SHAILESH PATEL

A highly skilled retail Cluster manager with a positive outlook and proven sales technique, I am seeking my next challenge as retail store management position where I can utilize my experience to contribute management/leadership and interpersonal skills to the benefit of the organization and a rewarding career in retail.

A commercially aware and highly successful cluster manager with a proven track record in driving business forward whilst delivering high retail standards. A consistent track record of improving efficiency, maximize profits whilst minimizing costs. Ability to manage daily operations, and planning the use of materials and human resources to ensure maximum efficiency. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

• Lead and motivate the store team to increase sales and ensure efficiency.
• Maintaining awareness of market trends and monitoring local competitors.
• Managed the store’s stock levels – Made key decisions about stock level and stock control.
• Manage and address shrinkage and stock loss.
• Analyzed sales figures – Utilized it to record sales figures for data analysis and forward forecasts. Analyzed and interpreted trends to facilitate planning.
• Forecast volume of future sales to maximize profits.
• Ensuring all corporate and local regulations and procedures are met and complied with.
• Responding to and comments and resolving customer complaints.
• Ability to increase profitability through excellent service and the effective management of retail space.
• Strategic planning Market & competitor analysis
• Cost management-Keeping a Tab on Consumables like Electricity, Petrol, Diesel & Air Conditioning

• Monitored the sales floor regularly, talking to staff and customers, and identifying and resolving urgent issues.
• Dealt with employment issues such as interviewing/hiring potential employees, conducting appraisals and performance reviews
• Responded to customer comments and complaints.
• Updated superiors on business performance, new initiatives and other issues.
• Maintained awareness of market trends in the retail industry.
• Recognized forthcoming customer initiatives and kept up with local competitors.
• Focused on maximizing the customers shopping experience
• Developing and grooming employees for future roles
• Responsible for All Liaisons with government bodies
• Ensured that quality, customer service, health and safety standards are met – Resolved safety, legal and security issues.
• Initiated changes to improve the business, e.g the store can compete effectively in the local market.

• Improved the accuracy of sales forecasts.
• Reached a record in sales with new target sales.
• Developed new customer satisfaction form.
• Desire and Ability to Solve Problems Self-Starter and Finisher
• Effective Communicator