Shailesh Rathore

• Managed projects as Scrum Master for Critical Risk domain applications like Redshift and snowflake for data orchestration and data observability.
• Led daily Scrum stand-ups and Agile development sprint planning meetings for multiple, concurrent projects.
• Removed impediments and protected team members from interruptions and distractions to maximize productivity.
• Coached and mentored team members, stakeholders and leadership on benefits of Agile and Scrum.
• Trained and mentored team members on best and most effective ways to use Scrum processes to improve efficiency and reduce production times.
• Worked with project owners and end users to prioritize feature development and enhancements based on critical paths and business needs.
• Consistently worked to identify project risks, initiate risk mitigation and implement risk reduction action plans.
• Developed detailed project plans and estimates based on identified risks and options.
• Delivered results using strong understanding of project management methodology and PMO standards.
• Collaborated with other Scrum Masters across teams to ensure consistency in processes and tools used.
• Maintained product backlogs, ensuring that items are well defined and prioritized based on business value.
• Supported the development team in understanding user stories, acceptance criteria and definition of done.
• Organized meetings between stakeholders from different departments to discuss potential solutions or strategies.

• Managed projects for multiple customers supporting Agile Projects in 5G, Telecommunication, Network Designing.
• Defined scopes, managed resources, and oversaw schedules in line with stakeholder and project owner specifications.
• Implemented Agile methodologies for efficient project management.
• Utilized project management tools to track progress and milestones.
• Facilitated communication between team members and departments.
• Analyzed performance data to optimize resource utilization.
• Built and established strong partnerships with teams, vendors and contractors.
• Led meetings with internal team members, consultants and contractors.
• Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
• Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.

• Managed different IT projects across geographies as Application Support Manager.
• Identified areas of improvement in existing applications and recommended changes to management.
• Analyzed customer feedback regarding existing applications and developed plans for improvements.
• Ensured compliance with industry standards, company policies, and regulatory requirements related to application security.
• Conducted training sessions for end-users on how to use newly deployed applications effectively.
• Collaborated with developers to ensure that applications are properly tested before deployment.
• Responded promptly to user inquiries regarding application errors or malfunctions.

• Supervised interns assigned to work on client cases.
• Facilitated group activities designed to promote healthy behavior among clients.
• Provided feedback and coaching sessions with staff members regarding their performance.
• Provided guidance, support and training to junior practitioners on best practices.

• Worked in point-of-sales transactions with a proven record in selling software successfully, sold software online and through telemarketing, suggested and sold creative products to customers.

• Provided support via remote desktop software, diagnosing customer issues over private and public networks.
• Replied to customer queries via email, messaging systems and support ticket platforms.
• Updated software versions with patches and new installations to close security loopholes and protect users.

• Addressed after-sale client issues; provided tech support for software installation and other areas of customer service.

• Local Area Network (LAN) Protocols and Configuration.

• Macintosh: Email configuration, Network settings, DHCP Server, DNS Server, Proxy server.

Responsibilities Handled:

• Switches: Basic Configuration setup on Cisco Catalyst 2948G. Troubleshooting Router Link related issues.

• Router: Monitoring of Pfsense.

• Working knowledge of DHCP Server, DNS Server, Proxy server. Operating Systems: Windows 98, XP, Windows Vista, Windows 7, Windows Server 2012 R2.

• Local Area Network (LAN) Protocols and Configuration. Good understanding of OSI Model, TCP/IP protocol suite.

• Well understanding of Bridging and switching concepts and LAN technologies.

• IP addressing and sub netting, Routing concepts.

• Sound knowledge of routing protocols - RIP V1/V2, OSPF, IGRP & EIGRP.

• Switches: Basic Configuration & VLAN setup on Cisco 1900,

• 2950, 2960 Switches.

• Router: Basic Configuration & monitoring of Cisco 2500, 2600, 1800.

• Vlan: configuration, switching ISL, 802.1q.

• Functioning knowledge of wan solution, protocol HDLC, PPP.

Projects DB SUPPORT

One stop order processing system (VB6.0, MySQL)

• Connected remote sites to central network system to allow direct transfer of order processing information.

• Automation of order processing has eliminated the errors occur due to manual entries of transferred orders