Hi, I’m
Shailesh Parmar
Sales Executive
Mumbai
Summary
Dynamic professional with a proven track record at DHL Express India Pvt Ltd, enhancing customer satisfaction and increasing revenue by 20% through effective complaint handling and cross-selling strategies. Excelled in shipment documentation and mentoring, showcasing exceptional problem-solving abilities and teamwork. Achieved significant improvements in service quality and operational efficiency.
Overview
10
years of professional experience
4
Languages
Work History
DHL Express India Pvt Ltd (offrole)
Retail Sales Executive
06.2018 - Current
Job overview
- Increased customer satisfaction by resolving issues promptly and professionally.
- Strengthened store reputation by providing exceptional service, maintaining a clean environment, and addressing customer concerns quickly.
- Monitor and track shipments on a daily and maintain accurate and up-to-date tracking logs, including shipment status, location, and expected delivery date.
- Managing booking and ensuring systems applications and processes are followed through system like POS, SHERLOC, MY DHL+, ECIS and CAA.
- Prepare and send quotations to customers via email, ensuring accuracy and timely delivery.
- Enhanced customer satisfaction through cheerful greetings and insightful questions to uncover needs.
- Assist customers for preparing export document like Commercial Invoice, Packing list, SLI, Annexure A and E-way bill.
- Advising customer on necessary paperwork to ensure smooth custom clearance at Origin(Local) and Destination (International customs).
- Ensuring compliance of International /Domestic shipment in line with Global operating processes.
- Ensuring follow-up and Co-ordination with Internal stakeholder and cross function department like Service center, Gateways, and Clearance team.
- Responsible for ensuring KYC guidelines and necessary audits are conducted in line with laid-out standards by organization.
- Upselling through schemes like insurance, time definite delivery(TDD), Generating additional revenue through offer like Prepaid Card(PPC) which resulted in 20% increase in revenue year over year.
- Ensuring billing accuracy, Managing Daily Sales Report (DSR), Cash admin application (CAA) and maintaining monthly report while also ensuring records are maintained in line with the standard set.
- Keep Store as per 5S.
- Participated in regular trainings to stay updated on product knowledge, trends, and sales techniques.
- Training new hired and giving them an overview.
Deepak M Bansal & Co.
Accounting Intern
06.2015 - 01.2017
Job overview
- Assisted with month-end closing and reporting duties.
- Gained hands-on experience with various accounting software programs such Tally ERP 9,and Excel enhancing overall efficiency in daily tasks.
- Compiled monthly journal entries into general ledger system.
- Enhanced financial accuracy by conducting thorough account reconciliations and adjusting journal entries.
- Stock Audit
Education
DTSS COLLEGE, Mumbai, India
Bachelor of Commerce from BCOM
04.2001
MAHARASHTRA STATE BOARD, Mumbai, India
HSC
04.2001
MAHARASHTRA STATE BOARD, Mumbai, India
SSC
04.2001
Skills
Time management
Reading Books
Reading Spiritual Books
Timeline
Retail Sales Executive
DHL Express India Pvt Ltd (offrole)
06.2018 - Current
Accounting Intern
Deepak M Bansal & Co.
06.2015 - 01.2017
DTSS COLLEGE
Bachelor of Commerce from BCOM
04.2001
MAHARASHTRA STATE BOARD
HSC
04.2001
MAHARASHTRA STATE BOARD
SSC
04.2001
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