member team in managing India's largest public bank's (SBI) private cloud infrastructure, ensuring 99.9% uptime and compliance with stringent security standards.
- Played a pivotal role in the bank’s private cloud strategy committee, shaping the future of cloud operations and infrastructure.
- Spearheaded automation initiatives that reduced operational costs and improved service delivery, including reducing MTTR by 82%.
- Fostered a culture of continuous improvement, driving process enhancements and innovation in cloud operations.
Head – IT , Network and Information Security
Cheers Interactive (INDIA) Pvt. Ltd.
Navi Mumbai
2015.09 - 2017.03
- Led the IT and Network division, overseeing global operations for a 500+ employee organization, and achieved a 30% reduction in operational costs through strategic initiatives.
- Implemented advanced security protocols and network optimizations, reducing downtime to virtually zero and enhancing remote access capabilities.
- Guided the IT team through a significant digital transformation, modernizing infrastructure and improving service delivery.
Head – Operations
AllTimeIT (efficloud)
2014.07 - 2015.08
- Led 24x7 operations across multiple datacenters, ensuring SLA compliance and operational excellence.
- Introduced cutting-edge virtualization technologies and spearheaded the development of private cloud offerings, positioning the company as a leader in the cloud services market.
- Successfully managed organizational change during operations closure, ensuring a smooth transition for clients and staff.
Senior Manager – Service Operations
Netmagic Solutions Pvt. Ltd.( Now NTT)
2008.08 - 2014.07
- Managed service delivery for key accounts across seven datacenters, leading a team of 20 NOC staff in providing comprehensive IT solutions.
- Delivered over 400 IT infrastructure projects, including international engagements, with a focus on scalability and high availability.
- Enhanced service delivery through the implementation of BMC Service Management Platform, benefiting over 700 customers.
Associate Consultant
Siemens Information Systems Ltd.
2006.12 - 2008.08
- Provided strategic leadership in IT administration, infrastructure design, and vendor management, driving competitive advantage through technology.
- Played a key role in ISO 20000 compliance and led SAP middleware consulting projects, enhancing system performance and security.
Education
Bachelor of Science - Computer Science
Mumbai University
Smt. CHM Collage, Ulhasnagar 2024.10 - 2005.10
Skills
Organizational Development
Digital Transformation
Operations Management
Operational leadership
Program Management
Problem-Solving
Training and Development
Process Improvement
Automation
Certification
ITIL , CKA
Timeline
Bachelor of Science - Computer Science
Mumbai University
2024.10 - 2005.10
Associate VP – Cloud and Data Center Group
Hitachi Systems India
2023.06 - Current
Technical Manager – Cloud Operations
VMware Software India Private Limited
2017.03 - 2019.12
Head – IT , Network and Information Security
Cheers Interactive (INDIA) Pvt. Ltd.
2015.09 - 2017.03
Head – Operations
AllTimeIT (efficloud)
2014.07 - 2015.08
Senior Manager – Service Operations
Netmagic Solutions Pvt. Ltd.( Now NTT)
2008.08 - 2014.07
Associate Consultant
Siemens Information Systems Ltd.
2006.12 - 2008.08
ITIL , CKA
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