Shailesh Kewat
Mumbai
Summary
An Organized Team Leader builds positive rapport, inspires trust and guides teams toward the achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with a proven commitment to employee training. Hardworking team player bringing the necessary experience and knowledge to tackle any operational demand.
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
7
7
years of professional experience
Work History
Team Leader
BLUE DART EXPRESS LTD
Mumbai
03.2020 - 01.2024
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
Fleet Supervisor
Swiggy
Mumbai , Maharashtra
03.2017 - 02.2020
- Worked flexible hours across night, weekend, and holiday shifts.
- Developed strong communication and organizational skills through working on group projects.
- Passionate about learning and committed to continual improvement.
- Worked effectively in fast-paced environments.
- Delivered services to customer locations within specific timeframes.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Education
Guru Nanak High School
Maharashtra Skills
- Documentation and Reporting
- Client Service
- Work Planning
- Quality Improvement
- Mentoring
- Team Supervision
- Complaint Resolution
- Overseeing Daily Activities
- Teamwork and Collaboration
- Problem-Solving
Languages
English
Advanced
C1
Hindi
Advanced
C1
Timeline
Team Leader
BLUE DART EXPRESS LTD
03.2020 - 01.2024
Fleet Supervisor
Swiggy
03.2017 - 02.2020
Guru Nanak High School
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