Shailesh Joshi
Brand & Marketing
Mumbai
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
16
16
years of professional experience
Work History
Co-Founder & CCO
Aaheli.com / Mulmul.com
05.2022 - 10.2023
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Established foundational processes for business operations.
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Developed marketing materials and campaigns to boost brand awareness and customer engagement.
- Prepared annual budgets with controls to prevent overages.
- Formed senior leadership team through rigorous interviews and extensive candidate research.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Recruited, interviewed and hired new staff members and developed training materials for employees.
- Identified business development challenges and customer concerns for proactive resolution.
- Networked with other businesses and customers to increase sales opportunities and contacts.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established and administered annual budget with controls to prevent overages, minimize burn rate, and support sustainability objectives.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Collaborated with development teams, internal customers, and product line management to verify delivery of desired quality requirements to distributors.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Improved operational efficiencies to reduce costs and improve productivity.
- Created and maintained customer-centric culture to drive customer satisfaction and expand customer base.
- Reviewed individual department performance and worked with leadership to improve processes, procedures, and practices.
- Addressed employee and managerial concerns and implemented corrective actions to promote compliance.
- Oversaw divisional marketing, advertising and new product development.
Business Unit Head
Interspace Communications
04.2016 - 05.2022
- Established and managed monthly, quarterly and yearly sales plans.
- Developed and implemented successful strategies for building company sales.
- Set and monitored annual budgets for departments and entire business.
- Streamlined costs through proactive examination and improvement of operations.
- Built and strengthened relationships with industry partners to drive growth.
- Cultivated long-term relationships through focused effort on customer's unique needs and finding best solutions.
- Developed in-depth knowledge of each client's business through research and regular on-site meetings.
- Established clear and competitive goals, growth roadmaps, and strategic business plans.
- Earned company exceptional ratings and testimonials from clients and industry organizations.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Group Account Director
Interspace Communications
04.2015 - 03.2016
- Worked effectively with senior-level clients such as executives to build trusting and long-lasting relationships with key accounts.
- Directed account teams to achieve challenging profit targets by strategically evaluating options and implementing optimal solutions.
- Created effective, strategically-sound and innovative marketing communications plans.
- Coordinated with department heads to develop agency revenue streams and long-term strategies.
- Obtained client buy-in for new proposals using polished and professional presentations.
- Pursued every opportunity to increase account revenue and diversify group revenue streams by continuously analyzing data and capitalizing on emerging trends.
- Championed clients' needs to internal teams, advocating for specific requirements and objectives to achieve targets and maximize satisfaction with company service.
- Led portfolio of client partnerships using consultative, forward-thinking approach.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built relationships with customers and community to establish long-term business growth.
- Managed accounts to retain existing relationships and grow share of business.
- Implemented systems and procedures to increase sales.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Prepared sales presentations for clients showing success and credibility of products.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
Senior Account Manager
Interspace Communications
05.2013 - 03.2015
- Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
- Mentored junior account management professionals to develop skills and increase company revenue.
- Worked with customers to develop strategic business and account plans.
- Analyzed key competitors to respond to competitive threats.
- Developed deep knowledge of customer businesses and relationship to company objectives.
- Organized client feedback and introduced streamlined process of replying to and rectifying complaints.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Developed and implemented strategies to increase client retention.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
Account Manager
DDB Mudra Group
04.2012 - 05.2013
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
Account Executive
DDB Mudra Group
05.2011 - 03.2012
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Leveraged CRM to collect, organize, and manage sales data and customer information.
- Met and exceeded service level goals to achieve standards and expectations.
Service Quality Analyst
Directi
05.2007 - 01.2009
- Provided primary customer support to internal and external customers.
- Kept high average of performance evaluations.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Education
MBA - Marketing
N.L. Dalmia Institute of Management Studies & Rese
Mumbai 04.2001 -
BBA - Marketing & Finance
Mithibai College
Mumbai 04.2001 -
Skills
Strategic Partnerships
Stakeholder Communication
Operations Management
Customer Relations
Policy and Procedure Implementation
Staffing
Business Growth
Recruiting and Training
Customer Retention
Strategic Planning
Workforce Management
Human Resources Management
Customer Relationship Management (CRM)
Systems Management
Performance Analysis
Inventory Management
Timeline
Co-Founder & CCO
Aaheli.com / Mulmul.com
05.2022 - 10.2023
Business Unit Head
Interspace Communications
04.2016 - 05.2022
Group Account Director
Interspace Communications
04.2015 - 03.2016
Senior Account Manager
Interspace Communications
05.2013 - 03.2015
Account Manager
DDB Mudra Group
04.2012 - 05.2013
Account Executive
DDB Mudra Group
05.2011 - 03.2012
Service Quality Analyst
Directi
05.2007 - 01.2009
MBA - Marketing
N.L. Dalmia Institute of Management Studies & Rese
04.2001 -
BBA - Marketing & Finance
Mithibai College
04.2001 -