Hi, I’m
Shailesh Parmar
Sales Executive
Mumbai
Summary
Dynamic professional with a proven track record at DHL Express India Pvt Ltd, enhancing customer satisfaction and increasing revenue by 20% through effective complaint handling and cross-selling strategies. Excelled in shipment documentation and mentoring, showcasing exceptional problem-solving abilities and teamwork. Achieved significant improvements in service quality and operational efficiency.
Overview
10
years of professional experience
4
Languages
Work History
DHL Express India Pvt Ltd (offrole)
Retail Sales Executive
2018.06 - Current (8 education.years_Label)
Job overview
- Increased customer satisfaction by resolving issues promptly and professionally.
- Strengthened store reputation by providing exceptional service, maintaining a clean environment, and addressing customer concerns quickly.
- Monitor and track shipments on a daily and maintain accurate and up-to-date tracking logs, including shipment status, location, and expected delivery date.
- Managing booking and ensuring systems applications and processes are followed through system like POS, SHERLOC, MY DHL+, ECIS and CAA.
- Prepare and send quotations to customers via email, ensuring accuracy and timely delivery.
- Enhanced customer satisfaction through cheerful greetings and insightful questions to uncover needs.
- Assist customers for preparing export document like Commercial Invoice, Packing list, SLI, Annexure A and E-way bill.
- Advising customer on necessary paperwork to ensure smooth custom clearance at Origin(Local) and Destination (International customs).
- Ensuring compliance of International /Domestic shipment in line with Global operating processes.
- Ensuring follow-up and Co-ordination with Internal stakeholder and cross function department like Service center, Gateways, and Clearance team.
- Responsible for ensuring KYC guidelines and necessary audits are conducted in line with laid-out standards by organization.
- Upselling through schemes like insurance, time definite delivery(TDD), Generating additional revenue through offer like Prepaid Card(PPC) which resulted in 20% increase in revenue year over year.
- Ensuring billing accuracy, Managing Daily Sales Report (DSR), Cash admin application (CAA) and maintaining monthly report while also ensuring records are maintained in line with the standard set.
- Keep Store as per 5S.
- Participated in regular trainings to stay updated on product knowledge, trends, and sales techniques.
- Training new hired and giving them an overview.
Deepak M Bansal & Co.
Accounting Intern
2015.06 - 2017.01 (1 education.year_Label & 7 education.months_Label)
Job overview
- Assisted with month-end closing and reporting duties.
- Gained hands-on experience with various accounting software programs such Tally ERP 9,and Excel enhancing overall efficiency in daily tasks.
- Compiled monthly journal entries into general ledger system.
- Enhanced financial accuracy by conducting thorough account reconciliations and adjusting journal entries.
- Stock Audit
Education
DTSS COLLEGEMumbai, India
Bachelor of Commerce from BCOM
2001.04
MAHARASHTRA STATE BOARDMumbai, India
HSC
2001.04
MAHARASHTRA STATE BOARDMumbai, India
SSC
2001.04
Skills
Time management
Complaint handling
Problem-solving abilities
Multitasking Abilities
Customer assistance
Teamwork
Shipment documentation
Training and mentoring
Decision-making
Customer service
Store opening and closing
Sales target achievement
Cross-selling strategies
Product knowledge expertise
Reading Books
Reading Spiritual Books
Timeline
Retail Sales Executive
DHL Express India Pvt Ltd (offrole)
2018.06 - Current (8 education.years_Label)
Accounting Intern
Deepak M Bansal & Co.
2015.06 - 2017.01 (1 education.year_Label & 7 education.months_Label)
DTSS COLLEGE
Bachelor of Commerce from BCOM
2001.04
MAHARASHTRA STATE BOARD
HSC
2001.04
MAHARASHTRA STATE BOARD
SSC
2001.04