Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
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Shailesh Kumar

Shailesh Kumar

New Delhi,New Delhi

Summary

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.

Overview

7
7
years of professional experience

Work History

HCA(Head Cashier)

ZARA
New Delhi
09.2018 - Current
  • Collaborated with the management team to determine appropriate staffing levels for peak hours.
  • Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
  • Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
  • Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
  • Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
  • Provided guidance on difficult transactions or inquiries from customers regarding products or services offered in the store.
  • Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
  • Monitored register drawers to ensure adequate change was available throughout each shift.
  • Coached employees on best practices for handling customer complaints quickly and effectively.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
  • Helped customers find specific products, answered questions, and offered product advice.

Sales Assistant

pantaloons
NEW DELHI
01.2018 - 09.2024
  • Greeted customers and provided assistance with product selection.
  • Assisted in creating displays to promote products.
  • Organized stockroom shelves, racks and bins according to store layout and product categories.
  • Informed customers about current promotions and discounts.
  • Replenished merchandise on shelves as needed throughout the day.
  • Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
  • Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.

Education

Bachelor of Arts - Economics

RLSY COLLEGE BETTIAH
BETTIAH BIHAR
03-2016

High School Diploma -

PT. KEDAR PANDEY MEMORIAL INTER COLLEGE
BIHAR
03-2013

Skills

  • ID Verification
  • Returns processing
  • Cash Handling
  • POS Systems
  • Customer Assistance
  • Product Recommendations
  • Loss Prevention
  • Inventory Control

Languages

Hindi
First Language
English
Elementary (A2)
A2
BHOJPURI
Elementary (A2)
A2

Affiliations

I LOVE TO GO GYM.

Timeline

HCA(Head Cashier)

ZARA
09.2018 - Current

Sales Assistant

pantaloons
01.2018 - 09.2024

Bachelor of Arts - Economics

RLSY COLLEGE BETTIAH

High School Diploma -

PT. KEDAR PANDEY MEMORIAL INTER COLLEGE

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Shailesh Kumar