SHAILESH KUMAR
Chapra
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
8
8
years of professional experience
Work History
Store Manager
NEWACO GRUPO,SA
LUANDA
02.2026 - 06.2026
- Managed daily store operations and ensured compliance with company standards.
- Implemented inventory control measures to maintain optimal stock levels.
- Coordinated promotional activities and merchandising for product visibility.
- Resolved customer inquiries and complaints to improve satisfaction levels.
- Ensured cleanliness and organization of the store environment for safety compliance.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
Store Manager
V2 RETAIL LIMITED
Saharsa
02.2025 - 01.2026
- Managed a team of 32 employees, providing training, motivation, and performance evaluations to ensure operational efficiency.
- Monitored financial performance, including sales, expenses, and profitability, and implemented cost saving initiatives.
- Adhered to all safety and compliance regulations, ensuring a safe and healthy work environment.
- Provided excellent customer service, resolving complaints and building strong relationships.
- Maintained a clean and organized store environment, creating a positive shopping experience for customers.
Department Manager
TRENT LIMITED A TATA Enterprises
Surat
10.2023 - 02.2025
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Performed opening and closing duties as part of management team and handled cash management.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with customers.
- Assisted Human Resources in recruiting qualified candidates for open positions within the Department.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Set and managed departmental budgets, controlling expenses to meet financial goals.
Store Manager
RELIANCE RETAIL LIMITED - SMART POINT
Saran
02.2021 - 10.2023
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Prepared monthly reports on sales figures, expenses, profits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Industrial Training
Taj Mahal Hotel
Lucknow
12.2018 - 03.2019
- Responsibility and activity by all four core departments.
- Food & Beverage Service, Food Production, Front Office, Housekeeping Management.
Education
Bachelor of Science - Hospitality & Hotel Administration
INSTITUTE OF HOTEL MANAGMENT, CATERING TECHNOLOGY
Lucknow07-2020
Intermediate Of Science -
JAGDAM COLLEGE CHAPRA
Chapra07-2017
Skills
- Store operations oversight
- Hourly shift management
- Operational budgeting
- Retail inventory management
- Multitasking and organization
- Team building and leadership
- Personnel development
- Goals and performance
- Recruitment and hiring
- Customer service
Languages
- Hindi
- English
- Bhojpuri
Timeline
Store Manager
NEWACO GRUPO,SA
02.2026 - 06.2026
Store Manager
V2 RETAIL LIMITED
02.2025 - 01.2026
Department Manager
TRENT LIMITED A TATA Enterprises
10.2023 - 02.2025
Store Manager
RELIANCE RETAIL LIMITED - SMART POINT
02.2021 - 10.2023
Industrial Training
Taj Mahal Hotel
12.2018 - 03.2019
Bachelor of Science - Hospitality & Hotel Administration
INSTITUTE OF HOTEL MANAGMENT, CATERING TECHNOLOGY
Intermediate Of Science -
JAGDAM COLLEGE CHAPRA