Shailesh Nair

Successfully managed website development projects for more than 10 brands like

• · Real Namkeen
• · AGL Website
• · Karamat foods
• · Modi Snacks
• · Troikaa Pharma
• · Menslab
• · BSafal
• · Grainspan
• · NASO B12
• · RxSAFE
• · Senores Pharma
• · FLH
• · Smart way Pharma
• · Smart lab Pharma

Demonstrated adept project management skills by successfully completing three individual projects within specified timelines:

Honda Vithalapur (Experience Gallery and Technology Gallery):

Managed the creation of two galleries showcasing Team Honda's manufacturing unit experience and technology used in making the Activa. Completed the project in 1.5 months by coordinating between the internal team and external vendors to ensure consistent design execution.

Communicationcrafts (TSG office creation):

Directed the setup and transition of CC's office to new premises within a tight timeframe of 1 month. Oversaw coordination with seven different vendors to fulfill all requirements efficiently.

Smart Lab Pharma (Vyappr Vriddhi Project):

Led the Vyappar Vriddhi project aimed at expanding business with distributors in rural India. Managed a multidisciplinary team to create and distribute creatives across India using Galla Box, a WhatsApp Chat API.

Grainspan Nutrinets Pvt Ltd:

Grainspan, a prominent player in the milling industry specializing in rice and corn products, embarked on a rebranding initiative after a decade of operation. My role encompassed various aspects of the rebranding process, including:

• · Brand Story
• · Logo refresh
• · Brand Positioning
• · Brand Guide
• · Brand Stationery
• · Environment Design ( Factory
• · Enviromental Design ( Office
• · Merchandise
• · Email Signature
• · Company Profile
• · Video Script
• · Website ( copy) and Development

Demonstrated adept project management skills by completing individual projects within specified timelines 3 Adhoc projects were completed, and 2 regular social Media clients were taken care

Adhoc Projects

Aureila ( As Buidlcon):

As Buildcon is a major player in the construction industry With a vast exposure in commercial and residential properties Their new project wanted below work which was completed in 20 days of time

• · Project Name
• · Project Logo
• · Stationery
• · Brochure

Zaveri and Co.

Zaveri & Co. (Rajkotwala) began over half a century ago in an almost inconspicuous jewellery store in Central Ahmedabad. Zaveri & Co. is today one of the most established and fastest growing jewellery retail chains in Gujarat, a significant feat indeed There new project wante the below work which was completed in 30 days of time.

• · Brand Name
• · Brand Logo
• · Stationery
• · Basic Brand Guidelines and bylines

• Taking care of all the clients' requirements and coordinating with the creative team/project Manager
• Taking care of new client enrollment and pitching them about the company
• Getting the right price point from the vendor
• Taking care of HR and recruitment
• Taking care of in-house training and external training.

• Taking care of the stationery
• Taking care of the other categories even in terms of procurement
• Getting the right price point from the vendor
• Tracking sales per week
• Getting the right product up on the app with the help of the merchandising team
• Making reports as per the company policy.

• Responsible for taking care of the entire operations going on a day-to-day basis
• Taking care of a team of 30 people
• Taking care of 5 departments: Customer Service and Order processing, Catalog Team, Quality Check Team, Admin, Human Resource and Learning and Training
• Taking care of the sales daily sheet
• Taking care of complaints and disputes on CC Avenue and Paypal
• Taking care of vendors and procurement
• Maintaining the TAT for orders and deliveries
• Retention of customers who are unhappy with the services
• Generating revenue from incomplete orders
• Keeping track of COD orders (delivery and return).

• Responsible for taking care of the entire operations going on in the E-store on a day-to-day basis
• Taking care of orders by processing on the panels of all the major marketplace sites like Amazon, Paytm, Snapdeal, Flipkart, Infibeam, Tajonline
• Taking care of getting the order packed and getting them dispatched on time
• Taking care of stocks and purchases
• Making daily sales reports and return reports
• Taking care of disputes raised by the customer and getting things sorted
• Taking care of the site backend and uploading the products on the Magento framework
• Taking care of the new stock data on all the major marketplace sites.

• Responsible for taking care of the entire operations going on in the E-store on a day-to-day basis
• Taking care of orders
• Resolving customer grievances
• Making monthly reports (Google Analytics, sales report, and complaint reports)
• Handling a team of 3, including customer service, stock-keeping units, and logistics
• QA of the product shoot in terms of getting uploaded on the site
• QA the content used by the team for uploading the products
• QA the packed products before sending them to the customer to ensure the product is delivered in the right condition.

• Responsible for making Talash.com the most exciting and useful gifting experience out there in the e-commerce space by planning and delivering the company's digital strategy to drive business and leading online marketing campaigns
• Taking care of orders
• Resolving customer grievances
• Making monthly reports
• Vendor coordination
• Taking care of online fraud on the payment gateways like Paypal, CC Avenue, ICICI Bank payment gateways
• Handling the entire Customer service operations single-handedly.

• Taking care of all important orders coming on the site as well as taking care of the team who are part of my profile
• Taking escalations of customer complaints
• Handling outbound calling
• Project 'COD' (CASH ON DELIVERY)
• Making monthly and weekly reports.

• Taking care of the customers who place the order on the website and the affiliate sites
• Complaint TAT was 72 hours.

• Selling the membership of the resort to customers and completing targets
• Collecting installments from customers for the membership and arranging holidays whenever needed.